Hays Travel - Exeter St Thomas Reviews 

805
TrustScore 5 out of 5

4.9

14 St Thomas Centre Cowick Street, EX4 1DG Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service as always from Laura. Even though the Cruise ship was virtually full, she managed to find us two balcony rooms which suited our requirements.

Company replied

Rated 5 out of 5 stars

Esme and the girls from your Cowick Street branch in Exeter went above and beyond in their efforts to make our trip to Bali happen . It was all hands to the pumps they are a credit to your firm

Company replied

Rated 5 out of 5 stars

Great service perfectly tailored. Laura helped immensely with ideas and suggestions. A bucket list trip, something we're looking forward to.

Company replied

Rated 5 out of 5 stars

From the moment l went into your St. Thomas Exeter branch l was looked after by Hayley. Icsaw an advertisement kn the window and thought that it was a good deal but just an idea to discuss with my... See more

Company replied


Company details

  1. #22 of 202 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #6 of 33 best companies in Cultural tours provider
  5. #4 of 32 best companies in Currency exchange service
  6. #10 of 95 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom

  • 01392 202066

4.9

Excellent

TrustScore 5 out of 5

805 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(805)

118,537 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Esme and the girls from your Cowick…

Esme and the girls from your Cowick Street branch in Exeter went above and beyond in their efforts to make our trip to Bali happen . It was all hands to the pumps they are a credit to your firm

28 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Hi Tina, thank you for your kind review! It was lovely meeting you both and I look forward to booking your next adventure! Esme:)

Rated 5 out of 5 stars

Excellent (and patient!) service from…

Excellent (and patient!) service from Laura in Exeter branch.
We rarely book anything without using her personal and efficient assistance.

2 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review, it is always a pleasure to book your holidays :) - Laura

Rated 5 out of 5 stars

Great service by Laura perfectly tailored

Great service perfectly tailored. Laura helped immensely with ideas and suggestions. A bucket list trip, something we're looking forward to.

2 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for taking the time to write a lovely review, always a pleasure to book your holidays :) -Laura

Rated 1 out of 5 stars

They know nothing.

Hardly worth paying the extra for someone else to navigate a website for me.

I wanted the advice of a professional but everything they promised about my holiday was a lie. Something something never trust a salesman.

Edit: lol at the reply. I came to the branch and literally said "I can't find anywhere to go for a good holiday, recommend somewhere." I expected to get the benefit of someone in the industry but no. For example: I wanted somewhere we could swim. The hotel recommended does not have a suitable beach for swimming for some distance. Also this is the copy pasted response from the negative Google review I already left but you INVITED ME to leave a trustpilot review as well, what were you expecting?

18 January 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Sorry to hear you were disppointed with your holiday to Cyprus, we recognise your frustration. However, upon visiting our branch and looking at various hotels, you decided to book the hotel you had previously looked at online before coming in to the branch. All details were read through and confirmed with yourself prior to booking. We always strive to provide accurate information based on our customers requirements.
We hope this does not deter you from booking with Hays Travel in the future.

Rated 5 out of 5 stars

Excellent service as always from Laura

Excellent service as always from Laura. Even though the Cruise ship was virtually full, she managed to find us two balcony rooms which suited our requirements.

27 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review, it is always a pleasure booking your holidays :) -Laura

Rated 5 out of 5 stars

Theresa was helpful

Theresa was helpful, very informative and nothing to much trouble.

26 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review, it was a pleasure to book your holiday :) - Theresa

Rated 5 out of 5 stars

Best holidays

Have been using Laura at Hayes for many years. They understand what we like and go the extra mile to ensure we have the best holiday.

26 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thankyou for taking the time to leave me a lovely review, it's always my pleasure to assist you getting your holidays booked :) Laura

Rated 5 out of 5 stars

Everything was dealt with very…

Everything was dealt with very efficiently and promptly!

22 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thankyou for taking the time to leave me a lovely review, it was my pleasure to help you get your holiday booked :) Laura

Rated 5 out of 5 stars

Extremely helpful and capable

Extremely helpful and capable - talked us through and explained everything making sure we received exactly what we wanted.

14 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thankyou for taking the time to leave a lovely review, it was my pleasure to help you get your holiday booked. Kelly :)

Rated 4 out of 5 stars

Great service

Great service. Very efficient. Bit disappointed with price increase only a day later.

18 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Hi Michelle, thankyou for leaving me a review about being efficient and great service :) Apologies the price increased ever so slightly, unfortunately prices can fluctuate until the booking is locked in with a deposit, glad we got it sorted for you . Laura :)

Rated 5 out of 5 stars

Excellent staff

I cannot fault your Cowick Street branch the two members of your staff, Hayley and Kelly do wonderful getting the right holiday for my husband and I as my husband suffers with Parkinson’s

11 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely comment! Always a pleasure to book your Holiday :) - Kelly

Rated 5 out of 5 stars

Laura was very helpful as we had…

Laura was very helpful as we had decided to cancel a cruise and change it to a holiday on Lanzarote. All quickly and efficiently sorted for us.

12 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Hi, Barbara, thank you for your kind review, it was my pleasure, happy we got your holiday sorted :)
Laura

Rated 5 out of 5 stars

Staff at Hayes Exeter helped when po…

Staff at Hayes Exeter helped when po cancel my trip will certainly be using them again
Holiday just not long enough

12 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Hi Michaela, it was my pleasure to help! Really happy you have enjoyed your cruise :)
Kelly

Rated 5 out of 5 stars

Teresa was very attentive to our needs

Teresa was very attentive to our needs. Nothing was too much trouble even comparing different holiday destinations. Able to give me an up grade at my chosen hotel

11 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Hi Debbie, thank you for your kind review, happy we got you the holiday you wanted.
Theresa :)

Rated 5 out of 5 stars

Very polite and helpful made the…

Very polite and helpful made the experience a pleasure. It was lovely to see my wife excited for the upcoming holiday. Many thanks

11 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

thank you for your kind comment, have a great holiday! :) Teresa

Rated 5 out of 5 stars

Popped in to book holiday

Popped in to book holiday, welcome greeting. Hayley was very efficient, helpful she was able to get a bit more discount off , so very pleased. Also wanted to get more euros and they gave me a better rate than I could find. So thank you to all at hays in Exeter.

2 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review, it was a pleasure to book your holiday :)- Hayley

Rated 5 out of 5 stars

The girls

The girls, were great in hats travel Exeter st Thomas. They advised us excellently and I must admit the customer service was much better than other travel agents and hays travel operators.

Thankyou girls xx

1 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind words Holly, we always pride ourselves on the best customer experience in our Exeter branch. Hope you have a great holiday and we look forward to seeing you again to hear all about it :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look