The experience with Hays Travel was exceptional. Time was taken by the Staff to ensure that our needs were met which culminated in booking a holiday to Rhodes. Nothing was too much, giving us informa... See more
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Always very well looked after by all the staff at Hays Travel Haywards Heath, especially Jane who we usually see.
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Mel worked really hard to find us the perfect holiday destination and we are very grateful to her for all the time she kept looking for us. Hays travels is the best travel agency and we always use the... See more
Company replied
Our assistant was very helpful, managed to get us a good discount on our cruise and answered the many questions put to her by all the family. I would definitely use Hays Travel again.
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
643 reviews
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Always very well looked after by all…
Always very well looked after by all the staff at Hays Travel Haywards Heath, especially Jane who we usually see.
11 August 2026
Reply from Hays Travel - Haywards Heath
Jacqueline,
Thank you so much for this wonderful feedback! We are so pleased to hear that you are always well looked after by our team, especially Jane. We truly appreciate your kind words.
Kind Regards
Hays Travel Haywards Heath
The experience with Hays Travel was excetionals…
The experience with Hays Travel was exceptional. Time was taken by the Staff to ensure that our needs were met which culminated in booking a holiday to Rhodes. Nothing was too much, giving us information on the resort and the local area which suited our criteria.
27 July 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful feedback! We are so pleased to hear that you had good experience booking your holiday with us! We look forward to assisting you again in the future.
Kind Regards
Mel
Our assistant was very helpful
Our assistant was very helpful, managed to get us a good discount on our cruise and answered the many questions put to her by all the family.
I would definitely use Hays Travel again.
1 August 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful feedback! We are so pleased to hear that you had good experience booking your holiday with us! We look forward to assisting you again in the future.
Kind Regards
Mel
Mia listened
Mia listened to what we wanted and then got the necessary quote.
We asked additional questions and nothing was too much trouble.
It is a pleasure dealing with her.
3 August 2026
Reply from Hays Travel - Haywards Heath
We are happy to hear you had good experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mia
This was only the 2nd time l have…
This was only the 2nd time l have booked in a travel agent’s. I must say Zahra was very helpful and nothing was too much trouble for her. It was a pleasure to book. Many thanks. John Richards
1 August 2026
Reply from Hays Travel - Haywards Heath
We are happy to hear you had good experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Zahra
no problems
22 July 2026
Reply from Hays Travel - Haywards Heath
We are happy to hear you had good experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mia
Very grateful to hays travel
Mel worked really hard to find us the perfect holiday destination and we are very grateful to her for all the time she kept looking for us. Hays travels is the best travel agency and we always use them because they have the best staff.
29 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mel
As always
As always, very professional it is always a pleasure, the staff are great. They have look after me over the years🤗😎🤗
19 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Jane
The young lady that supported me really…
The young lady that supported me really adapted to my needs and respected my time constraints
23 July 2026
Reply from Hays Travel - Haywards Heath
We are happy to hear you had good experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Eloise
Many thanks to Mia at Haywards Heath…
Many thanks to Mia at Haywards Heath branch for organising a special holiday for my wife's birthday to the Italian Lakes. The sevice provided was professional prompt and personal. Highly recommended.
10 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mia
Was told up front the total cost with…
Was told up front the total cost with out hidden extras!
9 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Zahra
Eloise was a great help booking my fights.
Eloise gave me the time I needed to make sure my flights were correct for my planned trip. Good departure and arrival times and best priced carrier.
11 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Eloise
Helpful knowledgeable
Mia was helpful nothing too much trouble patient and really went to a lot of trouble
12 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mia
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Jane
A staff member who is a credit to Hays Travel.
The agent was so helpful and quick with her responses to my various emails as I kept asking for quotes for different hotels. An absolute star! She made it a joy to book through Hays and we will do again in the future without question.
2 July 2026
Reply from Hays Travel - Haywards Heath
Thank you for your wonderful feedback! I'm so pleased to hear about your positive experience. We look forward to assisting you with your future bookings.
Kind Regards
Zahra
Mel was very professional but very…
Mel was very professional but very friendly too. She found us the perfect cruise for 2027 and we can't to go
1 July 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mel
Mia was very helpful and polite
Mia was very helpful and polite. She went through an extensive search to find a holiday which suits my individual criteria.
24 June 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Mia
Helpful and professional
It’s been a long time since we used a travel agent and we certainly will again. Mel was helpful and informative. We are delighted with the holiday she booked for us and are looking forward to visiting Zante.
23 June 2026
Reply from Hays Travel - Haywards Heath
We are so happy to hear you had such a wonderful experience booking your holiday with us! We look forward to assisting you again.
Kind Regards
Mel
Eloise was very helpful and explained…
Eloise was very helpful and explained everything to me about holiday . Very pleasant. I would highly recommend booking With Hays Travel .
28 June 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Eloise
We knew our destination and hotel
We knew our destination and hotel, so this was straightforward. The member of staff went through the flight times for the dates we wanted to travel, so this was easy. Pleasant staff and she was very helpful
16 June 2026
Reply from Hays Travel - Haywards Heath
We're so glad we could assist you promptly with your holiday arrangements!
Kind Regards
Mia
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