Emily was very polite and helping us to sort our Tenerife holiday out .. We have been to this hotel number of times but with another tour operator. Thought we would try Hays travel and we wasn’t d... See more
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The service we received was excellent. We were seen promptly and the representative Amanda was welcoming and friendly. It was so nice to be face to face. She explained everything and found us the best... See more
Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... See more
Company replied
Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101 Terminus Road, BN21 3LY, Eastbourne, United Kingdom
- 01323340583
4.9
Excellent
1k reviews
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Tania at the Eastbourne branch is an…
Tania at the Eastbourne branch is an exceptional staff member. We kept changing our minds on where to go but she went above and beyond and found our dream holiday. The staff are amazing I would definitely recommend Hays 100%.
1 April 2026
Reply from Hays Travel - Eastbourne
We're happy to hear that you received exceptional service at our Eastbourne branch. It's great to know that we found your dream holiday. We appreciate your recommendation! Kind Regards Tania and team Eastbourne
Tina is a most delightful lady and…
Tina is a most delightful lady and explained things perfectly.
31 March 2026
Reply from Hays Travel - Eastbourne
Thank you for the lovely review, it is much appreciated. Kind regards Tina and team Eastbourne
We always use Hays Travel
We always use Hays Travel as everyone in the shop go above and beyond. We have known Lisa Lea for many years and she is very helpful and professional.
27 March 2026
Reply from Hays Travel - Eastbourne
Peter,
We are so glad to hear that everyone in our shop goes above and beyond for you! It's wonderful to know that you find our team helpful and professional.
Kind regards
Lisa
Hays Travel
Friendly and understanding advice and service provided.
Friendly and understanding help and advice was given regarding available flights and pricing of alternative bookings. In addition, provision was arranged for me in terms of any necessary assistance being required when booking in or negotiating queues in terminals here and at my destination in South Africa.
I have experienced the service provided by Hays on a previous occasion and was not disappointed!
16 March 2026
Reply from Hays Travel - Eastbourne
Llewellyn,
We appreciate your wonderful feedback and are so glad we could provide friendly, helpful advice regarding your flights and booking. It's great to know we met your needs again! Kind regards Deborah and Team Eastbourne
Brilliant service with the personal touch
We have used Hays in Eastbourne for the last few holidays we have had and the service is always exceptional . We love the personal touch which is always so welcoming and professional . This time Declan helped with our booking and was extremely patient as we made him go back and forth on our booking until we were happy . Thank you once again for taking good care of us !
6 March 2026
Reply from Hays Travel - Eastbourne
Lauranne Tiramani,
We appreciate you sharing your continued experiences with us. We're happy to hear that you find our service exceptional and welcoming. It's great to know we could assist you with your booking and provide the patience needed to ensure your satisfaction. Kind Regards Declan and team Eastbourne
eastbourne, Hays Travel
We had a very helpful lady
We had a very helpful lady, Tina to help us find the perfect holiday. She spent time to find what we wanted. Explained everything to us .
8 March 2026
Reply from Hays Travel - Eastbourne
macey wilkinson,
We are so happy to hear that we were able to find you the perfect holiday, and that our explanations were clear. Thank you for your wonderful review. Kind Regards Tina and team Eastbourne
Brilliant service
Tina, our rep was brilliant. She was very thorough and worked hard to find us exactly what we wanted at the most competitive price. We always feel safe booking a holiday with Hays Travel
14 March 2026
Reply from Hays Travel - Eastbourne
Valerie Holbrook,
We appreciate you sharing your experience. We're happy to hear that I was helpful and found you the perfect holiday at a competitive price. We value your trust! Kind Regards Tina and team Eastbourne
Helpful and knowledgeable rep at the…
Helpful and knowledgeable rep at the shop. She did what she promised
15 March 2026
Reply from Hays Travel - Eastbourne
Christopher Hart,
We appreciate your positive feedback. We are so pleased we could assist you and deliver on our promises to you. Kind Regards Tina and team Eastbourne
Having not had a holiday abroad before…
Having not had a holiday abroad before now, I wasn’t sure how to go about it doing it on line, so going into the Hays travel agent meant we got exactly what we wanted with little effort, they were very helpful in helping us tailor our holiday to our requirements.
