I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
Company replied
Warm friendly welcome. The holiday that we wanted was quickly found and Eloise discussed all the options and answered all of our queries. All our particulars were taken down and our booking was made... See more
Company replied
Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
663 reviews
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Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Excellent service and very well looked…
Excellent service and very well looked after. Explained everything all the time and gave us options. We came into the shop with a main idea of our destination and what we wanted to do , and with a joint decision we ended up booking the holiday for Sept 2027
25 March 2026
Reply from Hays Travel - Haywards Heath
JOHN PARK,
We appreciate you sharing your booking experience for your holiday in 2027. I am pleased I was able to help get you booked
Kind regards
Jane
Great!
Mia was great!
I wasn't exactly sure what I wanted so gave Mia some rough idea of what I was looking for and she ran with it!
She was very patient and flexible with the changing requirements and we came up with what I hope will be the perfect holiday!
21 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Friendly and helpful
21 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Holiday booking
Mia was very friendly and helpful. Spent a lot of time with us. A very pleasant experience. Could not have been better.
20 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Our local hays travel are so…
Our local hays travel are so helpful,Jane ,who has helped us book our last 2 holidays,very informative, & answers any questions, how ever trivial,amazing swrvice
19 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Mel at the Haywards Heath branch was…
Mel at the Haywards Heath branch was very helpful and knowledgeable
19 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Mel is absolutely lovely
Mel is absolutely lovely, she was so helpful when i asked many questions & gave me all the information i needed, would definitely book with Hayes @, Haywards Heath again! x
18 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Booking Holidays
Mel as always been been brilliant with booking our Holidays.
Thank so much.
Steve and Tina
18 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
The advisor that we saw(Mel) was very…
The advisor that we saw(Mel) was very helpful and patient when dealing with our complicated booking. At all times she was very professional which gave us great confidence.
12 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Quick service
Quick service to book our flights to Australia as we had to cancel our earlier flights via Dubai.
4 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Fantastic staff Mel was really helpful…
Fantastic staff Mel was really helpful and efficient catered for all our needs. Made booking stress free.
1 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
We had already chosen the cruises that…
We had already chosen the cruises that we wished to take. The bookings were made competantly, so far as we know, and the insurance, which was not entirely straght forward, was arranged competantly
27 February 2026
Reply from Hays Travel - Haywards Heath
Thank you for your kind feedback , I am pleased I was able to help you and book your holiday for you
Kind regards
Mel
Great service as always
Great service as always! Helpful, patient and very kind ! Mel,Mia and all staff thank you. Would always recommend.
4 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your kind feedback , I am pleased I was able to help you and book your holiday for you
Kind regards
Mia
Jane is always so polite and helps
26 November 2025
Reply from Hays Travel - Haywards Heath
Thank you for your kind feedback , I am pleased I was able to help you and book your holiday for you
Kind regards
Jane
Great staff
Great store, really friendly and knowledgeable staff that are always happy to help.
3 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
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