Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... See more
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See what reviewers are saying
Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... See more
Company replied
Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... See more
Company replied
We were looked after by Rebecca who couldn't have been more kind, helpful and funny. She solved all of our problems with a smile and made rebooking another holiday with you a pleasure. The other g... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marina Drive, CH65 0AN, Ellesmere Port, United Kingdom
- 01513 552226
4.9
Excellent
547 reviews
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Very good service by Kat and the team…
Very good service by Kat and the team very helpful with every holidays booked and the up coming
5 June 2025
Reply from Hays Travel - Ellesmere Port
Thank you Kyran, Glad we got you the city break you wanted! Can't wait to hear all about your time in Amsterdam!
Thanks, Kat
Katrina was very helpful and went…
Katrina was very helpful and went through everything with me successfully booked a food holiday
3 June 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for leaving me a review! So glad we got the holiday that you wanted!
Can't wait to hear all about it when your back! Have the best time!
Thank you, Kat
Very helpful
Very helpful , we went in for a late deal , and got what we wanted , close to our budget , shown reviews as we've never been to this location before , got all the help we asked for and more and good exchange on currency too , our thanks .
3 June 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for leaving a review!
Hope you have the best time away, so glad we could get you what you wanted!
Can't wait to hear all about it!
Thank you, Ruby
Great customer service friendly and…
Great customer service friendly and went out of way to meet needs
25 May 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving a review!
Glad we find you the right holiday, I hope you have the best time!
Thank you, Ruby
Always a pleasure to visit the shop
Always a pleasure to visit the shop
Only place I go to
20 May 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review! It is always a pleasure Mr Omar in booking your trips. We'll see you again next time!
Thanks,
Tilly
Our holiday to Madeira…
Tilly your travel representative was friendly and efficient when booking our holiday to Madeira. Tilly explained the procedure really well.
7 May 2025
Reply from Hays Travel - Ellesmere Port
Thank you for leaving such a a lovely comment.
Hope you have a Fabulous time!
Thanks Tilly :)
Had a lovely experience tilly is lovely…
Had a lovely experience tilly is lovely and very helpful thank you very much 😀
3 May 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to write this review!
It was a pleasure to help you both yesterday and so happy we found just what you wanted!
Thanks Tilly x
Liz at the Ellesmere Port branch...
Liz at the Ellesmere Port branch was absolutely wonderful.
She is extremely efficient and knowledgeable too but always makes time to make you feel welcome.
There's a lovely calm atmosphere in the Ellesmere Port branch and we really enjoyed our visit.
Thank you Liz for sorting out all our paperwork and making our visit such a lovely experience.
23 April 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave such a lovely review! It was lovely to meet you both!
I look forward to seeing you again next time!
Thanks
Liz
The staff were very friendly
The staff were very friendly. Helpful and made sure I got the best holiday for my needs
29 April 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for booking with us
You are going to have the best time on this cruise, can't wait to hear all about it
Kat xx
We had a good idea of where we wanted…
We had a good idea of where we wanted to visit, the girl just booked it for us.
28 April 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review
Can't wait to hear all about your holiday
Ruby xx
Great experience
The staff member was very helpful and patient, going through all our options very patiently and explaining everything in detail. Even though it was late in the day and they were getting ready to close, Tilly took time going over everything and we didn't feel rushed at all.
27 April 2025
Reply from Hays Travel - Ellesmere Port
Thank you for your kind words
So happy we got the holiday you were after, looking forward to seeing your holiday pics
Tilly xx
Great company always a great service
Great company always a great service, ladies are very polite and always there to help with everything, I always book with Hays travel ELLESMERE PORT, i have done for many years.
24 April 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to write this review! It was a pleasure to help you both yesterday and so happy we found a cruise that matched what you both wanted! Always lovely speaking to you!
Thank you, Ruby
Me and my sister were looking for a…
Me and my sister were looking for a holiday for 7 dayz . The young lady that was looking after us was jessica she was patient informative and very professional. We had a good chat and jessica found us a fabulous holiday.
16 April 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave myself a review. I hope you and your sister have a lovely time in Italy and I would love to hear all about it when you get back! Thanks again, Jess xxx
Very friendly and welcoming staff.
Excellent service from day 1 of going into the shop. We wanted to go to Japan to meet my sister and husband to join them on a cruise. Then to go onto Australia. Liz has been excellent as we have been in and asked for different things. Nothing has been a bother to her or the staff who helped if liz was on her day off.
15 April 2025
Reply from Hays Travel - Ellesmere Port
It's always my pleasure to book you both, have the best time, Happy Birthday Mrs S. Thanks so much for leaving the review. See you next time you pop in. Thanks Liz :-)
Reply from Hays Travel - Ellesmere Port
Thank you taking the time to leave a review! We will see you again next time for your next trip! Thanks Jess x
Reply from Hays Travel - Ellesmere Port
Thank you for writing a review!
It was lovely chatting to you all! and I can't wait to hear about your holiday when you get back!
Thank you,
Ruby
It was so easy and quick the girlgirl…
It was so easy and quick the girl forgot her name was really helpful use hays all the time
29 March 2025
Reply from Hays Travel - Ellesmere Port
Thank you so much for taking the time to write a review!
I had such a lovely chat with you and I always enjoy booking your holidays! Can't wait to hear all about this cruise!
Thanks, Ruby:)
Reply from Hays Travel - Ellesmere Port
Good morning, Thank you so much for your review, glad we got your a cruise booked! Enjoy. Thanks Jess :-)
They pubno pressure on me for holiday …
They pubno pressure on me for holiday and went through every fin with me checking I'm happy with holiday before taking it thank you all
2 April 2025
Reply from Hays Travel - Ellesmere Port
Thanks for taking the time to leave me a review!!
Hope you enjoy your first cruise, cant wait to hear about it!!
Thanks Ruby :)
Fast and efficient
We had a pleasant experience, Jessica was very helpful finding the holiday we wanted for the price we wanted , thumbs up.
23 March 2025
Reply from Hays Travel - Ellesmere Port
Thank you for taking the time to leave myself a review! I hope you all have an amazing time in Cape Verde and i would love to hear all about it when you return! Thanks again, jess x
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