Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
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See what reviewers are saying
We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
Company replied
Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
Company replied
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
849 reviews
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Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)
Very helpful member of staff
Very helpful member of staff, Kelly, who found us the best prices for our holiday
6 May 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) - Kelly
Kelly was brilliant I knew what I…
Kelly was brilliant I knew what I wanted and she got the best price for our holiday in vegas very friendly and efficient
30 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review! It was my pleasure and lovely to chat with you whilst you were in store :)
We have been to Hayes travel before and…
We have been to Hayes travel before and had good service last time. We saw Laura who I believe saw us the last time. We were seen straight away . Laura was very helpful and helped us narrow our search as we weren't sure where we wanted to go .we were able to decide on the day and book our lovely holiday to Turkey.
26 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Laura
The staff in Exeter were very good in…
The staff in Exeter were very good in finding what we wanted within our holiday. And to get to the price we were happy with. Setting up the app on the phone and putting g the holiday on to the app for us to get all the info needed.
19 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, your comments are greatly appreciated :)
New experience
We usually look our holiday on line but we're persuaded to us Hays. They arrange everything! Very helpful and we are looking forward to our holiday in a few weeks.
21 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review and booking your holiday with Hays Travel. Wishing you both a wonderful holiday :)- Theresa
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Esme
Hays are excellent
We have used Hays Travel for many years, and the service has been, and is, excellent. We are always made to feel welcome by staff and, with all their personal service and professionalism, why we would go anywhere else. Thank you Hays Travel and to Esme!
17 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review. :) I look forward to booking your next adventure! - Esme
Super helpful Haley
Haley in the exeter office was amazing!!! She was so so helpful and helped us find the perfect holiday for us and our family. Thankyou so much Haley we will be back soon to book Canada 🥰x
18 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is greatly appreciated. Look forward to seeing you again soon for your Canada trip :) -Hayley
Theresa the young lady was very…
Theresa the young lady was very helpfull as always takes time to explain all details have booked 3 holidays with her and each time the same time is taken and we never felt rushed
18 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, always a pleasure booking your holidays:)-Theresa
We were served by by Kelly who was really…
We were served by Kelly who was really really helpful in finding us what we wanted.
17 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it is greatly appreciated :)- Kelly
Friendly helpful sales guy I went in…
Friendly helpful sales guy I went in with an online quote and the guy managed to secure the exact holiday for a couple of hundred pounds less
16 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Kes
Laura had been amazing … I’ve recently…
Laura had been amazing … I’ve recently lost my husband and we booked through Laura numerous times before.
It was extremely difficult for me to book this latest holiday without him but she was simply amazing and understanding x
14 April 2026
Reply from Hays Travel - Exeter St Thomas
Lovely to see you again Heidi, so glad I could help find you the perfect holiday and as stress free as possible -Laura:)
I spoke to Kes
I spoke to Kes, a young man in the St Thomas branch, who was so kind, helpful, knowledgeable and professional. I only wanted a one day return flight, but Kes was aware of my anxiety, as an elderly person, of booking this, printing documents etc, and I really appreciated his calm, interpersonal skills which helped me resolve the journey.
14 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, so glad I could help arrange your flights for you- Kes
Laura was very patient and very helpful…
Laura was very patient and very helpful went though trip advisor comments to help us and knew if a lot of places when we asked about the beaches, found us the perfect holiday for us. Thank you Laura xx
13 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Laura
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review Sharon, it was my pleasure to help you all find your holiday & i look forward to hearing all about it! Georgia:)
Excellent service from Teresa
2 April 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) Theresa
Really looking forward to our holiday…
Really looking forward to our holiday in September and Hays Travel did a great job putting together a new itinerary for us when their original one proved to be too expensive for us.
29 March 2026
Reply from Hays Travel - Exeter St Thomas
Hi Jenny, thankyou for leaving me a lovely review, i am glad we managed to get you the perfect itinerary at the price you wanted after some adjustments. Laura :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review Mary, it was a pleasure to help you both with your Holiday :) Georgia
Care and Friendly
Care in make sure we had exactly what we required.
Friendly and informative.
26 March 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Kes
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