Me and my husband talked to Emma at the Garforth branch and she was amazing finding us the best prices and the best customer service I have ever experienced. She was genuinely excited for us and helpe... See more
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The staff at Garforth branch are always very helpful, friendly and go above and beyond to help find the perfect holiday.
Have used this branch several times. Friendly helpful staff (natasha) who keep us informed as well as sorting out all our paperwork and boarding passes and our currency . Its our go to travel agents... See more
Company replied
The staff where so lovely & extremely helpful. Finding an amazing deal. Helping download & talk us through the apps for both the holiday & Disney. They could answer all questions & looked into differe... See more
Company replied
Company details
- #22 of 203 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #5 of 34 best companies in Cultural tours provider
- #3 of 34 best companies in Currency exchange service
- #9 of 99 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
4.9
Excellent
510 reviews
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The staff at Garforth branch are always…
The staff at Garforth branch are always very helpful, friendly and go above and beyond to help find the perfect holiday.
17 May 2026
The best booking experience ever
Me and my husband talked to Emma at the Garforth branch and she was amazing finding us the best prices and the best customer service I have ever experienced. She was genuinely excited for us and helped us to book our holiday to Iceland. She made the whole process stress free and enjoyable. Thank you so much.
10 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everyone in store is really helpful and…
Everyone in store is really helpful and knowledgeable and all go the extra mile ,excellent customer service
8 May 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, always a pleasure. Hope you have a lovely time! Thanks- Natasha
Reply from Hays Travel - Garforth
Hi Duane
Thank you for your lovely feedback; it means a lot. I really do appreciate you coming back to me for all your wonderful holidays, putting your trust in me means a lot. Thanks Natasha
Kind Regards
Hays Travel Hastings
The staff were knowledgeable and…
The staff were knowledgeable and friendly. They took care of many aspects of our holiday and advised us on some things to make it easier. We're disappointed that the hotel pool was shut for the whole period we were there and was due to be shut another 17 days after. We were never advised of this. To be fair we went to Rome and would have only used it twice but we still have liked to have known. Otherwise would have marked them and jet 2 5. Great holiday otherwise.
22 April 2026
Unprompted review
Reply from Hays Travel - Garforth
Thank you for your kind feedback – we're really pleased to hear that you found our team knowledgeable and friendly, and that we were able to support you during your holiday.
We’re very sorry for the disappointment regarding the hotel pool closure. Unfortunately, we were not made aware of this information by the supplier at the time of booking, but we completely understand how important it is to have all facilities available or at least to be informed in advance. Please be assured that we will pass your feedback on to the supplier to help prevent this happening in the future.
We’re glad to hear you still had a great holiday overall and truly appreciate your understanding. We hope to assist you again with another trip soon. Kind Regards Natasha
Always have a positive experience with…
Always have a positive experience with the staff at my Garforth branch
1 May 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, It's always a pleasure to help you book your next Holiday Sandra. Thank You for your booking. Thanks Natasha
The staff were really friendly &…
The staff were really friendly & helpful with my booking.
6 May 2026
Reply from Hays Travel - Garforth
I appreciate your kind words! We are so happy to hear that I provided a friendly and helpful during your booking
We had several holidays to complete and…
We had several holidays to complete and a new booking .
Everything was dealt with in a friendly atmosphere and professionally.
It took quite a while but Maddy was very patient
6 May 2026
Reply from Hays Travel - Garforth
I appreciate you sharing your experience. We're happy to hear that everything was dealt with professionally and that our team members were patient while completing your bookings.
Very helpful
29 April 2026
Reply from Hays Travel - Garforth
Thank you very much George. It was a pleasure to help you. :)
Very helpfull and knowledgeable staff
Very helpfull and knowledgeable staff. Very polite and nothing was too much.
23 April 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, it's always a pleasure to assist you with your lovely holidays. Thanks Danielle
Another example of great customer service!…
Thanks for booking our Egypt trip Danielle! As usual, customer service was excellent!
18 April 2026
Reply from Hays Travel - Garforth
I am happy to hear that you received excellent customer service while booking your Egypt trip. Thank you for your kind review!
Trip to poland
Had expert advise about our trip from a staff member who had recently been. A well friendly staff team, nothing seemed like too much trouble. A relaxed enjoyable atmosphere.
15 April 2026
Reply from Hays Travel - Garforth
We appreciate you sharing your experience! We're happy to hear that our team's expertise and friendly service made your trip planning enjoyable and relaxed :) thank you :)
As always we were very happy with the…
As always we were very happy with the service,will definitely come back and book more holidays with you, Thank you 😊
14 April 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, always a pleasure to help you guys. Thanks, Danielle
Professional and understanding people…
Professional and understanding people who have tried to match our exact needs, thanks.
Rhianna, Maddie and Danielle have been great throughout the visits and bookings we have made.
They were listening, flexible and proactive in how they responded.
12 April 2026
Reply from Hays Travel - Garforth
Thank you, for your lovely response. Was a pleasure to help you guys get your trips booked! Thanks, Rhianna, Maddie and Danielle:)
Emma is fabulous
Emma is fabulous. Me and zara my daughter felt like our holiday had started a month earlier than expected. She and her shadow were awesome and everything was explained to us. All so easy ❤️
10 April 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, was a pleasure to help you guys:) Thanks, Emma
Reply from Hays Travel - Garforth
Thank you very much for your kind review. It was lovely to see you again and to help arrange another wonderful holiday for you. I’m sure you’re all going to have a fantastic time.
Kind regards,
Natasha
Very good advice & service
Very good advice & service. Staff very helpful in helping you find what you're looking for & sorting everything out. Thanks Hays Travel Garforth. Highly recommend & will definitely be using again.
31 March 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, always a pleasure. Thanks, Danielle
Visionary Leaders
The staff at your Garforth branch work really hard and try very hard to get you a magical holiday that is just suitable for you and your needs.
They are very warm friendly and make you feel like part of their team.
22 March 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, always a pleasure. Thanks again, Danielle
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, it was my pleasure to assist you. I hope you have a FAB time. Thanks Natasha
Reply from Hays Travel - Garforth
We're glad you enjoyed your experience with us. Thank you for your positive feedback regarding our service; we appreciate it. Thank you - Hays Garforth :)
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