I wanted to book a New Zealand trip but not an off the shelf one out of a brochure. I gave Holly a spreadsheet of what I wanted to achieve, where I wanted to visit, flights, car hire, train and tri... See more
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Holly was very helpful, taking our original plan and offering alternative solutions. We already had a cruise booked and Holly was able to tailor our holiday to fit round it. Following a number of ch... See more
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Lauren at Hays Travel in Hassocks was fantastic throughout. We wanted to go to Italy at quite short notice and Lauren helped us find packages with flights and hotels to choose from. At one point we ch... See more
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Holly listened to our requirements found and offered a selection of accommodation discussed the pros and cons and advised from knowledge, so we could choose the holiday that suited us the best. She w... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Keymer Road, BN6 8AD, Hassocks, United Kingdom
- 01273 844848
4.9
Excellent
166 reviews
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Reply from Hays Travel - Hassocks
Thank you for your kind words!
Recently booked an escorted holiday to…
Recently booked an escorted holiday to Italy. Excellent service from the staff. Throughly explained the elements of the trip withrecommendations for hotels and tours. Staff were courteous and knowledgeable. Will certainly be using using Hays Travel again.
30 January 2025
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Very pleasant Agent who listened to my…
Very pleasant Agent who listened to my request and solved my future journey
30 January 2025
Reply from Hays Travel - Hassocks
Thank you for your lovely feedback!
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Great service
Holly was very helpful. Would definitely book my holidays this way again, much less stressful
5 January 2025
Reply from Hays Travel - Hassocks
Thank you for your kind words Julie, we look forward to seeing you for the next one!
Politeness
Politeness, helpfulness and an awareness of the holiday destination we chose. An excellent service and highly commendable.
15 January 2025
Reply from Hays Travel - Hassocks
Thank you for your lovely review Margaret! - Hannah :)
Holly was fantastic with us especially…
Holly was fantastic with us especially that we were a bit undecided on exactly what we wanted. She also gave us extra bits of info on things we needed to do and then followed up with an email of extra things that she could also arrange if we wanted.
All in all a first class service and we will definitely use Holly again
5 January 2025
Reply from Hays Travel - Hassocks
Thank you for your kind feedback!
Great service from Holly!
Holly is excellent. She is friendly, welcoming and extremely efficient. She listens, notes the details, follows up and gets the job done with no fuss. Bravo!
7 January 2025
Reply from Hays Travel - Hassocks
Thank you for your kind words!
Holly was amazing
Holly was amazing. Very helpful, knowledgeable. She was very efficient and polite. Great service
29 December 2024
Reply from Hays Travel - Hassocks
Thank you for your kind words, we hope you have a lovely trip away!
Helpful and friendly staff.
The service provided was excellent, but it was unfortunate that we visited the Hassocks office on the Monday morning to find the shop was not opening to callers at the office on that day.
26 November 2024
Reply from Hays Travel - Hassocks
Thank you for your kind feedback, we really appreciate it. We are open Monday-Saturday, however due to unforeseen staff shortages and safety concerns we sometimes can only work through incoming calls and emails, but are still available to contact in branch. We hope you're looking forward to your cruise!
Never disappointed
Have been using Hays travel at Haywards Heath for many years and always had great service. However as they were closed on this day for staffing issues we chose to go to the nearest one, this being Hassocks. We were not disappointed. We spoke to Hanna who helped us book holidays for four people.
Hanna was very friendly and professional and explained everything very clearly.
31 October 2024
Reply from Hays Travel - Hassocks
Thank you so much for your lovely review! I am so glad we were able to find the perfect holiday for yourself and your friends! - Hannah :)
The staff at the Hassocks branch are…
The staff at the Hassocks branch are brilliant and helped me book a last minute week away
22 October 2024
Reply from Hays Travel - Hassocks
Thank you for your feedback! We really appreciate it! :)
Tricky itinerary excellently managed and booked with no issues.
For someone unused to the whole travel agent experience, it couldn’t have been smoother. Despite being given a tricky dream itinerary, the team did very well to make an excellent set of options, which I was happy to accept. From initiation to full completion and booking in a week: excellent service.
4 October 2024
Reply from Hays Travel - Hassocks
Thank you for your kind words, we really do appreciate it!
Friendly and helpful
Holly and Hannah were really helpful in booking our recent trip, helping to plan and make changes to our original plan
24 September 2024
Reply from Hays Travel - Hassocks
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team. We appreciate your feedback and are glad that Holly and Hannah were able to assist you in planning your trip!
Reply from Hays Travel - Hassocks
Thank you for your lovely feedback!
Very helpful and friendly staff.
20 July 2024
Reply from Hays Travel - Hassocks
Thank you very much for your lovely review! - Hannah
We were very happy with our experience.
We were very happy with our experience. The lady went to great lengths to get us exactly what we wanted, and we were very pleased.
22 July 2024
Reply from Hays Travel - Hassocks
It was really lovely spending some time with you both yesterday, Thank you so much for your patience and see you both in September to do the online check in. Take care Leila
So far so good
So far so good. I Have an accommodating Layla, helping me at Hays Travel Hassocks.
18 July 2024
Reply from Hays Travel - Hassocks
Thanks so much for your feedback. We really appreciate it!
Good service, poor IT.
Good service, however an app or an easier website to view booking would help. Right now I’m totally reliant on the shop.
18 April 2024
Reply from Hays Travel - Hassocks
Thank you for your 4* review and kind comments, they are appreciated, please email us at any time and we will come back to you if the shop is not open on any given day. Kind Regards, Sian
Reply from Hays Travel - Hassocks
Thank you for your 5* review and kind comments, they are appreciated
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