Emma (Halesowen branch) was very friendly & knowledgeable. She eased our concerns regarding this trip being our first cruise, explaining the best location for the cabin & what would suit us, to gain t... See more
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See what reviewers are saying
We booked our cruise with Mia from the Halesowen branch. We are going away for my 60th birthday. We were very unsure of what we were looking for. Mia was very professional and knowledgeable. She he... See more
Company replied
Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more
Company replied
I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
743 reviews
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As usual took all the weight out of…
As usual took all the weight out of booking a holiday. Friendly, informative. Cannot speak more highly of this company
17 April 2026
Reply from Hays Travel - Halesowen
Thank you so much for your lovely review. Was so nice to see you again and book your next holiday- if you need anything... you know where I am! Mia C.
Very friendly and polite
Very friendly and polite. Listened to our requirements and discussed any alternatives.
17 April 2026
Reply from Hays Travel - Halesowen
Hiya Sharon! Thanks so much for your kind words about Mia. She's fab! I'll pass it onto her for you, and once again- thank you for booking with us here at Halesowen! Mike.
Very helpful and friendly staf
7 April 2026
Reply from Hays Travel - Halesowen
Thank you so much for leaving a lovely review. All the team say thank you for such a lovely comment! Mike.
Reply from Hays Travel - Halesowen
Thank you so much Victoria for booking with us! So great to see you as always. Mike!
They where very helpful we have used…
They where very helpful we have used you more than once and love the way they treat you
12 April 2026
Reply from Hays Travel - Halesowen
Hiya David! Thanks so much for your kind review! I will pass this onto Mia, she will be super happy that you've been happy with her Service! Thank you so much for booking with Hays Halesowen. Mike.
Operative was very friendly
Operative was very friendly, listened carefully to what we wanted. She was very professional, very helpful, explaining everything
10 April 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review we really appreciate it, it was lovely meeting you both!
If you need anything else you know where we are :) - Team Halesowen
Thank you Hays.
Mia was extremely helpful. We booked a holiday for myself and my son ( who has a learning disability). She found us a wonderful hotel.
Such a lovely person. A credit to your company.
8 April 2026
Reply from Hays Travel - Halesowen
Thank you for leaving us this kind review Brian about our lovely Mia. She is fab isn't she! Thanks so much for booking with us here at Hays Halesowen. Will pass on your lovely review! Mike.
Reply from Hays Travel - Halesowen
Thank you for your 5* review
Victoria
Having booked previous holidays with…
Having booked previous holidays with Mia, we let her know over the phone what we we were looking for, for our Silver wedding anniversary, and she found just what we wanted within 48 hours. Great experience with her, really looking forward to our special holiday. Thanks Mia!
24 March 2026
Reply from Hays Travel - Halesowen
Thank you for your feedback, if you need anything else you know where we are. - Team Halesowen
Reply from Hays Travel - Halesowen
Hello Alan,
Thank you for taking the time to complete this 5* review it is appreciated and we look forward to welcoming you back into store very soon! - Mia C
Helped us book our first abroad holiday…
Helped us book our first abroad holiday as a family. We're very helpfull to even answer questions about passports. We would use here again as there was no stress involved in the booking.
23 March 2026
Reply from Hays Travel - Halesowen
Hello Sophie,
Thank you for this very kind review!!
We hope you have an amazing time in Disney :)
From Jaydene
Karen was very helpful and professional…
Karen was very helpful and professional in finding our holiday to Jersey.
Went through all the relevant information we needed.
Would definitely use Hsys Travel again
21 March 2026
Reply from Hays Travel - Halesowen
Thank you so much for your 5* review.
Hope to see you again soon.
Karen
As always the staff and customer…
As always the staff and customer service was very good and helpful
18 March 2026
Reply from Hays Travel - Halesowen
Mr Holbrook,
Thank you for your lovely review we look forward to seeing you again soon! - Mia C
Booked previously with Hayes
Booked previously with Hayes. Trusted agent, they do what they need for an Ideal holiday
6 March 2026
Reply from Hays Travel - Halesowen
Thank you for your 5* review
Mia
We were met with a smile and a…
We were met with a smile and a professional and friendly greeting from everyone. Mia was very helpful and knowledgeable of what we were looking for. She took her time to find the best deal and better flight times. Very helpful and even opened the door for us when we left and thanked us for our custom.
13 March 2026
Reply from Hays Travel - Halesowen
Good Afternoon,
Thank you so much for your Lovely 5* review. If you need anything else please do not hesitate to contact us :-)
Kind Regards
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Hi Neil,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Hi James,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
If you require help, go to Hays travel
We were looked after by Mia who could not be more helpfull & pleasant.
28 February 2026
Reply from Hays Travel - Halesowen
Thank you Alan for this kind review :)
Kind Regards
Mia
Very polite & extremely helpful ,had good knowledge of were I wanted to go & match a price from another travel agent
Very helpful polite
26 February 2026
Reply from Hays Travel - Halesowen
Hello Mr and Mrs Evans,
Thank you for your lovely review it is very much appreciated and I look forward to seeing you again soon! I hope you all have a lovely holiday.
Thank you, Mia.c
As always the staff at Hays Tavel…
As always the staff at Hays Tavel Halesowen were very friendly and helpful. Thank you to Jaydene for helping us book our next holiday.
24 February 2026
Reply from Hays Travel - Halesowen
Thank you Yvonne for your 5* review.
Jaydene
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