Emma (Halesowen branch) was very friendly & knowledgeable. She eased our concerns regarding this trip being our first cruise, explaining the best location for the cabin & what would suit us, to gain t... See more
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See what reviewers are saying
We booked our cruise with Mia from the Halesowen branch. We are going away for my 60th birthday. We were very unsure of what we were looking for. Mia was very professional and knowledgeable. She he... See more
Company replied
Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... See more
Company replied
I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, United Kingdom
- 01213149406
4.9
Excellent
743 reviews
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Very helpful and also very friendly hand…
Very helpful and also very friendly and helpful with what we wanted
3 January 2026
Reply from Hays Travel - Halesowen
Hi Tina,
Thank you for this lovely review, if you do need anything else you know where we are. :)
Best wishes,
Halesowen Hays Travel
Reply from Hays Travel - Halesowen
Hi Rebecca,
Thank you for your lovely reply we hope you have a lovely holiday and we look forward to seeing you soon :) - Mia.c
Mia assisted in finding the holiday we…
Mia assisted in finding the holiday we were looking to book.
30 December 2025
Reply from Hays Travel - Halesowen
Hi Dawn,
Thank you for your lovely review if there is anything I can do for you in the meantime please let me know. I look forward to seeing you again :) - Mia.c
Helpful and had easy understandable…
Helpful and had easy understandable explanations as to assist me through the process of organising the purchase of a holiday gift voucher. Thank you for the kindness shown to me throughout.
R. Carless
19 December 2025
Reply from Hays Travel - Halesowen
Hi Robert,
Thank you for this lovely review, if you need anything else please do let us know. :)
Best Wishes,
Team Halesowen
Super staff
28 August 2025
Reply from Hays Travel - Halesowen
Thank you so much for your review! You know where we are if you need anything!! -Kind Regards, Team Halesowen :)
Canary Islands cruise !
Hi , we can honestly say the customer service was second to none. All the members of the team were very helpful. It's our first cruise, and they couldn't help us enough, in giving us so much information !
21 December 2025
Reply from Hays Travel - Halesowen
Hi Eileen,
Thank you so much for your review! You know where we are if you need any more help!
Kind Regards,
Hays Travel Halesowen
Lady that sorted my holiday was polite…
Lady that sorted my holiday was polite , very helpful and got me a good price.
29 November 2025
Reply from Hays Travel - Halesowen
Good Afternoon,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Hays Travel Halesowen
Reply from Hays Travel - Halesowen
Thank you for your lovely review we really appreciate it and look forward to welcoming you back soon :) - Team Halesowen
Hays were very helpful.
Your representative was very helpful and knowledgeable. She advised the best location for our cabin on the ship.
25 November 2025
Reply from Hays Travel - Halesowen
Hi Martin,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Mia TM
Reply from Hays Travel - Halesowen
Thankyou so much for this lovely review! We really appreciate it.
Kind regards,
Hays Travel Halesowen
Agent was extremely understanding and…
Agent was extremely understanding and pleasant
22 November 2025
Reply from Hays Travel - Halesowen
Thank you for your kind 5* review
Mia C
Staff always helpful and friendly
Staff always helpful and friendly. Go the extra mile to make sure that the holiday I am looking for is exactly what I want
18 November 2025
Reply from Hays Travel - Halesowen
Good Morning Lesley,
Hope your okay, thankyou so much for this lovely review, we really appreciate it! We hope you have the best holiday in Malta. If you need anything else you know where we are.
Kind Regards,
Hays Travel Halesowen :)
wonderful service
We decided to try our local Hays Travel in Halesowen, after having an unfortunate experience at Tui in Merry Hill. So glad we did. Our advisor was Mia (blonde) , she was so knowledgeable about the area and the Hotel we had chosen. She was extremely pleasant and nothing was too much trouble. This is our place to book holidays from now on.
12 November 2025
Reply from Hays Travel - Halesowen
Thank you very much for your kind review. Should you need anything further, please don’t hesitate to get in touch. Wishing you a fantastic holiday. :)
Kind Regards,
Mia TM (blonde)
Just booked a holiday for 2026
This is the second time i have booked with hays travelboth times they have been the best travel agentsi have used i would allways use the one in halesowen cornbow all the staff are good
13 November 2025
Reply from Hays Travel - Halesowen
Thank you for your 5* review, hope to see you again soon.
Mia TM
Hays Travel at Hays in Halesowen is our…
Karen at Hays in Halesowen is our regular travel agent, she always takes time to listen and to sort out all our needs and requests , couldn’t recommend her more, thank you Karen.
7 November 2025
Reply from Hays Travel - Halesowen
Hi Robin,
Thank you for this lovely review, if you need anything else you know where we are.
Kind Regards,
Hays Travel Halesowen
Amazing
I had an amazing experience at Hays Travel in Halesowen! They are a lovely team and Mia C is an asset to them! Thank you!
5 November 2025
Reply from Hays Travel - Halesowen
Hi Lucy,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Experienced staff
Our Advisor knew her product, she was able to speak from first hand experience and nothing was too much trouble
31 October 2025
Reply from Hays Travel - Halesowen
Thank you for your 5* review, hope you have a fabulous trip.
Karen
Reply from Hays Travel - Halesowen
Hi Bernadette, thank you so much for review! It was lovely getting you the Cruise you wanted! If you need anything else, please let us know! Kind Regards, Lucy :)
Friendly and helpful
Friendly and helpful. Just had to wait quite a while as they were short staffed
22 October 2025
Reply from Hays Travel - Halesowen
Thank you Pat, sorry about the long wait.
Karen
Normally I would give you 5 stars but…
Normally I would give you 5 stars but this time the lady in question didn't appear to be very confident in what she was doing g but we got there I the end
21 September 2025
Reply from Hays Travel - Halesowen
Thankyou for your feedback, we hope you have a lovely holiday!
Kind Regards,
Team Halesowen
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