We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more
Company replied
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We have always headed over to hays travel for booking our holidays, there is no better feeling than actually going into store and speaking to somebody in person. Over the past year Ashleigh Graham ba... See more
Company replied
Hi we had his lovely girl called Emma Perez in the flint shop she sorted a lot out for me and the wife she was really helpful
Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offer... See more
Company replied
As usual went into flint branch.n wales already knew what and where we wanted to book but the staff were brilliant gave us a great deal on my holiday including insurance sorted everything there and t... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
28 Church Street, CH6 5AL, Flint, United Kingdom
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Reply from Hays Travel - Flint
This cruise was booked onboard. But Macey sorted paperwork when we got home. Excellent.

Reply from Hays Travel - Flint
The staff were extremely helpful and helped me get exactly what I asked for. The service from the staff in store was 5 star.

Reply from Hays Travel - Flint
exceptional customer service received.
The booking process was clearly explained in a very professional manner by Rhian and Scott.

Reply from Hays Travel - Flint
I booked a holiday here yesterday, the staff member was friendly and patient and really helpful. Thank you

Reply from Hays Travel - Flint
The staff are first always happy to help you fist class experiance

Reply from Hays Travel - Flint
Staff very helpful,we have booked a few holidays with Hays and have been pleased thank you.

Reply from Hays Travel - Flint
Scot has been most helpful in finalising our holiday requirements

Reply from Hays Travel - Flint

Reply from Hays Travel - Flint
After a pretty miserable couple of years, I finally decided to treat my family to a well-deserved holiday and I’m so glad I chose Hays Travel to help make it happen. From the moment I walked in, I was given honest, helpful advice that made the whole process stress-free and enjoyable.
The travel agent I dealt with was absolutely fantastic friendly, knowledgeable, and genuinely cared about finding the perfect holiday for us. Nothing felt rushed, and every question I had was answered with confidence and clarity.
Thanks to their support, I’m now counting down the days with a big smile on my face. I’ll definitely be using Hays Travel again in the future and wouldn’t hesitate to recommend them to anyone looking for a great holiday experience.
Emma was great, she helped pull together all the elements of our special fly-cruise Asia-Australia for 2028. She was patient and knowledgeable about the 3rd party company, she ensured they were offering us the correct cabin and stay over hotels. Emma asked them the questions we needed to ask (it will be only our 2nd cruise), to ensure we have the dream 70 birthdays cruise (both of us) we both are hoping for.

Reply from Hays Travel - Flint
This is the third holiday inside the last 6 months I have booked through Hayes travel in flint and have been looked after by young Masey who is a very friendly and professional young lady need I say more? Thank you again

Reply from Hays Travel - Flint
Use Hayes quite regularly, always a warm welcome, friendly, helpful, nothing is too much trouble. Can always pop in with a query and do all the printing of paper work for you

Reply from Hays Travel - Flint
Very approachable staff friendly and very knowledgeable about what you are looking for always ready to help nothing is too much trouble for them would highly recommend Hayes travel in Flint

Reply from Hays Travel - Flint
Another amazing holiday booked with Ashlee Graham! Listening to what we wanted from our holiday, thank you. 😊

Reply from Hays Travel - Flint

Reply from Hays Travel - Flint
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