I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
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See what reviewers are saying
I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.
Company replied
Nathan dealt with our holiday booking he was very helpful and friendly he went through everything he said we could get our flight seats reserved which we did also he mentioned that they do a hays tra... See more
Company replied
We booked 2 holidays, the 2nd one is a cruise as we have never been on one before so all totally new to us. Iona explained it all brilliantly showing us the ships layout choosing the best room drinks... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
836 reviews
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Hays travel Great YarmouthClare is always knowledgeable and…
Clare is always knowledgeable and helpful. We found the holiday we wanted
9 January 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your kind words. We are so happy we could help you find the perfect holiday; it means a lot to us that you value our expertise.
Brilliant experience!
Brilliant experience booking our Christmas holiday thanks to Clare. Made it very easy helping us to find our perfect family holiday. Will definitely be using again and will recommend to others!
7 January 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your 5* review and feedback. It was our pleasure to help you find your perfect family Christmas holiday, and we appreciate your recommendation!
Reply from Hays Travel - Great Yarmouth
We're happy to hear that our consultant was so helpful. Thank you for your positive feedback; we appreciate it.
Love hays travel…
Love hays travel always get the best customer service! Very welcoming and always a pleasure to book holidays with!
28 December 2025
Reply from Hays Travel - Great Yarmouth
We're so happy to hear you consistently receive the best customer service. It's always a pleasure to help you book your holidays!
Stress free holiday package booked
Nathan at the Great Yarmouth branch was fantastic. Having go nowhere ourselves on the internet, Nathan listened to our holiday likes and dislikes and suggested destinations in our fixed dates ranges. We were novices in booking holiday packages and he made the whole experience very easy and stress free. We came away with a city break to Budapest and a special all inclusive holiday to celebrate our 30th wedding anniversary.
2 January 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking the time to leave such a kind review, it was lovely to meet you both and help you find something special. I look forward to seeing you both again in the future. Thanks Nathan
GOOD SERVICE FROM NEW STAFF MEMBER.
The young lady greeted us as we walked in the door.
Apparently she was new to the branch.
We asked for what we were looking for….she had some problems sourcing our choice…but she didn’t give up.
Finally between us we found and booked our chosen destination.
31 December 2025
Reply from Hays Travel - Great Yarmouth
We're happy to hear that the young lady greeted you well and was persistent in helping you find your destination. Thank you for your positive feedback; we appreciate it!
Reply from Hays Travel - Great Yarmouth
It was lovely to see you again and get another wonderful holiday booked. Thank you for booking with us again.
Claire at Hays Travel Great Yarmouth is…
Claire at Hays Travel Great Yarmouth is extremely knowledgeable about all aspects of the travel industry, very patient and understanding of people's needs. The staff are experts in there field and I would not go anywhere else , I prefer face to face when booking a holiday and you can do that by going into Hays Great Yarmouth and not on line , the staff are very friendly and polite and always very welcoming.
31 December 2025
Reply from Hays Travel - Great Yarmouth
We appreciate your wonderful feedback! It's great to hear that you value Clare's expertise. It was lovely to see you again and get another wonderful holiday booked.
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us such a wonderful review; we are so happy that our staff made your experience great!
Everything was good that's why I keep…
Everything was good that's why I keep going back
2 December 2025
Reply from Hays Travel - Great Yarmouth
That's brilliant to hear. We will see you soon :)
Our Cruise booking.
Our experience was made great by your staff in Gt. Yarmouth branch. With there efficient and excellent service.
22 November 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words. It was a pleasure to help you. Clare :)
Iona
Everything Iona was very helpfull and printed all documents for me, instead of on phone.
27 November 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your positive review, I'm so glad you were pleased with my service. Iona :)
Dealt with our enquiry professionaly…
Dealt with our enquiry professionaly and swiftly.
Also very knowledgeable and answered all of our questions.
Also printed off our booking paperwork for us, unlike some other travel agents.
27 November 2025
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words. It really is appreciated!!
competent and caring
Well, we have not travelled yet but we were very happy with our the booking process. Our agent Nathan showed genuine interest in trying to find the holiday which best suited us.
19 November 2025
Reply from Hays Travel - Great Yarmouth
So glad Nathan was able to help you find the best holiday for you. Thank you for taking your time to leave us a review.
Always a first class service at the…
Always a first class service at the Great Yarmouth branch. Claire and her team always go above and beyond in helping you. They are a credit to the company.
Nothing ever appears to be a problem. We cannot praise them enough.
Thank you for everything you do.
Helen & Phill x
17 November 2025
Reply from Hays Travel - Great Yarmouth
It was lovely to see you as always. So glad we were able to get another wonderful holiday booked for you. We appreciate you taking your time to leave us a review. Clare
Very helpful staff
Very helpful staff. Nicola in particular always helps us sort our holiday.
15 November 2025
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave a review. It was a pleasure to get you such a wonderful holiday booked.
They are happy amazingly helpful always Brill atmosphere when y walk through the door to when u leave
It’s always a pleasure to go in and see Iona & girls & Nathan
Great bunch always happy pleasant
I won’t go anywhere else now to have a holiday as they make my experience a great one
Keep up the fabulous work guys yr amazing
See u soon to pay more of my holiday
Lisa x
14 November 2025
Reply from Hays Travel - Great Yarmouth
It was lovely to see you again! So glad we got you a magical holiday booked. Iona
Really friendly and helpfull staff
Really friendly and helpfull staff, We cannot reccomend them enough on all the help and advice given to us leading to us booking our holiday.
12 November 2025
Reply from Hays Travel - Great Yarmouth
It was lovely to see you and get your holiday booked. Thank you for taking your time to leave us a review.
Good patient understanding staff
7 November 2025
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words :)
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