Hays Travel - Grantham Reviews 

Billy was amazing he has been so patient with us we're not the easiest people to please and we had a long list of preferences but we got there in the end and we are now looking forward to our holiday. Billy's and Fallons excellent customer service made the experience relaxed and humorous. We would definitely book with them again

We visited Hays Grantham with specific requirements for our holiday. The staff were able to assist us quickly, advise on booking and ultimately, booked our cruise immediately. Friendly and efficient staff

Two of your staff gave us very good service. A credit to your travel business. Gr

It is the first time i have used a travel agent in many years. On this occasion I had already done my research and knew what I wanted and was happy to discover I could get the trip I wanted for the same price booking with Hays as booking online direct. After years of planning trips online, involving endless scrolling and researching, I feel letting someone else do the work is the way to go. Kate was very helpful, approachable and friendly, so I am happy with the service so far.

Excellent staff and so helpful, I will only use Hays for my future holidays

Katie was lovely, very professional but very approachable! Will definitely use Hays again!

Fallon, you absolute legend! Found me exactly what I wanted at the right price. Excellent service

They were pleasant listened and advised us with everything so we got the cruise which we wanted

Very friendly and helpful staff. Answered all our questions and very knowledgable

Billy was excellent, listened to what I was after, price matched , and was courteous and delightful throughout the whole process. Answered my questions with ease and was informative about the area, as he had been there himself.
Cannot praise him highly enough.

Billy is such a possitive person i feel he went above & beyond to booking my special holiday

Very helpful everything explained easy to talk to

Very helpful and listened to what we wanted

Great service from Fallon booking our holiday. Very patient and looked at all options for us. Will definitely use again

A great team in Grantham office: Sarah, Amy, Kate and Billy. Made me feel so welcome and went over and beyond. My mother passed away living in Spain and have to get out there. Sarah and Amy listened to my needs and requirements. Cannot fault the brilliant help. Well done to them. I am most grateful. Definitely use Hays Travel again. I came away less stressed than went in.

Kate at Grantham was brilliant, from our first contact via phone, then email options and finally going in to store to book. We felt comfortable with her and that she was doing the best for us with what we wanted to get from our family holiday.

Good communication. Very polite.

Fallon went above and beyond what we had expected. We appreciated the time she took looking for options for us and ensuring the cruise we booked met our needs.

Good service from Amy took time to ensure i got the type of holiday i was looking for Only slight disappointment When paying i wasn't able to pay though Branch card machine and had to pay via link sent to my phone but overall good service