We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi we had his lovely girl called Emma Perez in the flint shop she sorted a lot out for me and the wife she was really helpful
Company replied
Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offer... See more
Company replied
As usual went into flint branch.n wales already knew what and where we wanted to book but the staff were brilliant gave us a great deal on my holiday including insurance sorted everything there and t... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
28 Church Street, CH6 5AL, Flint, United Kingdom
- 01352 761000
4.9
Excellent
514 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ashley made it so easy nothing was too…
Ashley made it so easy nothing was too much trouble . Very friendly and genuinely happy to help in the Flint office .
31 January 2025
Reply from Hays Travel - Flint
Thank you for your lovely review. We're glad you had a great time booking your holiday with us and we'll be sure to pass this onto Ashlee :)
Hays Travel Flint
Hayes travel flint
I recently booked a holiday through Hayes travel in flint with a lady called Emma. She was extremely helpful and knew and I got the holiday I wanted booked straight away. Highly recommend
25 January 2025
Reply from Hays Travel - Flint
Thank you so much for your lovely review! It's great to know you had a brilliant experience booking your holiday in our shop. We will make sure to pass this onto Emma :)
Hays Travel Flint
Reply from Hays Travel - Flint
Thank you for your kind review :)
Hays Travel Flint
Nice staff to deal with
Nice staff to deal with , we know we are in safe hands dealing with our holidays, not sure if hays are giving us the best deals , it's only when we show them the deal we have seen on the Internet, they seem to give you a hays discount??
28 December 2024
Easy booking.
Lindsay new her stuff. She made booking easy, and made sure we new what we were getting, and it was what we wanted.
7 January 2025
Reply from Hays Travel - Flint
Thank you for your lovely review. We'll make sure to pass on your kind words to Lindsay, and we're so happy you had a great booking experience with us!
Many thanks,
Hays Travel Flint
Lovely staff very patient with our…
Lovely staff very patient with our requests and tried to accommodate everything we we asked for x
5 January 2025
Reply from Hays Travel - Flint
Thank you for your kind review. We strive to make sure we meet all our customers needs to the best of our abilities and it's lovely to hear you had a great booking experience with us :)
Many thanks,
Hays Travel Flint
Absolute brilliant service
Hays were very helpful and made it very easy to book a surprise holiday for Christmas for my wife without even going to the store thanks Macey and the flint crew
28 December 2024
Reply from Hays Travel - Flint
Thank you so much for your lovely review. We're really happy you had such a great booking experience with us and it was easy for you :)
Many thanks,
Hays Travel Flint
Reply from Hays Travel - Flint
Thank you for your kind review. We're happy you had a good experience booking your holiday with us!
Many thanks,
Hays Travel Flint
Reply from Hays Travel - Flint
Thank you for your kind review. We're happy you had a great experience booking your holiday with us
Many thanks,
Hays Travel Flint
Very helpful
They were very helpful and professional in every way, friendly and knowledgeable and give brilliant advice 👏 thanks very much Hays travel.
29 December 2024
Reply from Hays Travel - Flint
Thank you for your feedback, it really means a lot to us here in store. We look forward to booking many more of your future holidays. Emma
All of the Flint shop staff are very…
All of the Flint shop staff are very helpful and welcoming.
28 December 2024
Reply from Hays Travel - Flint
Thank you for booking with us and your lovely feedback.
Advisor was very helpful ensuring we…
Advisor was very helpful ensuring we got the best price for the holiday we wanted.
7 December 2024
Reply from Hays Travel - Flint
Thank you so much for your review. We're happy you had a good experience booking your holiday with us
Many thanks
Hays Travel Flint
Booking holiday thru hays travel
Pleasant friendly staff.great service did everything for us
26 November 2024
Reply from Hays Travel - Flint
Thank you so much for your lovely comments.
lovely girls always really helpful and…
lovely girls always really helpful and go
above and beyond for you
30 October 2024
Reply from Hays Travel - Flint
Thank you for your lovely review! We're happy you've had another great experience booking your holiday with us
Many thanks,
Hays Travel Flint
The whole experience was fantastic
The whole experience was fantastic, from seeing the advert to finalising the booking it couldn’t have been easier. Emma the rep was first class and I recommend her to anyone who wants a stress free booking procedure. Brilliant service from start to finish
27 October 2024
Reply from Hays Travel - Flint
Thank you for your lovely review. We're really happy you've had a great booking experience and we will pass on your kind words to Emma
Many thanks,
Hays Travel Flint
Booking a group celebration holiday
Booking a holiday for a group for next year, they made the experience so much less stressful trying to book myself online. They didn't rush us, and were very patient, so pleased that everything was sorted, no problem with paying either direct debit set up
30 October 2024
Reply from Hays Travel - Flint
Thank you for your lovely review, it's greatly appreciated! We're so happy you had a great booking experience with us.
Many thanks,
Hays Travel Flint
Reply from Hays Travel - Flint
Thank you for your feedback. Thank you again for booking with us. Kind Regards Emma
Excellent experience
Its a fantastic shop in flint every one in there are so nice and help you with a big smile on there face .
6 October 2024
Reply from Hays Travel - Flint
Thank you so much for your lovely review. It's always a pleasure to see you and book your holidays! We appreciate your continued support of our shop :)
Many thanks,
Hays Travel Flint
Reply from Hays Travel - Flint
Thank you for your lovely review. We're so happy you've had a great experience booking your holiday with us.
Many thanks,
Hays Travel Flint
It was a quick and easy process and the…
It was a quick and easy process and the lady who helped to sort out our holiday was helpful and not trying to push us at all and knew her job well
1 October 2024
Reply from Hays Travel - Flint
Thank you so much for your lovely review and kind words about Macey. We will pass these along to her :)
Hays Travel Flint
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.