Led us through our holiday derails really well. They did not have a book on the holiday however we managedto get one from our local shop als9 a hayes travel.
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I was undecided about where to go and changed my mind a few times….I initially dealt with Gavin but also spoke to Hope and then finally booked with the help of Megan and another staff member..so sor... See more
Company replied
Knowledgeable and competent agent who understood precisely what I wanted and completed the transaction rapidly, including issue of the boarding pass. Cheerful and no attempt to pressurise me in any... See more
Company replied
The Dorchester Team have been very patient with us whilst we changed our minds several times from our initial enquiry. Hope has helped us come up with new ideas/destinations and always wanted to... See more
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 South Street, DT1 1BY, Dorchester, United Kingdom
- 01305 266061
4.9
Excellent
689 reviews
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Very friendly and helpful
Very friendly, helpful member of staff. Quick service and explaining everything.
19 October 2025
Reply from Hays Travel - Dorchester
Hi Kelly, thank you for this lovely review. I am glad i could get your trip sorted! :)
Reply from Hays Travel - Dorchester
Thank You for your kind words, it was a pleasure helping to get your holiday booked. Megan
Amazing service!
Amazing help and work from Megan who made the process so simple and easy, we cannot wait to go away and it was made such a great experience by Megan!
16 October 2025
Reply from Hays Travel - Dorchester
Thank you for your lovely review Todd! It was a pleasure getting you all sorted for what I'm sure will be a fab trip! Speak soon, Megan :)
Excellent customer service
Excellent customer service - extremely professional, friendly and helpful.
Listened carefully to our requirements and found a very good package that suited our budget.
12 October 2025
Reply from Hays Travel - Dorchester
Thank you for your kind words, it was a pleasure helping you book your holiday. Gavin
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff.
Good advice.
11 October 2025
Reply from Hays Travel - Dorchester
Thank you for your kind review Garry! It was my pleasure helping you find your holiday! Megan :)
Eleanor was a great help in booking our…
Eleanor was a great help in booking our next trip, very patient and even found us a cheaper price!
12 October 2025
Reply from Hays Travel - Dorchester
Hi Kerry, thank you for this lovely review i am so glad i could get this amazing trip sorted for you! :)
I required a quite detailed itinerary…
I required a quite detailed itinerary and although this included rarely asked for inclusions in a holiday, Megan took up the challenge. Within 48 hours I had a complete breakdown of the requested itinerary. I was immensely impressed with the speed and thorough outcome. The itinerary met my requirements completely and needed no alterations. Holiday booked.
10 October 2025
Reply from Hays Travel - Dorchester
Thank you for your really kind review Peter! It was my pleasure getting your Itinerary put together, and has educated me on fishing too! Best wishes, Megan :)
Very informative and answered all our…
Very informative and answered all our questions
11 October 2025
Reply from Hays Travel - Dorchester
Hi Barbara, thanks for this lovely review. I am glad i could get your cruise sorted! :)
Reply from Hays Travel - Dorchester
Hi John, thank you for this lovely review. I am glad i could get your holiday sorted! :)
Good customer service.
Good customer service from friendly staff with the ability to access a good range of holidays and arrange a reasonable price.
5 October 2025
Reply from Hays Travel - Dorchester
Thank you for this lovely review, i am glad i could get your holiday sorted! :)
Mabula Game Reserve safari
Visiting Hays again today to book one of our bucket list destinations.......Mabula Game Reserve. All booked by the brilliant Shannon at Hays Travel Dorchester. Can't thank you enough for all your help in booking this. Shannon has a wealth of knowledge on different kinds of holidays. So far she has helped us book 2 great getaways for 2026 & 2028.
If you want good customer service and great advice for your holiday, go see Shannon and her colleagues at Hays Travel, you won't be disappointed. Always a welcoming smile at Hays.
4 October 2025
Reply from Hays Travel - Dorchester
Hi Violet, thank you so much for this lovely review! I am so glad i could get your trip all sorted for you! :)
Above and beyond expectations.
Shannon was really helpful in finding a cruise which had an evacuation chair available. Nothing was too much trouble for her. Thank you.
4 October 2025
Reply from Hays Travel - Dorchester
Hi Sandy, thank you so much for this lovely review. I am so glad i could get everything sorted for you! :)
Shannon was so helpful and understood…
Shannon was so helpful and understood just what we wanted to do and produced a package for us that was perfect.
4 October 2025
Reply from Hays Travel - Dorchester
Hi Susan, thank so so much for this lovely review. I am glad i could get your holiday sorted! :)
The same exceptional help!
28 September 2025
Reply from Hays Travel - Dorchester
Thank you for leaving your kind feedback.
It was a pleasure to get this booked for you :)
Very helpful and pleasant service agent…
Very helpful and pleasant service agent (Tamera) who listened carefully to our requests, communicated regularly and ensured what we got fitted our requirements completely.
23 September 2025
Reply from Hays Travel - Dorchester
Thank you so much for your lovely feedback ! I hope you and your family have the best time at Silverstone ! - Tamera :)
Reply from Hays Travel - Dorchester
Thank you so much for your lovely review, It was a pleasure booking your holiday :) - Shannon
Hays days
Hays have consistently, over the years, we have been booking our holidays with them, to go that extra mile to help us get our dream holiday experience.
21 September 2025
Reply from Hays Travel - Dorchester
Thank you for your kind review Mr Randle, its a pleasure to get your holidays arranged! See you soon :)
Helpful friendly assistant named Georgia …
Helpful friendly assistant named Georgia. Answered all our questions and had great knowledge. Nothing was to much trouble.
19 September 2025
Reply from Hays Travel - Dorchester
Thank you for your kind review! Georgia :)
Very helpful.
18 September 2025
Reply from Hays Travel - Dorchester
Hi Christine, thank you for this lovely review. I am glad i could get your holiday sorted! :)
Lovely staff always helpful and…
Lovely staff always helpful and attentive. They have all booked my holidays over the past few years and they are all very polite, knowledgeable, and go above and beyond . I would highly recommend Dorchester branch .
17 September 2025
Reply from Hays Travel - Dorchester
Thank you for this lovely review, we are glad we could get your holiday sorted! :)
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