Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... See more
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Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Found us everything we needed for our break away and forwarded other information that we requested. Extremely helpful and friendly. Thankyou
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
927 reviews
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Margaret was excellent
Margaret was excellent, very knowledgeable made me feel at ease and comfortable the whole time. Explaining everything as she was booking my holiday.
20 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Adviser spent time looking for our…
Adviser spent time looking for our holiday within our budget.
Friendly and gave good advice. Knowledgeable.
17 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Jemma took time to look at different…
Jemma took time to look at different cruise options. The final choice is exactly what we want.
8 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The staff were very helpful
The staff were very helpful. They tried to get me what I wanted for my holiday. Excellent service.
14 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 4* review
A helpful knowledgeable assistant due…
A helpful knowledgeable assistant due to her experience, she was able to guide us to choose our resort
14 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Lovely experience, Ava was very helpful and guided us…
Ava was very helpful and guided us through various options to come up with a holiday that will be a great experience for all our family.
8 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Jdkk
My experience with Hays was perfect fast service with lots of great customer knowledge
13 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Staff are friendly and so helpful every…
Staff are friendly and so helpful every time I have gone into this store.
I am 79 years old and do sometimes get
confused with information but your staff go over everything at my pace and all is
sorted. (Still friends )
Going on my 3rd solo holiday this Sunday (thanks to all)
6 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Always get exactly what we ask for
Always get exactly what we ask for! The staff can’t help you enough. 🙂
13 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Listened to
Listened to, and responded positively! Answered all our questions, many thanks!
8 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Ava was fantastic from start to finish
Ava was fantastic from start to finish. She made booking our holiday easy and stress-free, answered all our questions, and was friendly and professional throughout. Thank you for all your help—we're really looking forward to our trip!
8 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Fantastic service as usual
Fantastic service as usual. I never book anywhere else. All the staff are friendly, helpful and knowledgeable. I booked a holiday with Jemma and had to do a slight change to it. One phone call the next day to her and everything was sorted in minutes. Definitely recommend using Hays Travel - Falkirk.
6 July 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
very helpful in booking our holiday…
very helpful in booking our holiday will defo come back
28 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
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