We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... See more
Company replied
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The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... See more
Company replied
Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
Company replied
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
757 reviews
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I found your employee very helpful and…
I found your employee very helpful and nothing was too much trouble. Her knowledge and experience gave me confidence to book with her.
6 August 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Pleasant staff
Pleasant staff
Very welcoming , Extremely helpful
Nothing seemed too much for the member who helped me -
14 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review :)
The staff is very good
The staff is very good , and have a lot of patience to listen to customers requests too
6 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review :)
Friendly and efficient staff made for a…
Friendly and efficient staff made for a very pleasant experience, which I hope we will repeat when we are ready to book another holiday.
13 August 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave your lovely review :)
Reply from Hays Travel - Forestside
Thanks for your lovely review :)
Rebecca was extremely helpful
Rebecca was extremely helpful, pleasant & patient & also very professional & knowledgeable. This is the first time I have used Hays Travel & I would definitely go back.
7 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Very helpful staff
31 July 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Lauren was efficient
Lauren was efficient, friendly and professional. Excellent service.
1 August 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :) Regards,
Lauren
Hays Forestside Belfast
Jake spent well over an hour trying to find a location suitable for my kids (12 & 14) and me, keeping within budget and all at rather short notice. He succeeded against the backdrop of holidays selling out rapidly, even whilst we were viewing them.
30 July 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Jenna was lovely to deal with
24 July 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Helpful booking
The girl listened to what we wanted. She was very understanding as to what help was needed for my husband at the airport/boarding the plane and even got us the seats we were hoping for! We have been using Hays Travel for a long time now and have always been treated with courtesy
24 July 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
Straight forward booking process
Straight forward booking process It helped that I knew what I wanted. The holiday was booked in a matter of minutes. Great service from Catherine in Forestside office who took care of me well.
23 July 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Great service and options from Hays at Forestside
Great service and attention from Rebecca. She tried lots of options for us to get the most suitable
22 July 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Lovely friendly staff
Lovely friendly staff. Answered all questions we had. Explained everything extremely well. Very helpful .Will definitely use this place again 😊
22 July 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
A really professional service
A really professional, knowledgeable and pleasant agent helped me book exactly the right holiday. I was extremely impressed with the customer service I received.
22 July 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
As always Cathy was very helpful and…
As always Cathy was very helpful and knowledgeable. Talked us through our options and then made the booking easy
19 July 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Holiday plans
Professional, helpful staff.
Listening to exactly what I wanted and found my ideal holiday for myself and my daughter.
Accommodation, flights and transfers sorted.
17 July 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
Natalie was very helpful
15 July 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave this review :)
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