Always go the extra mile in achieving my objective and I was always kept up to date with progress made. Storm at the Ferndown branch is an excellent member of staff and always gives 110% and a very... See more
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We always book our holidays through Hayes with Lorraine Allinison. We find her so patient, knowledgeable, friendly and understands our needs. We trust her. We booked our holiday again for next year.... See more
Company replied
We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyon... See more
Company replied
Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for. My 2nd year of booking flights & Lorraine in Ferndown is a star. Very respo... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
5.0
Excellent
838 reviews
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Friendly and helpful.
Friendly, helpful and efficient service .
Checked all the details at the end.
25 November 2025
Reply from Hays Travel - Ferndown
Thank you for your lovely review. Leanne :-)
help from Storm was very important
The help from Storm was very important. We were away on a river cruise when we saw the offer for a sea cruise at Christmas. We rang him and he was able to contact the Cruise Line and book it for us - late on a Saturday afternoon . We were able to pay and seal the time limited offer very quickly.
30 November 2025
Reply from Hays Travel - Ferndown
Thank you for your lovely review. I'm so glad that Storm was able to help you in my absence and you got your cruise sorted. Many thanks, Leanne :-)
I have to commend Martine for fantastic service.
I have to commend Martine you her ultra patients and determination in assisting us at very short notice to secure an holiday starting the next day. Mins you she has always been very professional and knowledgeable with our desired destinations. Thank
You.
30 November 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely and kind words. Hope to see you soon
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your holiday.
Very helpful and pleasant
Very helpful and pleasant making it an easy and confident process.
28 November 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your holiday.
Team Ferndown
Storm and the team at Hays Ferndown are always helpful and friendly. I cannot fault their service, I would highly recommend.
25 November 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) So happy to help you again :)
Reply from Hays Travel - Ferndown
Thank you for your review! So pleased we could get it all sorted for you! Regards Lorraine
Always exceptionally helpful
Always exceptionally helpful, nothing is too much trouble, very informative.
23 November 2025
Reply from Hays Travel - Ferndown
We were pleased we could help you! Lorraine
Holiday booking
" Leanne", at the Ferndown Branch,was pleasant and extremely helpful with all aspects of my future trip! Thanks.
13 November 2025
Reply from Hays Travel - Ferndown
Thank you so much for your lovely review. Always happy to help. I hope you have a wonderful time in Abu Dhabi :-) Leanne
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your cruise :)
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your holiday :)
Top notch
Top notch! Very helpful advice given for our upcoming holiday. Thoroughly recommended.
11 November 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your holiday :)
Great holiday
Local flights offered. Caring staff who were so professional and knowledgeable meant we had a good experience
12 November 2025
Reply from Hays Travel - Ferndown
Thank you for your kind review :)
No hard sell or up-selling.
No hard sell or up-selling. Martine helped us to work out what we wanted for our holiday in a patient and friendly way. And then helped us find a cost effective way of doing it.
8 November 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review and booking with us. Hope you are looking forward to your holiday.
Knowledgeable
Knowledgeable, helpful, and friendly staff went through all our options for visiting an Island we haven't visited before. Very impressed with the service.
7 November 2025
Reply from Hays Travel - Ferndown
Thank you for your review! It was a pleasure to book your holiday and help you both
All questions where answered straight…
All questions where answered straight away. If Martine didn't know she was on the phone to the
Organisation who would know. Options were given
every part was honestly explained. I was very happy to bookwith you.
29 October 2025
Reply from Hays Travel - Ferndown
Thank you very much for your lovely review. It is very much appreciated. I look forward to helping you further with this and future bookings. Martine
Superb service
Superb service , hand held through every bit , very easy to understand
2 November 2025
Reply from Hays Travel - Ferndown
Thank you for your review! Holiday countdown is on :)
Knowledgeable staff
Knowledgeable staff, friendly welcome. Helped me sort a quick city break to NYC. Repeat customer recommend to all.
26 October 2025
Reply from Hays Travel - Ferndown
Thank for your review. I hope you enjoy your trip to The Big Apple! - Jessica
Reply from Hays Travel - Ferndown
Thank you for the review and I hope you are looking forward to your holiday :)
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