Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
755 reviews
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Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Aleisha was extremely helpful in…
Aleisha was extremely helpful in getting our break away organized. Thank you Aleisha.
26 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Rebecca was very helpful to the cruise…
Rebecca was very helpful to the cruise we wanted to experience. She had us sorted out with what we wanted and we were had to book a cruise for next May 2026
26 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Couldn't be better
We went in with a rough idea of what we wanted to do as we had no idea where to start on booking a holiday to Japan. Kelly was very helpful and worked with us on our wants and needs and managed to stick within our budget as well - couldn't fault the service we receieved from Kelly and her collagues
25 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
The member of staff was helpful
The member of staff was helpful, knowledgeable, friendly but was hampered by a system that was very slow, I think there had been IT glitches for a few days so will put it down to that.
23 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
The agent was extremely helpful
The agent was extremely helpful, pleasant and knowledgeable. The staff in this branch are a credit to the company.
22 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Excellent Service Hays Forestside
Great experience at Hays Travel in Forestside . Went to book a cruise. Jake was incredibly helpful, finding exactly what we wanted very quickly, and with options.
Payment options were made clear and all the details were printed and emailed.
Excellent and efficient service from Jake.
22 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Friendly, efficient service and staff 👍
Person I spoke to was very friendly, took considerable amount of time to get me the holiday I wanted (as I had no idea where I was going) and explained to me exactly what I was getting, then printed out information for everything 😀what a fantastic staff member 🙂 many thanks indeed 💐👋👍 wouldn't think twice about booking another short break with Hayes travel 🙂
24 September 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave us such lovely feedback :)
Reply from Hays Travel - Forestside
Thank you for your lovely Review :)
Very helpful and methodical.
A very helpful, professional yet friendly and personable approach by Elishia. An extremely thorough and methodical, yet patient manner, and a straightforward jargon free method of explaining things. Absolutely faultless and we would definitely be happy to have future dealings.
4 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review, glad you had a pleasant experience :)
Booked my holiday by phone and it was…
Booked my holiday by phone and it was arranged easily and effectively
1 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Lovely, easy experience.
The two ladies we dealt with were both friendly and very professional.
16 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Fabulous service
Fabulous stress free service. Very experienced staff who are extremely helpful and friendly. ( Natalie.)
Even managed to get me a better deal than booking direct online.
Will definitely be back.
Thank you.
Tanya
1 October 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Jenna was very helpful in helping us to…
Jenna was very helpful in helping us to choose a holiday. Nothing was any bother. She organised everything, even our insurance.
28 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Natalie was very friendly and…
Natalie was very friendly and professional and was able to help regarding locations and prices to allow us to decide on a holiday to celebrate our anniversary - thank you !
27 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Jake was patient and was very helpful…
Jake was patient and was very helpful in meeting our holiday requests.
However when booking flight seats with jet2 we were unable to book seats together as flight appeared full and we were travelling with our daughter who has special needs.
This wasn't the case and changed at Belfast airport
Menorca airport wanted to charge us to change seats already paid for . Flight steward was able to sort out seating arrangements so she was sitting beside us.
I know this was not Jakes issue but rather a jet 2 one
4 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
As usual Natalie was great
As usual Natalie was great. Her patience and helpfulness is always wonderful
17 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Above and beyond as usual.
21 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank You for your lovely feedback :)
Easy process to book our holiday
Booked a Rorys Travel group holiday through Hays. Whole process was very easy.
7 September 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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