We had an apprentice, who sorted our holiday for us. we felt listened too and he sorted a nice hotel and in a nice resort , also sorted the best flight times for us and parking . it is the first ti... See more
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See what reviewers are saying
Owen was efficient and extremly helpful. He found exactly what we wanted for our break in Malta and offered useful and relevant advice.
Company replied
The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more
Company replied
I think this must be our 9th holiday we have booked through Hays Travel Darlington. Would never book with anyone else. Very knowledgeable, friendly and polite. They make the process very easy, and I k... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2k reviews
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Reply from Hays Travel - Darlington
Thankyou so much for the review! Greatly appreciated :)
Reply from Hays Travel - Darlington
Thankyou so much for the review! Greatly appreciated :)
Cameron your a star
We have just started to use Hays as our preferred booking agent, they helped us a great deal in sorting our travel plans, however when we went in the next time to book there was just a young gentleman called Cameron who is still training, but we all have to start somewhere, and I’d just like to say what an asset he is to Hays travel, he went above and beyond, if he wasn’t sure about something he asked for advice, an absolute delight to book with him so much so we called in again yesterday and booked another holiday with him. Thank you Cameron
12 June 2026
Unprompted review
Reply from Hays Travel - Darlington
Thank you so much for your kind words, We really appreciate your feed back and we are so happy to hear that Cameron found you some holidays! :) Thank you for coming back to us, We look forward to seeing you again in the future! Thank you - team darlington centre!
Not been pushed into a booking
Not been pushed into a booking
Having all options explored
Chloe was amazing
11 June 2026
Reply from Hays Travel - Darlington
Thanks for taking time to leave this review! I will make sure this gets passed on to Chloe :)
Wonderful staff
Wonderful staff, so very helpful. Lovely Cameron has been amazing.
So looking forward to booking with you again soon.
Thank you all.
22 May 2026
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely review and taking the time to rate the service you received, it will be passed on to Cameron :)
Thanks Amy
Got what I wanted in a short time
Got what I wanted in a short time. Very knowledgeable lady with lovely telephone manner I will definitely be using her again x
9 June 2026
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely review and taking the time to rate the service you received, it will be passed on :)
Thanks, Katie
Easy booking
Polite, friendly, informative, covered all angles. Easy transaction Katie was 10/10
9 June 2026
Reply from Hays Travel - Darlington
Hi Debbie,
Thank you so much for leaving a review and the lovely comments, it was a pleasure booking your holiday :)
Thanks, Katie
Welcoming
Welcoming, eager to help, prepared to give the time required to get us the best holiday
9 June 2026
Reply from Hays Travel - Darlington
Hi Andrew,
Thank you so much for the kind words and taking the time to rate the service :)
Thanks, Katie
It's never too much trouble for the…
It's never too much trouble for the staff in the shop to help us find what we're looking for and within our budget. The service is second to none and we wouldn't book with anyone else
1 June 2026
Reply from Hays Travel - Darlington
Hi Paul,
Thank you so much for the lovely comments! It's a pleasure and we look forward to seeing you again in the future :)
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely review, it is very much appreciated :)
Chloe was excellent
Chloe was excellent as was your main office team who sorted out my complicated travel arrangements
7 June 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments i will make sure they are passed to Chloe.
The young lady went above and BnYond to…
The young lady went above and BnYond to help fine the rigth hoilday for me am very greatful as I didn't have a dig Budget but she managed
6 June 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for the kind words, it is very much appreciated and we look forward to seeing you in the future :)
Reply from Hays Travel - Darlington
Thank you for your lovely comments and taking the time to rate the service you received
Easy to find what I was looking for
Easy to find what I was looking for. Great explanation of what was available
2 June 2026
Reply from Hays Travel - Darlington
Thank you for the lovely feedback!
Reply from Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated :)
Reply from Hays Travel - Darlington
Hello,
Thank you very much for taking the time to leave a lovely review, it is very much appreciated and will be passed on :)
Reply from Hays Travel - Darlington
Thanks so much for feedback we really appreciate this! Glad you got your perfect holiday sorted!
This review is NOT a complaint against…
This review is NOT a complaint against Hays.Not a pleasant replacement choice of destination & hotel, after we paid an extra £200. Ive booked with Hays & jet2 many times, but our recent holiday was not worthy of 5 stars. Sunny Beach Corfu. Ive had 3star holidays, much nicer, both in quality, Room, service, food & entertainment, to name a few. The description of near by cafes, restaurants etc, was vastly overrated., Hotel info' was poor. Couldn't find a jet2 rep. The animation team did not make any effort to speak English. Everything was dedicated to French holidaymakers. Excessively loud music round each pool & bar. Not pleasant to be there & certainly would advise Hays NOT to recommend the venue.
30 May 2026
Unprompted review
Reply from Hays Travel - Darlington
Thank you for taking my call this morning, I am sorry to hear of the disappointment on your holiday however I am pleased to hear that this is not aimed at ourselves. As mentioned we will be happy to forward a written complaint over to Jet2holidays once received. We look forward to seeing you in branch soon. Kind Regards, Natalie
Sadly I didnt get the laddies name but…
Sadly I didnt get the laddies name but she was amazing belp
ull and understanding couldnt have been more gratefull.
30 May 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for leaving a review, it is much appreciated and we are glad we could help :)
Fantastic customer service from…
Fantastic customer service from Danielle for looking for great deal for me as she looked at lots to begin with then found me a good price for a hotel I had been recommended also thanks to Kirsten. Excellent friendly helpful staff and all sorted via Facebook messenger and email definitely recommend.
27 May 2026
Reply from Hays Travel - Darlington
Thanks so much for the lovely review, I will pass over to Dannielle and Kirsten for you :) I am glad to hear you were happy with service on both Facebook and Email. We look forward to helping you in the future! Many Thanks, Natalie
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