Hays Travel - Glasgow Reviews 

We put our trust in Hays travel as we were looking for something special for our 25th wedding anniversary, we were very specific about what we were looking for to celebrate the occasion.
We settled on the "Dreams Dorada"Lanzarote, a so called 5 star hotel with a price tag to match, what we received was more a nightmare than a dream.
Our agent Karen sold the hotel and resort beautifully as a perfect location but the reality was she sold us down the river.
They sell you a dream which either they have never vistited,or if they have
choose to embellish to get the sale.
The reality is we were ripped off, and neither Hays or Jet2 were interested in resolving the issue, a few kindly worded emails and lip service on the phone was the extent of their efforts.
Even after presenting all the evidence we were dismissed by Jet2.

l hope you sleep well at night, as l dont after being conned out of a substantial sum of money.
I would never use this company again and l would suggest other not to either.

Edit, In response to feed back.
- This is no longer under investigation, jet2 have reached their " final position".
By your response it would appear jet2 have no interest in keeping you in the loop either.
More reviews and photos to follow on trip advisor

Edit -Hays travel, it would appear you have now concluded your investigation and passed back to jet2, we all know where that is going to go.
To anyone thinking of using Hays please take this as a cautionary tale of wen things go badly wrong an no one will take accountability.
Disgrace of a company

Sophie at the Gordon St branch was immediately friendly and helpful and figured out our needs incredibly quickly. Infinitely preferable to spending days online trying to corral all the moving parts ourselves. As always, great flexible service, good advice and invaluable insight.

I was made very welcome & helped to book the holiday by a nice holiday rep in store
She booked the holiday very quickly & efficiently

Details were emailed over to me within a few hours of visiting the branch with my enquiry.

Cause the team they are working there they are so kind and helpful.

Sophie is amazing she went above and beyond on my holiday to get me the best deal

Excellent customer service

I thought karen at hays travel was very helpfull and got my booking sorted very quick

The staff are so helfull.

Staff where very helpful nothing was a problem, lovely experience,

Sophie was polite from beginning to end of my call to make booking. Lovely to chat with and had no issues making my booking. Followed up the following day to make a change and the staff were happy to help. Booked with Hays before and had no issues.

It was friendly informative conversation that was made really easy

From the minute I walked into Hays Travel I was made feel welcome. Ricky who was helping find my ideal holiday was extremely helpful, taking time to ask for my preferences. Giving me options with a full run down of what was on offer. Absolute best customer service.

Easy to deal with and very helpful

Expert friendly and very efficient service

The rep was both experienced and professional and knows his job very well and is polite and professional to customers.

Excellent customer service from Sianna , found us the best deal and gave good information about resort and hotel.

Professional

The young girl Sarah was so helpful and very pleasant we booked our holiday and came away very satisfied

Sarah was absolutely brilliant and found us the holiday we wanted. Really patient and supportive- she was just excellent.