I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
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Warm friendly welcome. The holiday that we wanted was quickly found and Eloise discussed all the options and answered all of our queries. All our particulars were taken down and our booking was made... See more
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Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
663 reviews
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Jane was very help and South Africa trippatient with our…
Jane was very help and patient with our requests and listening to our needs and after a few tweaks we are super excited for our trip to South Africa
8 May 2026
Reply from Hays Travel - Haywards Heath
Lisa Mckill,
We're so glad we could assist with your travel plans! We hope you have an amazing trip to South Africa.
Kind Regards
Jane
I wanted a Voucher as a Wedding Gift
I wanted a Voucher as a Wedding Gift. The young lady was kind, helpful and I came away with the voucher.
14 May 2026
Reply from Hays Travel - Haywards Heath
Wendy Page-Mitchell,
We are so glad we could help with your wedding gift. We appreciate your kind words!
Kind Regards
Hays Travel
Very helpful very good customer service
13 May 2026
Reply from Hays Travel - Haywards Heath
Peter,
We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Haywards Heath
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our service so helpful and detailed.
Kind Regards
Jane
Jane & the rest of the team are as…
Jane & the rest of the team are as always very knowledgeable, nothing is too much trouble to make sure I got what I was looking for & at a reasonable price.
8 May 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Excellent service as always.
Discussed cruise we would like to book and pre-registered for our preferences. Once bookings opened Mel was able to secure booking for us based upon our preferences. Many thanks to Mel for excellent service, always with a smile.
29 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Seen quickly
Seen quickly. Assistant remembered me from previous booking. Completed in less than half an hour.
2 May 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Lovely to book holiday in travel agent…
Lovely to book holiday in travel agent rather than online hotel,flights.transfer all in one visit young lady very helpful.
26 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Patience coupled with attention to…
Patience coupled with attention to detail and a calm friendly service.
23 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Zahra
What can I say
What can I say. Always helpful, always a friendly service, we always use the Haywards Heath branch and can’t thank Mel and Louise enough for two holidays we have just booked. Thank you.
15 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
Such knowledge staff x
Such knowledge staff x
Guiding 3 older ladies book a city break in Athens x
18 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mia
Hays in Haywards Heath
Friendly bunch in Hays, Haywards Heath, and Mel, as usual, was polite, cheerful and efficient when booking our flights to the Mediterranean. Thank you Mel!
15 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Eloise found everything I needed and…
Eloise found everything I needed and was polite and knowledgeable.
5 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
outstanding help from Jane at HH
outstanding help from Jane at HH. Hays always very helpful.
4 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Jane
The experience was great from start to…
The experience was great from start to finish -- we wanted a holiday and popped in to the store. We were given different options with everything explained clearly.
Eloise the customer service representative was friendly, knowledgable and very helpful and talked us through the options. Eloise created our package and we now have an amazing holiday planned!!! -- Thank you Eloise and Hays Travel.
1 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
It’s great to have a travel agency on…
It’s great to have a travel agency on the high street - where you can walk in and talk to staff who are knowledgeable and friendly.
26 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Eloise
Holiday booked to Croatia !
Mel talked us through various options.
She is very experienced and patient.
We ended up booking a holiday to Croatia.
Very excited and looking forward to September !
1 April 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
Mel is always incredibly helpful and…
Mel is always incredibly helpful and nothing is too much trouble. Which is why we always ask her to book holidays for us.
Invariably she does research and often comes up with suggestions we hadn’t thought of.
13 March 2026
Reply from Hays Travel - Haywards Heath
Thank you for your review! I’m glad I could make your experience a pleasant one.
Kind regards, Mel
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