The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... See more
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See what reviewers are saying
Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... See more
Company replied
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Love hays travel..always use it. saw Amy today in the galashiels branch and she made the holiday booking extremely easy. Very efficient and other team members always on hand to help.very friendly atm... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1k reviews
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Galashiels branch
The staff are very helpful and knowledgeable nothing was too much trouble a joy to book with company Hayley sorted us out last year and this time know Connor took my booking over as Hayley off found us a perfect holiday. Thankyou.
22 July 2026
Reply from Hays Travel - Galashiels
Hi Brian,
Thank you very much for your kind review and thank you for booking with us. I will pass along your comments to Hayley and Connor on their return.
- Kiara, Assistant Manager
We have booked several holidays through…
We have booked several holidays through Hayes travel in Galashiels, and the service is always first class.
Booked a three week holiday to China & Japan next year and Carmen was very patient and helpful organize the booking.
5 stars all day long.
Daniel Logan
22 July 2026
Reply from Hays Travel - Galashiels
Hi Daniel,
Thank you very much for your kind review and thank you for continuing to book with us. Wow this trip sounds very exciting! I will pass along your comments to Carmen on her return.
- Kiara, Assistant Manager
Carmen sorted everything out for us
Carmen sorted everything out for us, very thorough and patient
21 July 2026
Reply from Hays Travel - Galashiels
Hi Sheila,
Thank you very much for your kind review and thank you for booking with us. I will pass along your comments to Carmen on her return.
- Kiara, Assistant Manager
Knowledgeable and Friendly
Staff are friendly, professional, knowledgeable of the travel industry and always search for the best deal possible on the info we give them.
We normally deal with Kira or Sara at the Galashiels branch who I would say are excellent
10 July 2026
Reply from Hays Travel - Galashiels
Thank you very much for the lovely review! Always my pleasure to help get you booked up :)
- Kiara
Hayley was great talked through process…
Hayley was great talked through process and booking to cape verde. Visas and money card explained. Very helpful and bubbly personality
17 July 2026
Reply from Hays Travel - Galashiels
Thank you for the kind review. It was pleasure getting your holiday booked for you.
Hayley - Travel Advisor
Been going over to the Galashiels shop…
Been going over to the Galashiels shop for a long time would recommend it to everyone especially when we speak to Sarah she is excellent and takes her time over everything
8 July 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review and for booking with us again. Amy - Branch manager
Brilliant could not do enough for us…
Brilliant could not do enough for us top class 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
1 July 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review and for booking with us. Amy - Branch Manager
Connor was very helpful looking at a…
Connor was very helpful looking at a number of alternative solutions and dealt with enquiries promptly and courteously
14 July 2026
Reply from Hays Travel - Galashiels
Hi Frank, thank you for your kind review, it is very much appreciated and thanks again for booking with us. - Connor :)
Great personal service from the…
Great personal service from the staff.Alwsys very helpful and charming
2 July 2026
Reply from Hays Travel - Galashiels
Thank you very much for your kind review and thank you for booking with us again. I will pass along your comments to Sarah on her return.
- Kiara, Assistant Manager
Used Hays for many years all the staff…
Used Hays for many years all the staff are very helpful and provide excellent customer service
2 July 2026
Reply from Hays Travel - Galashiels
Hi Gary,
Thank you for your kind review and for continuing to book with us. I will pass along your comments to Hayley :)
- Kiara, Assistant Manager
Brilliant
Kiara was so patient while I looked at so many different holidays and had so many requests.
When I finally made my decision she booked our holiday very efficiently over the phone.
7 July 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review! We are so pleased to hear that our team was patient and efficient in helping you find and book your perfect holiday.
I will pass your lovely words over to Kiara on her return
Sarah Travel Consultsnt
We were very happy with the service we…
We were very happy with the service we received on booking our holiday, after giving instructions on where we wanted to go, it was a challenge but Sarah managed to make it happen thank you
7 July 2026
Reply from Hays Travel - Galashiels
Doreen,
Thank you for your wonderful 5-star review! So pleased I was able to make your holiday booking happen, even with a challenge. :-) I hope you have a fantastic trip!
Sarah Travel Consultant
A lovely assistant Sarah
A lovely assistant Sarah, who was pleasant, knowledgeable and helpful.
6 July 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review. It was a pleasure to book your River Cruise for you. Something wonderful to look forward to :-)
Sarah Travel Consultant
Pleasant staff who make booking a…
Pleasant staff who make booking a holiday a pleasure 🙏
7 July 2026
Reply from Hays Travel - Galashiels
Thank you as always for your kind review and for continuing to book with us :) - Kiara
Always a great experience
Always a great experience. Carmen is so calm and easy to deal with
3 July 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review for Carmen. I will be sure to pass on your comments. Amy - Branch Manager
Very helpful and very pleasant and…
Very helpful and very pleasant and joyful experience Amy did everything for us and we would like to thank her for her help
2 July 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. It was lovely to meet you both. Thank you for booking with us again. Amy - Branch Manager
Very knowledgeable and helpful staff
The staff at Hays Travel are all very knowledgeable and helpful. We were able to get our holiday booked with ease thanks to Sarah. Have used Hays Travel many times to book holidays and have never been disappointed with their service. Thank you.
1 July 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and for your lovely review for Sarah. I will be sure to pass your comments on. Amy - Branch Manager :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Everything was excellent Sarah was very…
Everything was excellent Sarah was very helpful.Good to do business with you. Thanks.
1 July 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and thank you for your kind review for Sarah. Amy - Branch Manager
…First class service
Had a good experience booking my next holiday with Hailey. Nothing was any problem to her. Great ambassador for Hays. Got the holiday we wanted for the price we wanted. Keep up the good work
30 June 2026
Reply from Hays Travel - Galashiels
Thanks so much for the kind review Karin, Made my day! It was a pleasure to get you booked.
Hayley
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