Hays Travel - Great Yarmouth Reviews 

836
TrustScore 5 out of 5

5.0

20 Market Place, NR30 1LY Great Yarmouth, GB


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Rated 5 out of 5 stars

I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more

Company replied

Rated 5 out of 5 stars

I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.

Company replied

Rated 5 out of 5 stars

Nathan dealt with our holiday booking he was very helpful and friendly he went through everything he said we could get our flight seats reserved which we did also he mentioned that they do a hays tra... See more

Company replied

Rated 5 out of 5 stars

We booked 2 holidays, the 2nd one is a cruise as we have never been on one before so all totally new to us. Iona explained it all brilliantly showing us the ships layout choosing the best room drinks... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #4 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #10 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom

  • 01493888157

5.0

Excellent

TrustScore 5 out of 5

836 reviews

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5.0

All reviews

(836)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff, and a warm welcome when we entered the shop.

17 February 2026
Hays Travel - Great Yarmouth logo

Reply from Hays Travel - Great Yarmouth

We appreciate you taking your time to leave us a review. Happy we were able to help and get your holiday booked.

Rated 5 out of 5 stars

Very straight forward from start to finish

Well the booking process was easy from start to finish.. our travel agent (Clare) took her time, found a reply to all our questions, wasn't rushed and everything was plain sailing from setting up direct debt, everything was explained and even can go in to book coach transport nearer the time... Lovely staff who have a laugh with also... Yes Clare I've got my glasses on this time lol..
Cant fault the service.
Thanks again

14 February 2026
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Reply from Hays Travel - Great Yarmouth

Thank you for taking your time to leave us a review, again. So happy we were able to get everything sorted for you in store. Glad you have your glasses on this time. Clare

Rated 5 out of 5 stars

Staff all very helpful

Staff all very helpful

13 February 2026
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Reply from Hays Travel - Great Yarmouth

We appreciate you highlighting the helpfulness of our staff; we are so pleased that you had a positive experience with us.

Rated 5 out of 5 stars

Lovely staff

11 February 2026
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Reply from Hays Travel - Great Yarmouth

Thank you so much for your review. It was lovely to see you again and help get your next cruise booked and have an amazing trip to look forward too :) See you soon Clare

Rated 5 out of 5 stars

Very good and very helpful

Very good and very helpful, thank you

10 February 2026
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Reply from Hays Travel - Great Yarmouth

We appreciate you sharing your experience, and we are so glad to hear that our service was very good and helpful. Thank you!

Rated 5 out of 5 stars
Hays Travel - Great Yarmouth logo

Reply from Hays Travel - Great Yarmouth

We appreciate you taking the time to share your positive experience with our team; we are so happy to hear they were helpful!

Rated 5 out of 5 stars

The lady who dealt with us was called…

The lady who dealt with us was called Iona and she was so helpful and polite she really made the experience so easy for us

7 February 2026
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Reply from Hays Travel - Great Yarmouth

Thank you so much for your review and feedback :) Thank you for coming to see us and it was a pleasure to help get you booked on your next trip :)

Rated 5 out of 5 stars

Excellent service from extremely…

Excellent service from extremely friendly and helpful staff have booked many holidays here and will continue to do so

31 January 2026
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Reply from Hays Travel - Great Yarmouth

Tina,

We appreciate your continued loyalty and are so happy to hear you find our staff friendly and helpful when booking your holidays with us!

Hays Travel

Rated 5 out of 5 stars

Stress free

Stress free, smooth and professional service! Which is why we go back again and again!

1 February 2026
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Reply from Hays Travel - Great Yarmouth

We are so happy to hear that you consistently experience our smooth, professional service! Thank you for your continued support in our store and wonderful feedback :) Clare

Rated 5 out of 5 stars

Holiday booking at Great Yarmouth store

We were made welcome by Nichola, as soon as we entered the store and were offered seats at her desk. My wife then stated seen had seen a holiday advertised and that we were interested in. Nichola then looked it up, taking all the information she needed. She then informed us, of the hotel and travel arrangements including plane seating and luggage entitlement which was helpful.
We decided to accept this including the flight seats costs and she booked the holiday.
It turned out to be a pleasant experience which was completed quickly & efficiently

4 February 2026
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Reply from Hays Travel - Great Yarmouth

We appreciate you taking the time to share your booking experience. We're happy to hear that you felt welcome and that the information provided was helpful in making your decision. It's great to know the booking process was pleasant, quick, and efficient for you.

