Kelly helped us book our holiday she has a lot of expertise she talked us through everything we wanted to know and answered every question many thanks Kelly highly recommend
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We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
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I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
853 reviews
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Teresa was very attentive to our needs
Teresa was very attentive to our needs. Nothing was too much trouble even comparing different holiday destinations. Able to give me an up grade at my chosen hotel
11 June 2026
Reply from Hays Travel - Exeter St Thomas
Hi Debbie, thank you for your kind review, happy we got you the holiday you wanted.
Theresa :)
Very polite and helpful made the…
Very polite and helpful made the experience a pleasure. It was lovely to see my wife excited for the upcoming holiday. Many thanks
11 June 2026
Reply from Hays Travel - Exeter St Thomas
thank you for your kind comment, have a great holiday! :) Teresa
Popped in to book holiday
Popped in to book holiday, welcome greeting. Hayley was very efficient, helpful she was able to get a bit more discount off , so very pleased. Also wanted to get more euros and they gave me a better rate than I could find. So thank you to all at hays in Exeter.
2 June 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Hayley
Very friendly knowledgeable staff who made booking very easy.
Very friendly knowledgeable staff.
8 June 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is most appreciated :) - Laura
The girls
The girls, were great in hats travel Exeter st Thomas. They advised us excellently and I must admit the customer service was much better than other travel agents and hays travel operators.
Thankyou girls xx
1 June 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words Holly, we always pride ourselves on the best customer experience in our Exeter branch. Hope you have a great holiday and we look forward to seeing you again to hear all about it :)
It was very quick and easy
It was very quick and easy. The staff member who served me was excellent and getting my travel money was just as positive.
7 June 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure booking your holiday :)-Kelly
Always a great service
Always a great service, nothing is too much trouble.
Wouldn’t go anywhere else
6 June 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is always a pleasure to book your holidays :) - Theresa
Georgia took great pains to find me…
Georgia took great pains to find me the hotel and jet2 flight I wanted. She's followed up with answers to my questions . She gave me excellent service.
30 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your lovely comment Patricia, cant wait to hear all about your holiday to Malta! :)
Very friendly staff and very helpful…
Very friendly staff and very helpful with information regarding the holiday
22 May 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for your kind review! :) - HAYLEY
We received the normal good service…
We received the normal good service that we have come to expect from hays travel staff.
4 June 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to write such a lovely review:)- Hays Travel Exeter St Thomas
We were indecisive but Hays came up…
We were indecisive but Hays came up with lots of ideas and we booked there and then
31 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely comment, so glad we could find a great option for you! - Hayley
From the moment l went into your St
From the moment l went into your St. Thomas Exeter branch l was looked after by Hayley.
Icsaw an advertisement kn the window and thought that it was a good deal but just an idea to discuss with my wife later.
The next day we went to book it with Hayley and my thought that it might not be suitable for myself so Hayley got to work finding the hotel we did book with her.
At every step of the way Hayley listened to us, totally professional yet friendly as well as covering every step of the way along with discussing everything to make a great holiday.
Certainly no hesitation in visiting Hayley again for a holiday. Great member of staff.
17 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Hayley
Super helpful Exeter Cowick Street store
Super helpful Exeter store
Always approachable
Friendly staff
30 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review Claire, I look forward to booking your next adventure. Esme:)
I am always happy with the service at…
I am always happy with the service at hays Travel down in St Thomas Exeter
They are so welcoming and they are so helpful
I will always go hays for my holidays
30 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comment Loretta! :) - Georgia
staff are always very helpful
staff are always very helpful, so we always book through Hays
29 May 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave me a lovely review. It was my pleasure to help you book your holiday. Laura :)
Professional and the lady found cheap…
Professional and the lady found cheap returns Heathrow to seattle quickly and cheap car parking and hotel Heathrow before flying next morning.
17 May 2026
Reply from Hays Travel - Exeter St Thomas
Toby,
We are so glad we could assist you with your travel plans, finding great options for your trip! Thank you for your kind feedback.
Kind Regards
Hays Travel Exeter
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review David! I look forward to booking your next adventure:)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) -Hayley
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was pleasure to book your holiday :)- Georgia
Staff very polite and friendly.
16 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)-Laura
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