A wonderful experience overall. Millie talked us through all our options and helped us to book next year’s holiday; she also supported my daughter with her options for booking a first solo adult trip.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheryl was a model of patience when organising my flights for a party of 7 travelling to Shetland. I was very impressed and delighted to receive all the necessary paperwork so promptly. Thank you.
Company replied
I like to deal with a person who has the experience and expertise to ensure my trips are as smooth and enjoyable as possible and are at the end of the phone if there are any problems. I have used my... See more
Company replied
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, United Kingdom
- 01366 383724
5.0
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer.
I was dealt with a young apprentice named Ella. She was polite,cheerful and very competent. The booking was completed smoothly and without fuss. I will definitely recommend and use Hays travel for future bookings.
22 October 2025
Reply from Hays Travel - Downham Market
Thank you for you kind review, it was a pleasure assisting you with your holiday. Kind regards, Ella
Excellent and knowledgeable customer…
Excellent and knowledgeable customer service made booking the complete holiday easy. All done quickly and efficiently in one place.
16 October 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure to assist you with your holiday. Kind regards, Cheryl
It was what i expected
It was what i expected. Millie was very helpful and efficient
27 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review. Kind regards, Millie
Cheryl was amazing and took her time…
Cheryl was amazing and took her time finding the perfect holiday for us.
14 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure to assist you with your fantastic holiday. Kind regards, Cheryl
Helpful and detailed information…
Helpful and detailed information regarding the hotel, resort & travel arrangements ie transfers etc no pressure attached for securing the booking, friendly advice and good atmosphere within the shop
21 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure to assist you with your fantastic holiday. Kind regards, Cheryl
Friendly and Helpful
The ease with which my wife and I have been able to book the holidays we want is outstanding.
The ladies couldn't be more helpful and friendly if they tried!!
16 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Emily
Awesome friendly people
Awesome friendly people, who went out of their way to help me
16 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holiday. Kind regards, Millie
Very helpful very good service
14 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review. Kind regards, Cheryl
Always sorting out my whims!
Always sorting out my whims!! Gemma is a star and knows exactly what we want!
5 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Gemma
Cheryl is always very helpful and…
Cheryl is always very helpful and friendly. She has booked us several trips now and knows exactly what we like. She also makes great suggestions based on that little bit of knowledge she has about us. Also gets back to us very quickly when asked to make any kind of enquiry for us. So no hanging around.
10 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Helpful and professional service over…
Helpful and professional service over many years
2 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your flights. Kind regards, Gemma
Very helpful travel consultant
Very helpful travel consultant, a straightforward booking
3 September 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
very friendly personal assistance
very friendly personal assistance from the lovely Gemma, as ever
28 August 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review. Gemma
Highly recommend
As always our experience at Hays Travel was brilliant. Nothing is too much trouble. All the staff are really friendly and most importantly always up for a laugh. Highly recommended
28 August 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review. It was a pleasure in assisting with your holiday arrangements.
Gemma
Very helpful and attentive staff
Very helpful and attentive staff, nothing was too much trouble. Booking followed through as promised with email and a phone call trying to get better seats on aircraft. This task was successful and we were very grateful.
24 August 2025
Reply from Hays Travel - Downham Market
Thank you for your kind review. It was a pleasure assisting you. Emily
Reply from Hays Travel - Downham Market
Thank you for your kind review. It was a pleasure in assisting with your holiday arrangements.
Emily
Reply from Hays Travel - Downham Market
Thank you for your kind review. It was a pleasure in assisting with your holiday arrangements.
Cheryl
Number 1 gemma custommer serviceeat when you are on the end of…
It is great when you are on the end of good customer service.Gemma my agent was really good,especially with advise and steering me into the right holiday choice. Its good to have a laugh with Cheryl her manager as well.
This is why I come back again and book my hols with Gemma at Hays
19 August 2025
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements.
Gemma & Cheryl
Always a pleasure to book a holiday at…
Always a pleasure to book a holiday at Hays. They do everything for us from booking the holiday to the car park. Nothing too much trouble.
19 August 2025
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements.
Gemma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.