Rated 5 out of 5 stars

City break in Rome

Rather than book a trip to Rome on line I decided to go to Hays instead. I gave them my criteria and left them to come up with a deal, this way it took the hassle out of personally looking.
They came up with a great holiday deal and the service I received was second to none, and I would not hesitate going with them again in the future.

4 February 2026
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Reply from Hays Travel - Great Yarmouth

Hi Karl, Thank you so much for booking in store with us and leaving a 5* Review, it's very much appreciated. Look forward to seeing you again soon. Kind Regards Denise :)

Rated 5 out of 5 stars

Great holiday

Managed to book an amazing holiday, staff are very knowledgeable and patient.

27 January 2026
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Reply from Hays Travel - Great Yarmouth

We're happy to hear that you booked an amazing holiday. Thank you for your kind comments regarding our knowledgeable and patient staff.

Rated 5 out of 5 stars

Above and Beyond !!

From the moment I stepped into the shop I felt at ease. I told the agent my budget and what I was looking for...some pure luxury for myself and my daughter during the 6 weeks school summer holiday. After looking at various places and given lots of advice and options we chose Egypt. There were a few perks, on top of bringing the holiday cost under my budget, which put a smile on my face!!

I have always booked online/last minute, cheap and cheerful but this year is different...i wanted some luxury and I truly believe thats what we are gonna get!!

Cannot thank Denise, at the Great Yarmouth branch, enough...a fantastic travel agents, with knowledge beyond expectations
...what more could you want..everything was perfect from start to finish..thankyou

17 January 2026
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Reply from Hays Travel - Great Yarmouth

We're happy to hear that you felt at ease from the moment you entered. It's wonderful that we could find the perfect luxury holiday to Egypt for you and your daughter, within your budget! We appreciate your kind words and are so glad you had a perfect experience. Thank you!

Rated 5 out of 5 stars

We always book our holidays with Clare…

We always book our holidays with Clare she is so attentive to our needs she is very processional and experienced.
She has time for her customers and we feel that the staff in the Gt Yarmouth store are more like friends.

31 January 2026
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Reply from Hays Travel - Great Yarmouth

We appreciate you taking the time to leave such a wonderful review. It was lovely to see you again and get another great holiday booked.

Rated 5 out of 5 stars

The young gentleman who helped me with…

The young gentleman who helped me with my booking was very helpful and polite nothing was to much bother and he got the hotel I wanted which was a bonus, will use Hays again and will be recommending them to friends and family .

24 January 2026
Hays Travel - Great Yarmouth logo

Reply from Hays Travel - Great Yarmouth

We're happy to hear that Nathan was helpful and polite during your booking. It's great to know he secured the hotel you wanted. We appreciate you spreading the word about us here at Hays Travel.

Rated 5 out of 5 stars

Denise from the Yarmouth branch was…

Denise from the Yarmouth branch was very helpful. She had visited Crete and therefore was able to give us very good advice on our choice of destination.

29 January 2026
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Reply from Hays Travel - Great Yarmouth

Thank you for taking your time to leave us a review. So glad that Denise's knowledge of Crete helped you get the holiday booked.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and nothing too much trouble.

27 January 2026
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Reply from Hays Travel - Great Yarmouth

Thank you for taking your time to leave us a review. So glad we were able to help get a wonderful cruise booked.

Rated 5 out of 5 stars

Great Teamwork from Hays

The staff were very helpful and knowledgeable about what we needed

28 January 2026
Hays Travel - Great Yarmouth logo

Reply from Hays Travel - Great Yarmouth

We appreciate your kind words and are so glad to hear that our staff were helpful and knowledgeable in assisting you with getting a wonderful cruise booked.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

25 January 2026
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Reply from Hays Travel - Great Yarmouth

Jo,

Thank you for your lovely review,

Hays Travel

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