Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
755 reviews
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Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Professional courteous helpful…
Professional courteous helpful attentive empathetic clearly focused on producing the very best holiday package - 360 degree approach - so good second holiday booked!
10 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
From uncertainty to positivity.
Everything was explained and lots of options were given. The holiday was taken into consideration for the ages of the travellers. I did not feel that I had to book immediately and there was no pressure on the sale decision. I would book again with Hays in Forest Side and would also recommend this outlet.
3 September 2025
Reply from Hays Travel - Forestside
Thank you so much for your lovely review, and taking the time to reply. We're delighted to hear you intend to book with us in the future, we look forward to seeing you again :)
Amazing I was sitting in Italy and one…
Amazing I was sitting in Italy and one phone call and it was booked.
29 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Staff so friendly and very obliging
Staff so friendly and very obliging. Know their job extremely well.
7 September 2025
Reply from Hays Travel - Forestside
Thank you once again for your lovely feedback :)
Jake was super helpful and nothing was…
Jake was super helpful and nothing was too much trouble to ensure we got the trip that suited us.
4 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Staff are always pful and…
Staff are always very helpful and friendly. It is my go to place for booking a holiday.
26 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
When we went to see about a hoilday we…
When we went to see about a hoilday we seen Kelly she was very pleasant and helpful Kelly got us sorted with a hoilday and told us if we we anything just ring are go back up and see her
26 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Reply from Hays Travel - Forestside
Thank you for this review! :)
Kelly is an absolute legend
Kelly is an absolute legend, goes the extra mile and very knowledgeable.
30 August 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review! :)
Rebecca was really friendly and very…
Rebecca was really friendly and very helpful in dealing with us. She got us exactly what we asked for.
28 August 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
The staff are always very patient and…
The staff are always very patient and helpful when I call in for advice and costs for my trips. I like that they can give their opinions and tailor travel to suit my needs. Even if it takes a bit longer, they always try and get the best options suitable for me.
20 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Girls were very helpful
Girls were very helpful. Took time to find out what we wanted from a holiday, then found a few different options
19 August 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to give us your feedback :)
Excellent staff
Holiday well advertised. Details actually as advertised - cheaper than advertised due to senior discount!
Staff helpful, friendly & professional.
Followed up with further info & phone calls . Excellent service!
20 August 2025
Reply from Hays Travel - Forestside
Thanks for your lovely review :)
Very friendly and helpful staff
19 August 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
All my questions were answered and was…
All my questions were answered and was given 1st class assistance as always.
19 August 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
As always a professional experience
As always a professional experience. The store is desperately in need of a makeover.
Hays recommend Allianz holiday cover which we purchased in the past and due to an appalling experience always decline this offer.
16 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review, we have taken your comments onboard! :)
The Hays Travel staff
The Hays Travel staff, especially Kelli, made our booking experience a pleasure from start to finish.
15 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
I found your employee very helpful and…
I found your employee very helpful and nothing was too much trouble. Her knowledge and experience gave me confidence to book with her.
6 August 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Pleasant staff
Pleasant staff
Very welcoming , Extremely helpful
Nothing seemed too much for the member who helped me -
14 August 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review :)
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