Fast efficient friendly service as usual,I always book through Hays travel. Highly recommend for all you holiday needs. Nothing is too much trouble. Peace of mind that you have everything sorted for... See more
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Wouldn’t travel without Hay’s customer focused staff. Hays have ensured that my holiday ran as smoothly as possible and dealt with my assisted travel needs with professionalism and knowledge and check... See more
Company replied
My friend and I just popped in to check on what was available and saw Michelle who was very helpful and knowledgeable about where we were going. An overall positive experience
Company replied
We have used Hayes Travel on many occasions and always found them very helpful and knowledgeable in dealing with our requirements. On our last visit we were booking two holidays for 2027 for ourselves... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3k reviews
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Very helpful and informative young lady…
Very helpful and informative young lady who made you feel you were talking to a friend.
17 August 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your lovely words. Abi
all o k
all work done for you, knowing everything isstraight forward no need to worry about anything, very proffesional and friendly staff
12 August 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for the lovely review. We love having the opportunity to take care of everything for you. Thanks for booking with us. Dave.
Jo was amazing she is so knowledgeable…
Jo was amazing she is so knowledgeable and tailored my holiday to exactly what I was looking for
16 August 2026
Reply from Hays Travel - Crystal Peaks
Ingrid,
Thank you so much for your fantastic 5-star review! I really appreciate your kind words.
Kind Regards
Jo
Hays Travel
Being 80 year old cant get out much…
Being 80 year old cant get out much made inquire and was qoted £806.Tried to get through to office next two days on phone very busy.
Next day only time been able to get in shop.Finished up paying£960 each.No problem with staff brilliant.just improve
Phone service holiday made expensive
8 August 2026
Reply from Hays Travel - Crystal Peaks
Hi Ronald, thank you for your review. We apologise for the difficulties you experienced trying to reach us via our phone lines, however, we are glad we could get the holiday booked for you. Thanks, Natalia
Cathy went above and beyond as…
Cathy went above and beyond as always,would recommend for all your travel requirements
15 August 2026
Reply from Hays Travel - Crystal Peaks
Hi Neil, thank you for your lovely review! It really does mean a lot. Please contact me if there's anything else I can help with. Thanks, Cathy
Nothing was too much trouble for…
Nothing was too much trouble for Jessie, even though we didn't get into the shop until nearly closing.
13 August 2026
Reply from Hays Travel - Crystal Peaks
I am so glad i could help, if you need anything please let us know - Jessie
Amazing customer service
Amazing customer service from start to end also managed to price match the holiday I had found online
13 August 2026
Reply from Hays Travel - Crystal Peaks
Thankyou for your lovely review, we are pleased to hear you had a good experience!
Reply from Hays Travel - Crystal Peaks
What a lovely thing to say, thankyou! - Millie
Reply from Hays Travel - Crystal Peaks
Christine Wilcox,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff to be helpful and that the booking process was easy for you.
Kind Regards
Hays Travel Crystal Peaks
Sat with a lovely young lady Jessie
Sat with a lovely young lady Jessie, she was so helpful, nothing was to much trouble even though we kept her busy with our questions.
She was polite, with a very good attitude and very friendly,she really made the experience pleasurable.
Would highly recommend her to family and friends.
12 August 2026
Reply from Hays Travel - Crystal Peaks
Julie,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made your experience so pleasurable and that you would highly recommend them.
Kind Regards
Hays Travel Crystal Peaks
Short notice break
We spotted a short break deal whilst booking our summer holiday. One phone call and we received all the relevant information from Anna. A quick and easy process over the phone, holiday booked. Excellent service again from the Crystal Peaks branch and Anna especially.
11 August 2026
Reply from Hays Travel - Crystal Peaks
Paul Watts,
Thank you for your wonderful review! It's fantastic to hear that booking your holiday was a quick and easy process, and that you received excellent service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Kathy was an absolute gem helping me…
Kathy was an absolute gem helping me choose and book a holiday, so patient and very informative, really appreciated her help
11 August 2026
Reply from Hays Travel - Crystal Peaks
Mrs Barbara Kacak,
Thank you for your wonderful feedback! Always a pleasure to book your holidays.
Kind Regards
Cathy
Hays Travel
Helpful and pleasant staff
Lengthy and very helpful service by Jessie to find our holiday requirements with a pleasant manner throughout
10 August 2026
Reply from Hays Travel - Crystal Peaks
Frances Calpin,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member provided lengthy and very helpful service with a pleasant manner throughout, finding your holiday requirements.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We truly appreciate your kind words.
Kind Regards
Hays Travel Crystal Peaks
Reply from Hays Travel - Crystal Peaks
Mr. Lee Hughes,
Thank you for your wonderful review! We are so pleased to hear that our team was able to understand your needs and help you find the best deals.
Kind Regards
Hays Travel
You search airline for price and time…
You search airline for price and time travelling plus stop to change and dates until we found the best possible solution thanks you
10 August 2026
Reply from Hays Travel - Crystal Peaks
Thank you for a lovely review, glad we could help.
The lady who made our booking was very…
The lady who made our booking was very thorough and made our visit nice and relaxed - no pressure
2 August 2026
Reply from Hays Travel - Crystal Peaks
Sarah,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was thorough and relaxed. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful staff Jessie knew what was…
Very helpful staff Jessie knew what was wanted and went to extra lengths to make sure everything was in place wouldn't hesitate to use Hays to book again
Many thanks
3 August 2026
Reply from Hays Travel - Crystal Peaks
JOHN Turner,
Thank you for your wonderful feedback! We are so pleased to hear that our staff knew exactly what you wanted and went the extra mile to ensure everything was in place for you. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
We was assisted by Michelle who is very…
We was assisted by Michelle who is very helpful and professional, this was the second time she helped us plan our trip.
We like using Hayes at crystal peaks it's local and the staff are great.
10 August 2026
Reply from Hays Travel - Crystal Peaks
JOHN,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team and that we could assist you with your trip planning. We appreciate your kind words.
Kind Regards
Hays Travel
Had been into a couple of travel agents…
Had been into a couple of travel agents to book a holiday for September without any luck, didn’t seem to have the knowledge what I was looking for.
We went into Hays at crystal peaks and were greeted by Louise. She instantly took charge , took all our requirements and set about finding us a holiday.
She was very professional and helpful and would Definately book with her again. Thanks Louise you are a credit to the company. X
10 August 2026
Reply from Hays Travel - Crystal Peaks
Katrina,
We are so pleased to hear about your positive experience and that our colleague was able to find the perfect holiday for you. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
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