8 March 2026
Reply from Hays Travel - Eastbourne
Jane,
We're so glad we could help you plan your first holiday abroad and tailor it to your needs with ease. Thank you for sharing your positive experience with us! Kind Regards Lisa and Team Eastbourne
Reply from Hays Travel - Eastbourne
Dave miller,
We are happy to hear that booking your holiday was made so easy with our fantastic service! Thank you for your kind feedback. Kind Regards Amanda and team Eastbourne
Helpful assistant
Very helpful young lady who was efficient. When we went back in to book, having discussed possible options a few days before, another assistant was speaking extremely loudly on the telephone booking for a client who was not in the branch. We found this very distracting as we could hardly hear the helpful young lady serving us!
14 March 2026
Reply from Hays Travel - Eastbourne
Diane,
We appreciate your feedback and are happy to hear that one of our team members was helpful. We're sorry for the distraction caused by the other call, unfortunately the customer on the call was hard of hearing. Kind Regards Tania Branch Manager
The staff in the branch couldn’t be…
The staff in the branch couldn’t be more helpful when I had an issue’ nothing was to much trouble
11 March 2026
Reply from Hays Travel - Eastbourne
Peter Hunt,
We are so happy to hear that our branch staff were helpful and resolved your issue, going above and beyond to assist you. Kind regards Tania and team Eastbourne
Lisa in the Eastbourne office was…
Lisa in the Eastbourne office was fabulous.
She was professional, patient and found us what we wanted.
10 March 2026
Reply from Hays Travel - Eastbourne
Karen Sawitzki,
We are so happy to hear about your wonderful experience! Thank you for letting us know that we found what you wanted with patience and professionalism. Kind regards Lisa and team Eastbourne
Amanda was very helpful and took note…
Amanda was very helpful and took note of our wish list. Booking took a while as system was slow. She pointed out that their paperwork would show plane symbol and print departure from Gatwick and arrive at Charles de Gaulle and not St Pancras and Gare du Nord as it should. Perhaps Hays need to update their system.
6 March 2026
Reply from Hays Travel - Eastbourne
Jo Markwick,
We appreciate your feedback and are happy to hear that you found our team member helpful. We regret that the booking process was slow and that the paperwork wasn't as clear as it could have been. We'll look into updating our systems. Kind Regards Amanda and team Eastbourne
We ALWAYS book our holidays through…
We ALWAYS book our holidays through the Eastbourne branch. The ladies in the branch are always friendly..willing to help find the best deal and I trust them 100%, with our holidays
7 March 2026
Reply from Hays Travel - Eastbourne
Hello. Thank you so much for your lovely review. We appreciate the feedback and are so happy to hear you always want to see us, we are glad to see you too! Enjoy the holiday countdown! Kind regards Amanda and Team Eastbourne
Excellent professional service.
Lola was lovely, professional and productive making us feel comfortable and attending with a pleasant manner and patience to all our requirements. Her follow up care was appreciated by us as we asked for an upgrade. All round a highly professional service delivered with grace and charm.
7 March 2026
Reply from Hays Travel - Eastbourne
We appreciate you taking the time to share your kind words. It was my pleasure to assist you with your travel plans. Kind Regards Lola and team Eastbourne
Emily was very helpful and she answered…
Emily was very helpful and she answered all my enquiries.
1 March 2026
Reply from Hays Travel - Eastbourne
We appreciate your kind words! We are so happy we could find you the perfect holiday, and we appreciate you taking the time to share. Kind regards Emily and team Eastbourne
Reply from Hays Travel - Eastbourne
We appreciate your kind words! We are so happy we could find you the perfect holiday, and we appreciate you taking the time to share. Kind regards Declan and team Eastbourne
The lovely lady whom I spoke with was…
The lovely lady whom I spoke with was extremely helpful and helpful. Finding me the perfect holiday
26 February 2026
Reply from Hays Travel - Eastbourne
Tansy,
We appreciate your kind words! We are so happy we could find you the perfect holiday, and we appreciate you taking the time to share. Kind regards Emily and team Eastbourne
Assistant very knowledgable about the…
Assistant very knowledgable about the country we wanted to holiday in. Gave us great advice
24 February 2026
Reply from Hays Travel - Eastbourne
We're glad our assistant's knowledge and advice were helpful in planning your holiday. Thank you for sharing your positive experience with us. Kind Regards Team Eastbourne
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