Staff were very professional, friendly and inviting. Gave clear explanations of our options and pricing with no pressure applied as to which one we chose. Followed up with a phone call on the same day... See more
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See what reviewers are saying
We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
Company replied
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
849 reviews
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First time I’ve booked this way
First time I’ve booked this way. Super quick responses and really quick and easy to book my holiday.
17 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to leave your kind review!
Hayley the lady who helped us was very…
Hayley the lady who helped us was very friendly and she took her time when we had queries to answer the questions and put our mind at ease, also giving us options and comparisons
15 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it is most appreciated :) - Hayley
We had many questions to ask before…
We had many questions to ask before finalising the holiday which were answered in a timely manner which helped immensely to make our decision easier.
13 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)
Excellent prompt customer service with…
Excellent prompt customer service with personable and clear instruction.
13 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) -Laura
Excellent service
Excellent service which was above and beyond expectations. Charming young lady who was able to sort out exactly what we needed.
4 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) - Hayley
Reply from Hays Travel - Exeter St Thomas
We appreciate you taking the time to share your thoughts, and we are so glad to hear that you found my service helpful and efficient, Laura :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Kes :)
Holiday booked with Hayes Travel
We went to Hayes Travel Exeter to book a cruise Kelly looked after us found us the exact cruise we wanted and everything went as smooth as clockwork all the staff are very helpful and friendly would highly recommend
10 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Kelly :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review. It was a pleasure to get this booked for you :)
Esme is the best
The store was busy which clearly shows how popular it is.
I was served by Esme - she was personable, kind, happy, knowledgable and a pleasure to spend half an hour with. I knew where I wanted to go which made my visit quicker than some who visit I imagine.
Esme knew a lot about the area I am holidaying, she organised my silver stay parking at Bristol airport, offered to organise my insurance but I already have that with my bank account. Esme handed me my paperwork and emailed everything to me aswell.
All in all I would definitely visit Hays again and would make a beeline for esme if she isn’t busy!
Thank you Hays and thank you Esme ⭐
8 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, was a pleasure booking your holiday. We look forward to hearing about your adventures. Kind Regards Hayley
Reply from Hays Travel - Exeter St Thomas
Hi Dean, Thank you for your kind review, it was lovely to chat with you and book your holiday.
Very helpful
Very helpful we didn't know where we wanted to go but good advice and knowledgeable.
8 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review Kind regards hayley
Helpful and knowledgeable staff
7 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review was a pleasure booking your cruise. Kind regards Hayley
I’m a bit disappointed really I used…
I’m a bit disappointed really I used gift vouchers that my dad gave me to pay for a bit of my holiday and after I had paid the balance I got a call asking for more money as they said they were out of date.
I saw no date on the cards
Very disappointed as my dad’s just died and it was one of the last gifts from him I’m thinking after you have paid your balance and left the shop you should not be asked for more money transaction was completed
6 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for leaving your review. Once gift cards have expired we cannot extend the date any further. We did try and contact head office to make an exception, but they are unable to do this. As discussed with you on the phone, we did discount your holiday by £65 to cover some of the cost- Holly
Very helpful and understanding stafg
4 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, ,it was a pleasure to book your holiday :) - Theresa
Holly the Hayes Agent was excellent
Holly the Hayes Agent was excellent. Very professional efficient and effective. Cleary experienced and an asset to the company
30 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for the kind review, it was a pleasure to get this booked for you- Holly :)
Excellent customer service Went above…
Excellent customer service Went above and beyond when our flight was cancelled to New York made all changes simple and less stressful for us
Couldn’t have asked for anything more
27 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review :) -Kelly
Always a pleasure.
27 January 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)
Haley in Exeter cowick street is so…
Haley in Exeter cowick street is so helpful & polite made our experience so nice definitely will use them again.
1 February 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review :) -Hayley
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)
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