A massive thank you to Daz and all the team at Grange Hayes Travel, Hartlepool Market. ❤️ We wouldn’t book our holidays anywhere else! Daz is always so professional, friendly and attentive, and genu... See more
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See what reviewers are saying
Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
Company replied
Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy w... See more
As always the best service. Kirsty is so efficient and knowledgeable. Hays Travel are very lucky to have her. I always recommend to family and friends.
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1k reviews
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Very helpful
Very helpful, asked us what we wanted and boy did they deliver well done 👏🏻👏🏻👏🏻👏🏻
5 April 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks you for your lovely feedback. I look forward to assisting you again in the future. Thanks Julie
Reply from Hays Travel - Hartlepool Middleton Grange
Hello Clare thank you very much for this review its appreciated. Thanks Maddison
I booked another holiday for October 27…
I booked another holiday for October 27 with Hays Travel, you get excellent customer service from booking, right through to flying, and always a good deal with often a few hundred pounds off. For us the shop is in Hartlepool a few minutes away very convenient.
4 April 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback its very much appreciated, Thanks Fay
Well looked after from Darren he was…
Well looked after from Darren he was absolutely 💯 % in helping us
10 April 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with your comments.
Darren was excellent at looking at best…
Darren was excellent at looking at best options for us
9 April 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with the comments.
Great service
Quick, efficient. Made the booking process easy, however we'd done a lot of research prior to our visit, so we knew exactly what we wanted before we arrived
4 April 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, we're pleased we could assist you in arranging your trip.
Very helpful staff made suggestions and…
Very helpful staff made suggestions and accommodated my needs.
31 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback its very much appreciated. Thanks Fay
As always excellent service from…
As always excellent service from Hartlepool store and Fay served us. Found is what we wanted and so helpful thanks again. All staff so helpful will not use anyone else
23 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for the lovely feedback, its very much appreciated. Thanks Fay :-)
First class support.
This is our second holiday this year organised by Kirsty at Hartlepool Hays. Once again first class professional advice and support, makes booking a holiday a pleasure. Many thanks.
22 March 2026
Called in just to look for a brochure…
Called in just to look for a brochure and ended up booking a holiday off our bucket list of many years Maddison was so good and very patient and spent a good few hours changing and rehashing things , in the end all booked and very very happy
28 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hi Avis, thank you so much for this review. It was a pleasure to book your bucket list holiday. Hope your both excited, we will see you when you collect your tickets. Many Thanks, Maddison
Excellent service.
Kirsty was very pleasant and efficient she went above and beyond to meet our requirements and gave us a very satisfactory booking. Kirsty and the gentleman in the currency booth also helped my friend by advising and ordering currency she needed.
27 March 2026
Holiday booking as it should be.
Everything flowed so easily; from entering the shop to the quick and painless completion. We had noticed a special offer for a cruise in the window and realised quickly it was a deal we didn't want to miss. We had not used Hays Travel before or the actual cruise company but the combined experience of your various members of staff in store gave us the reassurance we needed to book immediately.
24 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you so much for this review Lisa, it is much appreciated. Many Thanks, Maddison
Was met with a lovely smiling ladys…
Was met with a lovely smiling ladys called alison and maddison ,aided us in every way .Had a issue on my behalf by booking the wrong date ,went back into store and they sorted it .Very proffessional .
20 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review Adam, we both really appreciate it. Many Thanks, Maddison and Alison
great work in tying our cruise in with…
great work in tying our cruise in with our friends who had booked earlier.
10 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for the lovely feedback, its very much appreciated. Thanks Fay :-)
Hays travel
Fantastic staff
Great service
Very helpful
I have been booking with Hays Travel for a long time, and will continue to do so
17 March 2026
Hays Hartlepool fabulous as ever
Fabulous service from Kirsty and the team. Everyone was very friendly and helpful.
15 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for the fab review , it will be a lovely holiday . Kirsty & Team x
Tilly was amazing
Tilly was amazing. Although still an apprentice she was very pleasant, helpful and knowledgeable.
8 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you so much for this lovely feedback, it is very much appreciated and i hope to assist you again. Thanks Tilly :)
Walked in and sat down discussed our…
Walked in and sat down discussed our needs and the options were given to us so easy
8 March 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your comments, the branch will be so pleased with the feedback.
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