Emma (Halesowen branch) was very friendly & knowledgeable. She eased our concerns regarding this trip being our first cruise, explaining the best location for the cabin & what would suit us, to gain t... See more
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We booked our cruise with Mia from the Halesowen branch. We are going away for my 60th birthday. We were very unsure of what we were looking for. Mia was very professional and knowledgeable. She he... See more
Company replied
Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more
Company replied
I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
740 reviews
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Reply from Hays Travel - Halesowen
Hi Peter,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
The wealth of knowledge and the helpful…
The wealth of knowledge and the helpful staff - nothing was too much trouble Vic as always was outstanding so much so that I travelled to Halesowen to book
24 January 2026
Reply from Hays Travel - Halesowen
Hi Lynne,
Thank you for this lovely review if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Hays Travel always go above and beyond
Hays Travel always go above and beyond
Mia. C Put a lot of time and effort to put together a family package holiday for 8 adults and 8 children of varying ages. not easy but she succeeded in a pleasant and user-friendly way' THANK YOU
30 January 2026
Reply from Hays Travel - Halesowen
Hi Len,
Thank you so much for your lovely review I do appreciate it. It was a pleasure to book your holiday again and I look forward to seeing you again soon :) - Mia.c
Mia was absolutely great! 🎉
Mia was absolutely great! Knowledgeable and so helpful. She helped us to find the perfect holiday.
Thank you
28 January 2026
Reply from Hays Travel - Halesowen
Hi Lynn,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia TM
Lovely girls
Lovely girls, they went out their way to help me book another holiday after my travel company went in to liquidation. They did their best to find me a suitable alternative so my grandson still had a magical Disney holiday. Much appreciated, the girls saved my day
26 January 2026
Reply from Hays Travel - Halesowen
Hiya Tracey, thank you for this lovely review! I'm happy we managed to save your holiday and hope you have a magical time :)
Kind Regards
Jaydene
Your agents were friendly and…
Your agents were friendly and respectful. They listened to what we wanted and were knowledgeable in their recommendations. They were not pushy and sent us away with the information we needed to make good choices. They were efficient when we went back later to book our holiday.
25 January 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review I really appreciate it, if you need anything at all please don't hesitate to get in contact and I look forward to seeing you soon :) - Mia.c
Customer service here is amazing!
Customer service here is amazing!
We spoke with Victoria and she was SOO helpful, spent a couple weeks trying to decide on where to go for our honeymoon, and she gave us all the help we could of asked for, even the other workers there are friendly and polite, but we really appreciated Victoria's help she really knows what she's doing, with her experience and all the places shes been to in the world she really knows what shes talking about.
100% recommend Hays they really do help you and always friendly and I especially recommend Victoria 10/10
25 January 2026
Reply from Hays Travel - Halesowen
Thank you so much for your lovely review :-) We appreciate your feedback and are so glad to hear you were happy with the professional and helpful service you received. Thank you.
Team Halesowen
Great service every time
17 January 2026
Reply from Hays Travel - Halesowen
Hi Alan,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia TM
Very helpful and experienced service
Very helpful and experienced service. Victoria who looked after me was very professional and excellent.
20 January 2026
Reply from Hays Travel - Halesowen
Customer,
We appreciate your feedback and are so glad to hear you were happy with the professional and helpful service you received. Thank you.
Team Halesowen!
very happy with service.
8 January 2026
Reply from Hays Travel - Halesowen
Good Morning,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia T
No 1 shop
Will only use the guys at Halesowen, they are the friendliest team ever met, always feel like you are with family in the shop.
Karen always looks after us, she knows us, what we like and has never failed us. We actually wait for her to be there before booking now, completely 100% trust her and her advice. Never leave Karen!!
17 January 2026
Reply from Hays Travel - Halesowen
Hi Sharon,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Mia TM
Would book here again
Very welcoming, friendly experience. Everyone in the shop was very helpful and full if useful information.
11 January 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review :-) We appreciate your feedback and if you do need anything else you know where we are.
Kind regards
Team Halesowen
Lovely happy people in store
Lovely happy people in store. Vicky is always happy to help
18 January 2026
Reply from Hays Travel - Halesowen
Thank you for your lovely review :-) We appreciate your feedback and are so glad to hear you were happy with the professional and helpful service you received. Thank you.
Team Halesowen
Karen at Halesowen
I went into the Halesowen office and Karen was most helpful making the booking with Just You holiday company. I did need help with this which I got from her.
15 January 2026
Reply from Hays Travel - Halesowen
Hi Carol,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Halesowen Hays Travel
Ones again the staff were excellent…
Ones again the staff were excellent everything is being done for us thank them from Mr Mrs Scott
14 January 2026
Reply from Hays Travel - Halesowen
Hi Mr and Mrs Scott,
Thank you for coming back to me and trusting me with your holidays and thank you for your lovely review I am always happy to help if you need anything at all :) - Mia.c
Reply from Hays Travel - Halesowen
Hi Philip,
Thank you for your lovely review it was lovely to see you both, if you need anything at all please don't hesitate to get in contact and I will be happy to help you :) - Mia.c
Reply from Hays Travel - Halesowen
Hi Christine,
Thank you for this, If you need anything else you know where we are. :)
Kind Regards,
Mia tm
Very helpful and friendly staff made…
Very helpful and friendly staff ensured we booked the best holiday to suit our needs.
12 January 2026
Reply from Hays Travel - Halesowen
Hi Bimla,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia TM
Very helpful and friendly service which made the booking process very enjoyable
Very helpful and friendly service
11 January 2026
Reply from Hays Travel - Halesowen
Hi Maggie,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Very helpful and also very friendly hand…
Very helpful and also very friendly and helpful with what we wanted
3 January 2026
Reply from Hays Travel - Halesowen
Hi Tina,
Thank you for this lovely review, if you do need anything else you know where we are. :)
Best wishes,
Halesowen Hays Travel
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