Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
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See what reviewers are saying
Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... See more
Company replied
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Jemma made my holiday booking so straightforward. Giving me tips on what to do as I did not what to do for the best. I am so glad I sat down and explained what I'd like and she helped do the rest an... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
930 reviews
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Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Victoria H
Victoria the manager provided excellent professional, friendly service as always. We highly recommend Victoria and her team to anyone looking for their perfect holiday 👌
23 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Mariam is fantastic!
Mariam was absolutely fantastic, she was very patient, friendly and understanding and really listened to what we were hoping for and went out of her way to get the best deal for my daughter and I. I will definitely be booking my next holiday with Hays!
27 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Really helpful staff
12 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Excellent customer experience.
The service was excellent and that made the booking process much easier.
27 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Margaret was great
Margaret was great. Couldn't fault her customer service, which was polite and patient.
27 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very friendly and helpful staff
Very friendly and helpful staff, found me a great flight
Have used Hayes regularly and will continue to do so
22 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
My holiday booking
As usual great service
Great deal easy to speak to
Takes everything into account
Happy customer 👍😁
21 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
You are welcome as soon as you walk in…
You are welcome as soon as you walk in the door. Victoria was great at finding us exactly what we wanted.
18 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The time spent with myself and husband…
The time spent with myself and husband to book holiday is that they go above and beyond as I am very particular on hotels and rating but always get the best service and shout out to Victoria (manager)and all her team
11 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very pleasant staff and called when…
Very pleasant staff and called when tjey said they would
16 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Used hays before quick and precise in…
Used hays before quick and precise in supplying what we require,staff very friendly and professional
3 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very welcoming on first approach
Very welcoming on first approach. the assistant was very helpful and provided us with useful alternatives and then more information. When she didn't know the answer she called for help which arrived very quickly. looking forward to our holiday
5 June 2026
Reply from Hays Travel - Falkirk
Thank you for your kind 4* review
First class service from Caroline
First class service from Caroline.
She's arranged a long haul cruise with attention to lots of complicated detail and it's exactly what's wanted.
Many thanks Caroline.
5 June 2026
Unprompted review
Reply from Hays Travel - Falkirk
Thank you very much for your kind review. :)
I booked a holiday to Costa Brava at…
I booked a holiday to Costa Brava at the Falkirk branch of HAYES . Caitlin was the agent I dealt with. She was extremely helpful and very efficient.She has a lovely personality, and is very well suited to the job.She is still an apprentice but I am sure she will go far in her career as a travel agent .
11 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review. :)
Booking was made easy with the person…
Booking was made easy with the person we saw. Gave us lots of information and couldn't have done anymore to make it astress free experience.
3 June 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review. :)
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