I have 2 completely different things to say, both very positive! We went in with my Nan to look at crusies. Now Danielle and the rest of the staff in Hays Travel Garforth deal with my Nan frequently,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic help staff very helpfull and finds you exactly what you want , highly recommend, Thanks again for another holiday , Use them every year
Company replied
We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
4.9
Excellent
550 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and excellent service.
Friendly and excellent service.
Known Danielle for many years and her team are very friendly and helpful.
14 June 2026
Reply from Hays Travel - Garforth
Thank you for your feedback, always a pleasure. Thanks, Danielle
Christmas cruise
Danielle was fabulous, this is my first cruise and she made things so easy.
19 June 2026
Reply from Hays Travel - Garforth
Thank you for your feedback, was happy to help you. Thanks, Danielle
Great experience
Great experience. Couldn’t fault the attentive service and knowledgeable advice we were given in the Garforth branch today. We had done some online research in advance, but nothing will ever beat talking to an agent who has first hand experience of a destination and feedback from other happy clients.
15 June 2026
Reply from Hays Travel - Garforth
Thank you for your response, a pleasure as always:) Thanks, Natasha
Whenever we go into the travel agents…
Whenever we go into the travel agents they are all very helpful and friendly nothing is to much trouble lovely staff 😊
16 June 2026
Reply from Hays Travel - Garforth
Thank you so much for your lovely response, happy to help you guys again! Thanks again, Rhianna
What can I say
What can I say . But thanks for the great deals you all give . Very helpful staff friendly . Allways use hays travel of garforth
13 June 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, a pleasure as always to help you guys! Thanks, Rhianna
Reply from Hays Travel - Garforth
Thank you for your lovely review, we appreciate your continued support booking with us. Thanks Rhianna
Rhianna was very helpful and obtained…
Rhianna was very helpful and obtained all the information I requested to make a trouble free booking
10 June 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, was a pleasure to book your holiday:) Thank you, Rhianna
Natasha at Garforth was fantastic
Natasha at Garforth was fantastic. Very knowledgeable, asked answers to questions I hadn't even thought of!
Great service with a smile. I will definately be back to book with her and Hays again. Thanks
10 June 2026
Reply from Hays Travel - Garforth
Thank you for your fantastic feedback! I am so pleased to hear that you received fab service from me - it's something I always try to do. I hope you have a lovely time! Thanks, Natasha
Natasha and Rihanna couldn't have been…
Natasha and Rihanna couldn't have been more helpful.
Holiday booked assisted travel sorted and and seats sorted.
Will use them again
Thank you both
9 June 2026
Reply from Hays Travel - Garforth
Hi Paul,
Thank you for your lovely review, It was our pleasure to assist you with your holiday plans. I hope you have a fab time. Thanks Natasha
As usual we were made to feel very…
As usual we were made to feel very welcome and the gentleman from Newmarket Travel was very enthusiastic and fun.
Thanks again to Danielle and Natasha for all your help.
5 June 2026
Reply from Hays Travel - Garforth
Thank you so much for your kind feedback – it really means a lot.
I’m so pleased to hear you felt welcomed as always, and that you enjoyed meeting the Newmarket Travel representative. He certainly brought a great energy to the event!
It was an absolute pleasure helping you, and I’ll make sure Danielle sees your lovely message too. We’re always here if you need anything at all.
Warm regards,
Natasha
Thanks to Rhianna for booking our China…
Thanks to Rhianna for booking our China trip!
Always a good experience visiting Hays at Garforth.
7 June 2026
Reply from Hays Travel - Garforth
Thank you for your feedback Christine, a pleasure as always! Thanks, Rhianna
Excellent agents who were polite and…
Excellent agents who were polite and very knowledgeable, gave us great advice and made the booking very easy
4 June 2026
Reply from Hays Travel - Garforth
Thank you for your wonderful feedback! I was happy to assist with your holiday requirements and so happy we got you sorted once again. I am sure you will all have a fab time. Thanks Natasha
Always happy to book our holidays with…
Always happy to book our holidays with you, very helpful and happy staff 😊 Thank you
2 June 2026
Reply from Hays Travel - Garforth
Caroline,
We are so happy you always choose us for your holidays! Thank you for your kind words.
Kind Regards
Danielle
Very good service
31 May 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, it was a pleasure to book you, I'm sure you will have a wonderful time :)
Another great holiday booked.
As always Natasha ensured we got all the information needed so we could book the holiday so suit us.
She is very professional, knowledgeable and friendly so it’s always a good experience for us.
We would not go anywhere else to book our holidays.
Thank you for all your help Natasha.
21 May 2026
Reply from Hays Travel - Garforth
Thank you so much for your kind words — it really means a lot! I’m so pleased I could help you find another great holiday and make the process as smooth as possible for you.
It’s always a pleasure assisting you, and I truly appreciate your continued trust and loyalty. Knowing you had a positive experience and feel confident booking with me is the best feedback I could ask for.
Thank you again,
Natasha 😊
Great Experience
Natasha was very helpful & knowledgeable which made the process quick & easy.
Would highly recommend
19 May 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, it was my pleasure to assist you with your booking. I'm sure you will have a FAB time. Thanks Natasha
The staff at Garforth branch are always…
The staff at Garforth branch are always very helpful, friendly and go above and beyond to help find the perfect holiday.
17 May 2026
Reply from Hays Travel - Garforth
Thank you for your amazing response, was a pleasure as always:) Thanks- Danielle
The best booking experience ever
Me and my husband talked to Emma at the Garforth branch and she was amazing finding us the best prices and the best customer service I have ever experienced. She was genuinely excited for us and helped us to book our holiday to Iceland. She made the whole process stress free and enjoyable. Thank you so much.
10 May 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response was a pleasure to help you guys! Thanks- Emma
Everyone in store is really helpful and…
Everyone in store is really helpful and knowledgeable and all go the extra mile ,excellent customer service
8 May 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, always a pleasure. Hope you have a lovely time! Thanks- Natasha
Reply from Hays Travel - Garforth
Hi Duane
Thank you for your lovely feedback; it means a lot. I really do appreciate you coming back to me for all your wonderful holidays, putting your trust in me means a lot. Thanks Natasha
Kind Regards
Hays Travel Hastings
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.