I have 2 completely different things to say, both very positive! We went in with my Nan to look at crusies. Now Danielle and the rest of the staff in Hays Travel Garforth deal with my Nan frequently,... See more
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Won't go anywhere else. The Staff and imperticular Natasha very very friendly and most helpful. Its a pleasure dealing with them all. Keep up the good work Hays of Garforth.
Company replied
Natasha has got to know us over the years we have been using Hays and she always provides us with good personal service
We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
4.9
Excellent
557 reviews
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Natasha has got to know us over the…
Natasha has got to know us over the years we have been using Hays and she always provides us with good personal service
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Won't go anywhere else.
Won't go anywhere else.
The Staff and imperticular Natasha very very friendly and most helpful.
Its a pleasure dealing with them all.
Keep up the good work Hays of Garforth.
9 August 2026
Reply from Hays Travel - Garforth
Thank you so much for your lovely review.
I'm truly grateful for your kind words and delighted to hear that you enjoyed your experience with us. It was a pleasure helping you, and I'm so pleased that you found both me and the team friendly and helpful.
Your continued support means a great deal to us, and feedback like yours makes our day. Thank you for taking the time to share your experience. We look forward to helping you plan many more wonderful holidays in the future!
Warm regards,
Natasha
Yet another holiday booked can’t thank…
Yet another holiday booked can’t thank you enough, if anyone’s looking to book then call into the garforth branch , A very friendly, helpful place to book ,all staff 101% yet again until the next booking hahaha
9 August 2026
Reply from Hays Travel - Garforth
Hi,
Thank you so much for your lovely review and for choosing us once again for your holiday booking!
It was an absolute pleasure to help you both plan another trip, and your kind words about the team at our Garforth branch really mean a lot. We're delighted to hear that you always find us friendly and helpful, as that's exactly the experience we strive to provide.
Thank you for your continued loyalty and support. We can't wait to help you with your next adventures.
Have a fantastic holiday, and I look forward to seeing you again soon.
Thanks
Natasha
Staff always fantastic
Staff always fantastic. Friendly knowledgable. Charming.
They are super efficient.
We always use them in garforth store
8 August 2026
Reply from Hays Travel - Garforth
Thank you for a lovely response, always a pleasure to help you guys:) Thanks, Rhianna
First class travel agents very knowledgeable about All aspects of Travel.
Friendly knowledgeable and efficient staff .Cannot fault them.
4 February 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback. It was a pleasure assisting you with your travel plans, and I'm delighted to hear that you found my service knowledgeable, friendly and efficient. Your kind comments mean a lot and are greatly appreciated. I look forward to helping you with your next adventure! Thanks Natasha
very helpful
28 July 2026
Reply from Hays Travel - Garforth
Thank you, i was happy to help you book your wonderful holiday. I'm sure you will have a lovely time. Thanks Rhianna
Reply from Hays Travel - Garforth
Thank you for your lovely review Adele, Always a pleasure to assist you with your lovely cruise booking. Kind Regards Natasha
great experience definitely recommend
I have 2 completely different things to say, both very positive! We went in with my Nan to look at crusies. Now Danielle and the rest of the staff in Hays Travel Garforth deal with my Nan frequently, she in there all the time, booking holidays and bringing them cake! The usual. So we did end up booking a cruise holiday and Danielle talked us through our options and gave a range of options before finally deciding, didn't feel rushed, she let us watch a YouTube clip of the room so we knew what it was, explained everything and booked in follow up calls too. The flip side is I'm so glad I was able visit and talk to them in person to see the care that the staff have towards the customers. I know they care for my nan as a regular frequent customer and as a person too. Great experience. Definitely recommend!
28 July 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, we love the cake! Always a pleasure to help our customers! Thank you again, Danielle
Natasha spent time with us and…explained everything
Natasha spent time with us and explained everything about the cruise as we haven't been before. Alot was answered from dress wear to food and coach travel to and from the ship.
23 July 2026
Reply from Hays Travel - Garforth
Hi Karen,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to explain everything about your cruise and answer all your questions. We hope you have a fantastic trip!
Kind Regards
Danielle was really helpfull and…
Danielle was really helpfull and friendly and did her best.
28 July 2026
Reply from Hays Travel - Garforth
It was great to see you again, thank you for booking your holiday through our store : - )
Very friendly took her time to find us…
Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
25 July 2026
Reply from Hays Travel - Garforth
Its always a pleasure with you two, thank you for always trusting me with your holidays : - ) Danielle
Reply from Hays Travel - Garforth
Thank you, its lovely we are now able to arrange your special holidays as well as your currency : -) Rhianna
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was a pleasure meeting you and booking your holiday! Thanks, Rhianna
Thank you
I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so helpful, kind and gave me loads of information on my issue. She didn’t have to help me but she did and I can’t thank her enough. Thank you!! 😊
23 July 2026
Unprompted review
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, always happy to help when needed! Thanks, Natasha
This was a group booking for 12 people…
This was a group booking for 12 people with specific requests. Natasha at the Garforth branch was fantastic. She was so patient and had excellent customer service skills.
22 July 2026
Reply from Hays Travel - Garforth
Thank you so much for your kind feedback.
It was my pleasure to assist you with your booking, and it was lovely to meet you all yesterday. I'm delighted to hear that you were happy with the service I provided.
Your comments are greatly appreciated, and I’m pleased that my patience and customer service helped make the booking process as smooth as possible. We look forward to welcoming your group and hope you have a wonderful experience.
Kind regards,
Natasha
Fantastic service as always
19 July 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, always a pleasure! Thanks, Danielle
excellent customer service
Natasha was very helpful in explaining what cabins were available and was able to find the best value for our preferences.
8 July 2026
Reply from Hays Travel - Garforth
Thank you for your wonderful feedback! We are so pleased I was able to help you find the perfect cabin at the best value.
Kind Regards, Natasha
Wonderful helpful and knowledgeable
Wonderful helpful and knowledgeable
Daniel and Jason were lovely in the Garforth store
12 July 2026
Reply from Hays Travel - Garforth
Thank you for your wonderful review! We are so pleased to hear that you found us lovely, helpful, and knowledgeable. We appreciate your kind words.
Kind Regards, Danielle
Great service very experienced staff…
Great service very experienced staff and so helpful
12 July 2026
Reply from Hays Travel - Garforth
Thank you so much for your wonderful review! We are delighted to hear that you found our staff to be experienced and helpful. Your kind words are truly appreciated by the whole team.
Kind Regards, Danielle
Reply from Hays Travel - Garforth
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team brilliant and the booking process easy.
Kind Regards, Danielle
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