Hays Travel - Flint Reviews 

511
TrustScore 5 out of 5

4.9

28 Church Street, CH6 5AL Flint, GB


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Rated 5 out of 5 stars

We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more

Company replied

Rated 5 out of 5 stars

Hi we had his lovely girl called Emma Perez in the flint shop she sorted a lot out for me and the wife she was really helpful

Rated 5 out of 5 stars

Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offer... See more

Company replied

Rated 5 out of 5 stars

As usual went into flint branch.n wales already knew what and where we wanted to book but the staff were brilliant gave us a great deal on my holiday including insurance sorted everything there and t... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Church Street, CH6 5AL, Flint, United Kingdom

  • 01352 761000

4.9

Excellent

TrustScore 5 out of 5

511 reviews

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4.9

All reviews

(511)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

This cruise was booked onboard

This cruise was booked onboard. But Macey sorted paperwork when we got home. Excellent.

22 May 2026
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Reply from Hays Travel - Flint

Kevin Roberts,

We're so glad to hear we could assist with your paperwork after your cruise. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and helped me get exactly what I asked for. The service from the staff in store was 5 star.

31 May 2026
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Reply from Hays Travel - Flint

leon bates,

We are so pleased to hear that our team provided you with excellent service and helped you find exactly what you needed.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

exceptional customer service received.

exceptional customer service received.
The booking process was clearly explained in a very professional manner by Rhian and Scott.

28 May 2026
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Reply from Hays Travel - Flint

MR NIGEL STEALEY,

We are so pleased to hear you received exceptional customer service from our team. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I booked a holiday here yesterday

I booked a holiday here yesterday, the staff member was friendly and patient and really helpful. Thank you

26 May 2026
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Reply from Hays Travel - Flint

Rebecca,

We are so glad we could assist you with your holiday booking. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

.happy staff happy customers

The staff are first always happy to help you fist class experiance

24 May 2026
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Reply from Hays Travel - Flint

Sheila,

We appreciate your kind words! We are glad you had a first-class experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

After a pretty miserable couple of…

After a pretty miserable couple of years, I finally decided to treat my family to a well-deserved holiday and I’m so glad I chose Hays Travel to help make it happen. From the moment I walked in, I was given honest, helpful advice that made the whole process stress-free and enjoyable.

The travel agent I dealt with was absolutely fantastic friendly, knowledgeable, and genuinely cared about finding the perfect holiday for us. Nothing felt rushed, and every question I had was answered with confidence and clarity.

Thanks to their support, I’m now counting down the days with a big smile on my face. I’ll definitely be using Hays Travel again in the future and wouldn’t hesitate to recommend them to anyone looking for a great holiday experience.

20 April 2026
Rated 5 out of 5 stars

Very helpful

Very helpful

9 April 2026
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Reply from Hays Travel - Flint

Thank you for your review. We're happy you had a lovely booking experience with us

Hays Travel Flint

Rated 5 out of 5 stars

Emma was great

Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offering us the correct cabin and stay over hotels. Emma asked them the questions we needed to ask (it will be only our 2nd cruise), to ensure we have the dream 70 birthdays cruise (both of us) we both are hoping for.

7 April 2026
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Reply from Hays Travel - Flint

Beryl Tucker,

I am so glad I could help plan your special fly-cruise for your milestone birthdays! It will truly be a fantastic memorable trip. Thank you for your review & booking in store with me.

Regards
Emma
Hays Travel Flint

Rated 5 out of 5 stars

This is the third holiday inside the…

This is the third holiday inside the last 6 months I have booked through Hayes travel in flint and have been looked after by young Masey who is a very friendly and professional young lady need I say more? Thank you again

3 April 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Michael Bibby,

We're so glad to hear you've had such positive experiences at our Flint branch. It's wonderful that you feel so well-cared for that you keep returning! Thank you for your kind words.

Regards
Hays Travel

Rated 5 out of 5 stars

Use Hayes quite regularly

Use Hayes quite regularly, always a warm welcome, friendly, helpful, nothing is too much trouble. Can always pop in with a query and do all the printing of paper work for you

8 April 2026
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Reply from Hays Travel - Flint

Patricia rush,

We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear that you consistently receive a warm welcome and helpful service from our team.

Regards
Hays Travel

Rated 5 out of 5 stars

Very approachable staff friendly and…

Very approachable staff friendly and very knowledgeable about what you are looking for always ready to help nothing is too much trouble for them would highly recommend Hayes travel in Flint

26 March 2026
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Reply from Hays Travel - Flint

Tracey,

We appreciate your kind words! We're so happy to hear that you find our Flint team approachable, friendly, and knowledgeable. It's great to know they are always ready to help.

Regards
Hays Travel

Rated 5 out of 5 stars

Another amazing holiday booked with…

Another amazing holiday booked with Ashlee Graham! Listening to what we wanted from our holiday, thank you. 😊

14 March 2026
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Reply from Hays Travel - Flint

J D Jones,

We're so happy to hear that we could assist you in booking another amazing holiday! Thank you for letting us know that we listened to your needs.

Rated 5 out of 5 stars

First class from Macie as usual

First class from Macie as usual

18 March 2026
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Sue Allmark,

We're glad you enjoyed your experience. Thank you for sharing your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars
Hays Travel - Flint logo

Reply from Hays Travel - Flint

Cora Dodd,

We appreciate your kind words regarding our helpfulness and friendly smiles; we're so glad we could provide a positive experience.

Hays Travel

Rated 5 out of 5 stars

Great service

4 March 2026
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Reply from Hays Travel - Flint

Thank you for your review. We're so glad you had a great booking experience with us

Hays Travel Flint

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