Emily was very polite and helping us to sort our Tenerife holiday out .. We have been to this hotel number of times but with another tour operator. Thought we would try Hays travel and we wasn’t d... See more
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The service we received was excellent. We were seen promptly and the representative Amanda was welcoming and friendly. It was so nice to be face to face. She explained everything and found us the best... See more
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Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
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Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1k reviews
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We were able to speak to an agent…
We were able to speak to an agent straight away with no appointment,, unlike TUI, unfortunately the holidays are more expensive though as Hays doesn’t price match,
8 February 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for leaving your kind 5 star review. Enjoy the countdown to your lovely holiday! Kind regards Tina and Team Eastbourne
Lola was excellent and put together a…
Lola was excellent and put together a great package, i was quite particular with the vacation i wanted.
13 February 2026
Reply from Hays Travel - Eastbourne
Vivienne Greenwood,
We appreciate your fantastic feedback. We're so glad we could create the perfect vacation package that met your specific requirements. Kind Regards Lola and team Eastbourne
Very helpful staff
Very helpful staff, they really took the time to make sure we got exactly what we wanted
12 February 2026
Reply from Hays Travel - Eastbourne
Heidi,
We appreciate your kind words! We are so happy to hear that our team could help you find exactly what you were looking for. Kind Regards Tania and team Eastbourne
Positive experience at Hay's Travel
Was made to feel welcome when walking into Hays Travel shop in Eastbourne by Declan.
10 February 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for the kind review you left. I am pleased to have been able to assist in getting your trip arranged. Kind regards Declan and team Eastbourne
Debbie who served was brilliant and…
Debbie who served was brilliant and sourced exactly what we wanted
13 February 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for your kind review. It was good to get you your trip arranged. Enjoy the planning! Thank you again or should that be Gracias! Kind regards Debbie and Team Eastbourne
No only did we smile but we came away…
Not only did we smile but we came away with a feel good factor x
There was so much help on all queries and extra
12 February 2026
Reply from Hays Travel - Eastbourne
Angie,
We are so happy that we could provide assistance and that you left with a positive feeling! Thank you for sharing your experience with us. Regards Lisa and Team Eastbourne
Friendly faces
I had been getting confused trying to book a flight to see my brother. I walked into Hays travel was met by friendly smiling people one of whom took time to sort out a good deal.
31 January 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you for your very kind review. It was a pleasure getting you your trip arranged so you get to see your family! Not long now...Thank you for booking with us. Kind regards Tina and Team Eastbourne
Lovely Lola
Lola was lovely, super efficient, knowledgeable and friendly, nothing was too much trouble. We have used Hays before and think it's a great company.
11 February 2026
Reply from Hays Travel - Eastbourne
Fran Ryan,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service helpful and friendly. We hope to see you again. Regards Lola and Team Eastbourne
Very careful attention to detail
Very careful attention to detail. Extremely patient and helpful
11 February 2026
Reply from Hays Travel - Eastbourne
We appreciate your feedback and are happy we could assist you with such care and patience. We hope you have a wonderful time away! Debbie and team Eastbourne
Tina was very helpful .She understood…
Tina was very helpful .She understood exactly what me and my friend were looking for in a perfect holiday package.All our boxes were ticked in what we wished for.
8 February 2026
Reply from Hays Travel - Eastbourne
Amanda Rolph,
We appreciate you taking the time to share your experience. We are so glad to hear that we were able to help you find the perfect holiday package for you and your friend! Regards Tina and Team Eastbourne
Lovely young lady called Lola served…
Lovely young lady called Lola served us, very patient booking our holiday and made sure everything was in place.
10 February 2026
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we appreciate your fantastic feedback with regards Lola and Hays Travel Eastbourne
Lisa at Eastbourne is fabulous
9 February 2026
Reply from Hays Travel - Eastbourne
Mr Doherty,
We appreciate your kind words; it is always a pleasure to assist with your needs. Regards Lisa and team Eastbourne
Debbie looked after us in the shop and…
Debbie looked after us in the shop and was professional and friendly in all that she did. We booked the cruise!
7 February 2026
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we always appreciate your fantastic feedback with regards Debbie and Hays Travel Eastbourne
very experienced and friendly staff
very experienced and friendly staff, they sorted our holiday and we got what we wanted.
1 February 2026
Reply from Hays Travel - Eastbourne
We appreciate your lovely feedback! We are so pleased we could help you arrange your holiday and that you got exactly what you wanted. Regards Lisa and team Eastbourne
Your old fashioned technology made the…
Your old fashioned technology made the booking process unbelievably long
8 February 2026
Reply from Hays Travel - Eastbourne
Thank you for your review. I was pleased to hear after our telephone conversation that you were happy with the service received from our team member and understand your comments regarding the technology. We will feed this back on your behalf. Regards Lisa & Team Eastbourne
Reply from Hays Travel - Eastbourne
Many thanks for your 5 star review, we always appreciate your fantastic feedback with regards Amanda and Hays Travel Eastbourne
Hays Travel Eastbourne
Lisa in the Hays Travel Eastbourne has been absolutely amazing! She has been so patient with me as it was a group holiday I did lots of back and forth.
Really appreciate all her work and so excited for our holiday!
Thank you Lisa
6 February 2026
Reply from Hays Travel - Eastbourne
Tia,
We're so happy to hear that you had such a positive experience booking your group holiday. We appreciate your kind words and hope you have a fantastic time!
Lisa and Hays Travel Eastbourne
We had very good service from the young…
We had very good service from the young man we spoke to.He understood what we were looking for and found us an exciting looking holiday which we are looking forward to.
4 February 2026
Reply from Hays Travel - Eastbourne
Carolyn,
We're happy to hear that Declan understood your needs and found you an exciting holiday. Thank you for sharing your positive experience with us! Regards Team Eastbourne
Tanya was very helpful in booking our…
Tanya was very helpful in booking our holiday and also found us another great deal
4 February 2026
Reply from Hays Travel - Eastbourne
Martin Burrell,
We're so happy to hear that we could assist in booking your holiday and finding you another great deal. Thanks for your review! Regards Tania and Team Eastbourne
Easier by far than booking it ourselves!
Our booking was done smoothly, and Tina was efficient, friendly and responsive. Tina and Declan working in tandem did a good job, so thanks to them both.
31 January 2026
Reply from Hays Travel - Eastbourne
Hello, thank you for your kind review. Tina and I were glad to assist and get you your cruise arranged. Enjoy the countdown! Kind regards Declan, Tina and team Eastbourne
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