Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
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See what reviewers are saying
Lydia at mold office was most helpful and aware of our requirements.we managed to get exactly what we were looking for.All the staff were friendly and positive in their approach.
Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
Company replied
I've previously used Hays (Mold) I find the team very helpful and make every effort to find our final holiday destination to suit our needs. I'm sure this time will be no different tell you more on o... See more
Company replied
Company details
- #22 of 208 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
629 reviews
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Very welcoming and helpful staff
Very welcoming and helpful staff, in particular to Lydia who listened carefully to what we wanted andbooked our holiday.
10 May 2026
Reply from Hays Travel - Don Bircham Travel
Hello Dr Thomas,
Thank you for leaving me such a lovely review. It was a pleasure assisting you both with booking your holiday, and we appreciate your loyalty.
Kind Regards,
Lydia
Hays Travel, Mold.
Prompt and efficient friendly service
2 May 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mrs Mckenzie,
We appreciate you sharing your experience; we are so glad to hear that you found our service efficient and friendly. Thank you for booking with us again.
Kind Regards
Hays Travel, Mold
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave us a review and for booking with us again!
Best regards,
Hays Travel, Mold.
Pleasurable Visit to Hays Travel
Well, we’ve going to Hays Travel for some twenty years or so , and the staff are always to same, polite, courteous and very willing to consider all the minor matters regarding our holidays
Regards
Tudor
7 May 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Jones,
We appreciate your continued loyalty over the years. It's great to know that you find our team polite, courteous, and attentive to all the details when booking your holidays.
Kind Regards
Hays Travel, Mold
Jane at hays travel mold was fantastic…
Jane at hays travel mold was fantastic as usual. Very helpful and thorough.
6 May 2026
Reply from Hays Travel - Don Bircham Travel
Hello,
We appreciate your kind words. We are so glad that we could provide you with helpful and thorough service. Thank you for choosing us!
Kind Regards
Hays Travel, Mold
Hay, Hay ; Hey; ladies are so helpful +…
The ladies are so helpful and they don't sell; they look for what would suit us. Laura and Jane were brill.
We have used the company for some time now and will continue to do so. Thank
28 April 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always a pleasure to book your lovely holidays and having a catch-up!! Thank you for your continued support
The team at Hays travel in Mold are…
The team at Hays travel in Mold are brilliant. Always feel confident booking our holidays with them. They give the best advice and provide amazing customer service.
26 April 2026
Reply from Hays Travel - Don Bircham Travel
Hi Amy,
We're delighted to hear that you feel confident booking with us! It's great to know our team provides amazing service and advice. Thank you for your kind review.
Kind Regards
Hays Travel, Mold.
Katie was very helpful
Katie was very helpful, nothing was to much trouble she was a great help
3 May 2026
Reply from Hays Travel - Don Bircham Travel
Hello,
We appreciate you taking the time to leave us a review. We're so happy to hear that Katie was a great help!
Kind Regards
Hays Travel, Mold.
Reply from Hays Travel - Don Bircham Travel
Hi Mr Thomas,
We appreciate your feedback and are so happy to hear our staff were helpful and knowledgeable.
Kind Regards
Hays Travel, Mold
Katie is fabulous she understands what…
Katie is fabulous she understands what we need and she goes above and beyond to help us fine the holiday for us.
29 April 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased to hear that you are happy with the service Katie provides and choose to book your holidays with us! Thank you and we look forward to assisting you with many more fabulous holidays!!
Great customer service
Emma in the Mold office was very helpful and made sure we got the best price for the holiday we wanted. Would highly recommend
28 April 2026
Reply from Hays Travel - Don Bircham Travel
We appreciate your kind words. We're so glad that Emma was helpful and ensured you received great value for your holiday.
Kind Regards
Hays Travel, Mold.
Happy with the service
A very efficient, helpful and pleasant lady that booked the holiday for us.
Unfortunately, I had to wait quite a time to speak to someone. However, it was Saturday and probably the busiest time of the week.
25 April 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mrs Garner,
We appreciate your feedback and we are happy to hear the booking experience was positive. Saturday's are one of our busiest days here in Mold, so unfortunately, this does mean sometimes a little wait until a staff member becomes free. However we really appreciated your patience and custom.
Kind Regards
Hays Travel Mold.
Helpful and Knowledgeable staff.came…
Helpful and Knowledgeable staff.came out with exactly the holidays I wanted.
26 April 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Kemp,
We appreciate your review and are so happy to hear that our staff helped you discover the perfect holiday(s) :).
Kind Regards
Hays Travel Mold
Debbie in mold is great and always…
Debbie in mold is great and always finds us a holiday to suit our varied requirements
19 April 2026
Reply from Hays Travel - Don Bircham Travel
Hi Clare,
We appreciate you taking the time to leave us your kind feedback. We are so happy that Debbie can always find the perfect holiday for you..
Kind Regards
Hays Travel Mold
Reply from Hays Travel - Don Bircham Travel
Hi Angela,
We appreciate you taking the time to leave Emma such a wonderful review! We are so happy to hear about your positive experience.
Kind Regards
Hays Travel Mold
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave a lovely review! We really value your loyalty.
Thanks again,
Lydia
Hays Travel, Mold
Excellent experience at Hays in Mold
Excellent experience at Hays in Mold, without naming, L was extremely pleasant,helpful and knowledgeable and I would certainly go back for my next Holiday, thanks
18 April 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your review. It has been a pleasure to book your holidays and are so pleased that you enjoy your experience whilst in store
As always excellent customer care /
As always excellent customer care /
Great patience and knowledge/ Debbie is brilliant and we always get excellent service from the team
18 April 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mrs Magaw,
We appreciate your kind words! We're happy to hear that you consistently receive excellent service and care from our knowledgeable and patient team.
Kind Regards
Hays Travel, Mold.
Another great holiday found by Laura…
Another great holiday found by Laura Bellis. She really understands the type of trip we enjoy. She really is great at her job and is always very pleasant and efficient.
17 April 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to leave your kind review. It is always a pleasure to book holidays for you and Anne and can't believe how quick we booked this trip!!!! Thank you so much for returning to book with me
Jessica from Mold branch always goes…
Jessica from Mold branch always goes out her way to look and find the best packages always nothing is too much trouble
14 April 2026
Reply from Hays Travel - Don Bircham Travel
Hi Lyndsey ,
We're so happy to hear that Jess always provides such wonderful service. We appreciate you taking the time to share your positive experience.
Regards
Hays Travel, Mold.
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