Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
Company replied
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
Company replied
Everyone is so helpful we went through 5 different resorts until we found the one we wanted there was no rush just good advice would never use anyone else
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
819 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give more than 5 stars I…
If I could give more than 5 stars I would!
Megan, along with Sharon offer so much more than a travel service. They are understanding, interested in my personal situation and informative!
They are always happy to look in to any of my ideas for me and I would imagine they provide this service to all their customers.
Always a friendly wave if I pass by and a welcoming smile when I drop in!
8 March 2026
Reply from Hays Travel - Ely
Caroline Hammill,
We appreciate your wonderful feedback! It's great to hear that you value our team's dedication to providing informative and understanding service. We're so happy to assist with your travel plans and ideas and enjoy chatting with you!
ely, Hays Travel
Would always use Hays Ely
I would always go to Hays Ely as had the experience of booking online with Iglu but they add on so many different costs, with Hays the consultants know what you want and find the best deals without the faff. Well done Hays Ely & well done all the consultants.
26 February 2026
Reply from Hays Travel - Ely
We're so glad to hear that you appreciate our consultants' expertise in finding the best deals without any unnecessary complications. Thank you for recognizing our team's dedication!
We have booked with Hays many times…
We have booked with Hays many times from start to finish very helpful and knowledgeable
23 February 2026
Reply from Hays Travel - Ely
VANESSA CURTIS,
We appreciate your continued bookings with us. We are so glad that you find our team helpful and knowledgeable. Thank you for your review.
ely, Hays Travel
your representative just went the extra…
your representative just went the extra mile, she was excellent. She was informed and certainly knew her job and helped us so much, especially with the technological aspects as we are hopeless technophobes!! Our experience just could not have been better. It gave us faith in humanity again! All round excellence - her name was Sharon.
26 February 2026
Reply from Hays Travel - Ely
We're delighted to hear that our representative went the extra mile and helped you so much. It's wonderful to know that her expertise and assistance with technology enhanced your experience. Thank you for your positive feedback!
Very helpful adviser
Very helpful adviser who was keen to help us to an affordable option for our preferred itinerary.
27 February 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us this wonderful review. We're so happy we could help you find an affordable option.
Sharon dealt with with our requests…
Sharon dealt with with our requests with knowledge and expertise and courtesy
24 February 2026
Reply from Hays Travel - Ely
Thankyou Peter for taking the time to review your experience of booking with Hays in Ely.
It is very much appreciated.
Reply from Hays Travel - Ely
Thank you so much for your lovely review!
Great service
Great service, patient staff and we got a bespoke holiday we wanted.
Thank you
12 February 2026
Reply from Hays Travel - Ely
We are so happy to hear that our patient staff provided great service and created the bespoke holiday that you wanted. Thank you!
ely, Hays Travel
Megan was absolutely wonderful
Megan was absolutely wonderful. 10/10 customer service
12 February 2026
Reply from Hays Travel - Ely
Thank You Alivia for your lovely review! I hope you have a wonderful time away and we hope to see you soon!
Very helpful assistant who did…
Very helpful assistant who did everything to book what we required
17 February 2026
Reply from Hays Travel - Ely
We're so happy to hear the assistant was very helpful and booked exactly what you required. Thank you for the fantastic review!
Sharon from the Ely branch made our booking experience easy.
Sharon from the Ely branch made our experience great. Her knowledge of cruises was amazing and she guided us through the booking and selection of our cruise expertly.
17 February 2026
Reply from Hays Travel - Ely
We're happy to hear that your experience was great! It's wonderful to know that you found our team member's cruise knowledge amazing and helpful during your booking.
ely, Hays Travel
Great booking Experience
Sharon made the whole process a lot less stressful than booking direct with P&O. It was quick and easy and nothing was too much trouble.
14 February 2026
Reply from Hays Travel - Ely
We're so glad we could make the booking process smooth and straightforward for you. It's great to hear that nothing was too much trouble. Thanks for your review.
Hays Travel
Knowledgable and helpful staff
Knowledgable and helpful staff
Everything was easy
Cannot fault service
14 February 2026
Reply from Hays Travel - Ely
We appreciate your review and are so glad everything was easy for you. Thank you for letting us know about your positive experience.
Hays Travel
Fantastic helpful staff nothing is too…
Fantastic helpful staff nothing is too much trouble. Very very knowledgeable.
14 February 2026
Reply from Hays Travel - Ely
We appreciate your positive feedback and are so glad that our knowledgeable staff were helpful and accommodating to your needs.
Hays Travel
Kelly was fantastic
Kelly was fantastic. Helped with everything and didn’t mind when I made changes a number of times.
30 January 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that you found our team member helpful and accommodating.
Hays Travel
It was so easy to get exactly what we…
It was so easy to get exactly what we wanted Megan was very helpful and sorted out our holiday quickly
Hayes travel Ely
12 February 2026
Reply from Hays Travel - Ely
I appreciate your kind words! I am so happy we could quickly assist you in securing your desired holiday plans. Thank you for your review! - Megan
Lovely company to do business with.
Lovely company to do business with, thorough, polite, friendly as and knowledgeable.
Administration was made easy too. Highly recommend.
8 February 2026
Reply from Hays Travel - Ely
We're happy you found our company lovely to deal with and appreciate your kind words regarding our team's thoroughness, politeness, and knowledge. We're glad administration was easy for you.
Hays Travel
Simon (at the Ely branch) was wonderful
Simon (at the Ely branch) was welcoming and very knowledgable, he made the experience of booking our family cruise easy and reassuring. Would definitely recommend using Hays to book a holiday and can’t speak highly enough of Simon’s professionalism.
1 February 2026
Reply from Hays Travel - Ely
We're happy to hear that booking your family cruise was easy and reassuring. It's great to know that our team member's knowledge and professionalism were helpful. We appreciate your recommendation and feedback!
Hays Travel
We went in to book a winter sun holiday…
We went in to book a winter sun holiday within our budget. We left an hour later with everything arranged.
6 February 2026
Reply from Hays Travel - Ely
We're happy to hear that we could arrange your winter sun holiday within your budget so efficiently. Thank you for your positive feedback!
Hays Travel
Very friendly and really helpful.
28 January 2026
Reply from Hays Travel - Ely
We appreciate you sharing that our team was friendly and helpful during your visit; thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.