Sue Andrew’s went the extra mile for us. She has put together a fantastic itinerary for our Australia trip - well researched and tweaked it with a smile when we wanted to make changes so that the resu... See more
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See what reviewers are saying
Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... See more
Company replied
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... See more
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
209/210 Queens Rd, TN34 1QP, Hastings, United Kingdom
- 01424572604
5.0
Excellent
1k reviews
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Reply from Hays Travel - Hastings
Thank you for the great review
As always the staff are polite
As always the staff are polite, friendly, professional and VERY helpful.
28 February 2026
Reply from Hays Travel - Hastings
We appreciate your kind words regarding our team's helpfulness, politeness, and professionalism. We are happy to hear that you had a positive experience!
Dedicated helpful staff
Dedicated helpful staff.
Sue helped us secure our cruise on her day off and she was very efficient.
28 February 2026
Reply from Hays Travel - Hastings
We appreciate your kind words and are so happy we could help you secure your cruise. Thank you for booking with us.
As usual good friendly service with no…
As usual good friendly service with no pressure.
28 February 2026
Reply from Hays Travel - Hastings
We appreciate you taking the time to leave us such a positive review, and we are so happy you enjoyed our friendly service.
quick and efficient service
25 February 2026
Reply from Hays Travel - Hastings
Peter Rogers,
We appreciate you taking the time to share your experience, and we are so glad our service was quick and efficient for you.
hastings, Hays Travel
Millie sorted out all our needs efficiently
We knew where we wanted to go and at what time, so Millie booked our holidays exactly as we wanted. She will also make sure about the disabled transfer and request the room we want. She advised us not to cancel another holiday just yet, wait and see until the full balance is nearer as we could use the deposit on something for next year.
18 February 2026
Reply from Hays Travel - Hastings
Mrs Jenny Smith,
We're happy to hear that the booking process met your needs, including the arrangements for disabled transfers and room requests. We appreciate your positive feedback regarding the advice you received about your other holiday. Thank you!
hastings, Hays Travel
Great service, Competitive Pricing and Helpful Advice
We now choose to book through, Sue, if possible, at Hays Travel in Hastings. So helpful, knowledgeable and are able to keep price competitive.
Thank you.
23 February 2026
Reply from Hays Travel - Hastings
Mrs Angela House,
We appreciate you choosing to book with us and for your kind words. We're happy to hear that our team is helpful, knowledgeable and competitive. Thank you!
hastings, Hays Travel
We have used Hay’s for all our holidays…
We have used Hay’s for all our holidays since moving to Hastings. Every time the service has been excellent, they always go the extra mile to ensure all our requirements are met and always exceeded. A special thanks to Sue at the Hastings shop who always makes sure we are completely satisfied. Wouldn’t book through anyone else.
17 February 2026
Reply from Hays Travel - Hastings
We appreciate you taking the time to leave us such a complimentary review. We're happy to hear that our team consistently exceeds your expectations and ensures your satisfaction.
Hastings, Hays Travel
Easy and efficient booking
Sue made booking our cruise very straightforward. She handled everything efficiently and was consistently friendly throughout the process. A reliable and easy experience from start to finish
23 February 2026
Reply from Hays Travel - Hastings
Tony Lee,
We appreciate you sharing your experience. We're happy to hear that booking your cruise was straightforward and efficient, and that you found the process easy and reliable.
hastings, Hays Travel
Reply from Hays Travel - Hastings
Andy Mould,
We're so glad to hear you felt respected and listened to. Thank you for your positive feedback; it means a lot to us!
hastings, Hays Travel
Reply from Hays Travel - Hastings
Les,
We appreciate your feedback and are so glad to hear that you found our service helpful, understanding, and knowledgeable.
hastings, Hays Travel
Hastings branch
We booked our holiday in your Hastings branch. I could not fault the wonderful Sarah for helping us plan and book our dream wedding to America! She was helpful, accommodating and extremely knowledgeable. Sarah made this process so easy and enjoyable. Thank you Sarah!!!!
12 February 2026
Reply from Hays Travel - Hastings
Roxanne,
We are so happy we could help you plan and book your dream wedding! It's great to hear that you found our team member helpful and knowledgeable. Thank you for sharing your positive experience with us.
hastings, Hays Travel
No need to book an appointment
No need to book an appointment, friendly Knowledgeable staff.
8 February 2026
Reply from Hays Travel - Hastings
antony,
We appreciate you sharing your experience with us. We are so happy to hear that you found our staff friendly and knowledgeable, and that you did not need to book.
hastings, Hays Travel
Reply from Hays Travel - Hastings
Claire,
We appreciate you sharing your experience in our new store. We are so glad our team was helpful and friendly during your visit.
hastings, Hays Travel
Always great experience
Always great experience, lovely staff Always pleasent and professional, nothing is never to much fir the wonderful staff.
17 February 2026
Reply from Hays Travel - Hastings
Mr Goring,
We appreciate your kind words! We are so happy to hear that you consistently have a great experience with our pleasant and professional staff.
hastings, Hays Travel
Very easy to book I had no idea where I…
Very easy to book I had no idea where I could go just had dates that I could be away. Happy to see all the alternatives and made a decision, paid and now look forward to getting a break. Thank you Hays.
17 February 2026
Reply from Hays Travel - Hastings
Kevin Beale,
We're delighted booking was easy and that you're looking forward to your break. It's great we could show you alternatives and help you decide. Thank you for your review!
hastings, Hays Travel
Excellent service,
16 February 2026
Reply from Hays Travel - Hastings
Thank you for your great review! Sarah
A lovely young lady called Katy looked…
A lovely young lady called Katy looked after us. Got us a fantastic deal. We have always booked our own holidays, but from now on we will be going to Hays. Thank you Katy for our fantastic holiday
15 February 2026
Reply from Hays Travel - Hastings
Tracey Cole,
We're so happy to hear that you received a fantastic deal and had such a positive experience. Thank you for booking with us, and we look forward to helping you again!
hastings, Hays Travel
Explained great and gave us options we…
Explained great and gave us options we didn’t think of , very happy with service
13 February 2026
Reply from Hays Travel - Hastings
We appreciate your review and are so happy we could provide options for you that you had not considered. Thank you for booking with us!
Hays Travel
Sue was very kind and understanding…
Sue was very kind and understanding helping me book my first ‘solo’ trip.
12 February 2026
Reply from Hays Travel - Hastings
Thank you for your lovely review! Sue :)
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