Heather was excellent again. The holiday booking and my requests to change a few things were dealt with quickly and with a friendly attitude. She is happy to discuss destinations, options and her exp... See more
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With first enquiring about the cruise, to booking, the help I received from Heather was very informative, and knowing she is only a phonecall away if I have any more queries is very reassuring. I hav... See more
Heather at Hays is fantastic. We have now booked 5 holidays with her. She is responsive, friendly, knowledgeable and no question goes unanswered. Whether we ask her to find us something with very litt... See more
Company replied
Very easy to book as Heather explained everything in detail.Found the whole booking experience a lot easier dealing with her than in the travel agents shop when booking a cruise for July . Won’t hesit... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Heather Currie, EH32, Prestonpans, United Kingdom
- 01875 577008
4.9
Excellent
244 reviews
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Heather made it really easy to book the dream cruise
Heather made it really easy to book the cruise we wanted, after seeing her advertisement. She clearly explained what she was doing and what we then needed to do. She was also really helpful in adding on another 2 people from a different airport. Great service!
5 March 2025
Reply from Hays Travel - Heather Currie
Ahh thanks Lesley.Glad to have helped.Heather
Heather was fantastic first time I have…
Heather was fantastic first time I have used her and would definitely recommend.
25 February 2025
Reply from Hays Travel - Heather Currie
Ahh Karen that is very kind!It was my pleasure to assist in your next holiday booking.Heather
Heather was very friendly
Heather was very friendly. She was also very helpful with ideas about where I wanted to stay. Sent over paper very quickly.
20 February 2025
Reply from Hays Travel - Heather Currie
Thank you Joyce for the Kind review!My pleasure to help with your dream trip!Heather
Fantastic , Helpful & Friendly
Heather was fantastic . Very helpful informative & friendly
Would highly recommend
5 February 2025
Reply from Hays Travel - Heather Currie
Thank you for booking your next holiday with me Craig.Heather
Heather at Hays is fantastic
Heather at Hays is fantastic. We have now booked 5 holidays with her. She is responsive, friendly, knowledgeable and no question goes unanswered. Whether we ask her to find us something with very little info to go on, come to her with a holiday we have already picked and ask for a price comparison or have questions post booking, she is always warm and willing to help.
31 January 2025
Reply from Hays Travel - Heather Currie
Jemma you are very welcome!Glad to help with your holiday bookings.Heather
So easy to book as it was done by phone…
So easy to book as it was done by phone , heather Currie was good at finding me and my friends a holiday to ur criteria
3 February 2025
Very happy customer
Dealt with Heather Currie to book a cruise to the Fjords.
Heather was so informative and patient and we chatted well into the evening which was much appreciated.
30 January 2025
Reply from Hays Travel - Heather Currie
You are very welcome Debbie!Thank you for booking your cruise with me.Heather
This is the second time I have booked a…
This is the second time I have booked a cruise from Heather Currie at Hays travel. She makes everything so simple and straightforward. I can thoroughly recommend her to anyone who wants a holiday.
30 January 2025
Reply from Hays Travel - Heather Currie
Thanks Willie!Much appreciate you booking your family cruise holiday with me again.Heather
Book with Heather Currie
Absolutely outstanding knowledge and customer service from Heather Currie. Second cruise booked with Heather and wouldn't go anywhere else now. Heather has gone the extra mile on every occasion to taylor our holiday for the perfect experience.
1 February 2025
Reply from Hays Travel - Heather Currie
That's very kind Samantha!Thank you for this and letting me help with your cruise holiday's.Heather
Heather is second to none
Heather is second to none , Customer service is fantastic..wouldn't use another travel consultant!
30 January 2025
Reply from Hays Travel - Heather Currie
Thank you Pauleen!Really appreciate this.Heather
Reply from Hays Travel - Heather Currie
Many thanks and it was my pleasure to assist you with your next holiday.Heather
Shocking service
Shocking service. All they want is your money. Very unhelpful. Do not warn you off cancellation fees or any additional costs. Stay clear at all times. Money thieving company.
12 January 2025
Reply from Hays Travel - Heather Currie
Hello Stephanie,Very sorry to hear you are not happy since you cancelled your holiday booking.You were well aware of the terms and conditions at time of booking as read out to you at time of booking.
If you cancel a holiday once it is confirmed it would be cancelled at a loss of deposits paid.Your e mail stated a wish to cancel 7 days after booking.After receiving a few unkind e mails from yourself I contacted the tour operator on your behalf to see if the holiday could be reinstated.
The response from the tour operator was that the holiday could indeed not be re instated as you had asked for the holiday booking to be cancelled.
I then proceeded to send you ABTA's contact details as you were not happy that you cancelled a holiday.
You will see that every other review from my customers is outstanding as I always go above and beyond for my customers and I am sorry that you feel that I was unhelpful when it was yourself that cancelled your holiday.
Again if you wish to contact ABTA I shall pop the link below
https://www.abta.com/help-and-complaints
I do hope you get to travel soon
Heather
Quick friendly service great value
3 January 2025
Reply from Hays Travel - Heather Currie
Thank you Yvonne for booking your next holiday with me.Heather
Reply from Hays Travel - Heather Currie
Thank you for booking your Lapland trip with me.Heather
Fantastic experience all questions…
Fantastic experience all questions answered an pleasure to speak to Heather 2nd time booking with her an won’t hesitate to call her for any inter holidays
3 November 2024
Reply from Hays Travel - Heather Currie
Ahh thank you Arlene for the very kind review.Glad to have assisted you again.Heather
Cruise booking
Great knowledge of the ship we were booking to travel on, very helpful and smooth service.
1 November 2024
Reply from Hays Travel - Heather Currie
Thank you so much for booking your next cruise holiday with me.Much appreciated.Heather
Excellent service
Heather is brilliant goes above and beyond, helping you get the best holidays at great prices. Also explained options etc to me for my first cruise. Easy process no hassles and smooth transaction.
28 October 2024
Reply from Hays Travel - Heather Currie
Thank you Alison very much for this.Glad to have helped.Heather
Reply from Hays Travel - Heather Currie
Thank you Mr.Munro.Much appreciated.Heather
Special Holidays
This is the second time I have asked Heather to help me find the special holidays that we were looking for and as before she was very helpful with all our special requirements and requests. Hays travel are easy to deal with and have great options avai for whatever your holiday needs are
4 October 2024
Reply from Hays Travel - Heather Currie
You are very welcome Trevor.Glad to have helped again.Heather
5* service from Heather
Heather was very helpful & answered any questions i was unsure about being a 1st time cruiser.
I will definitely book with her again.
5* service!!
29 September 2024
Reply from Hays Travel - Heather Currie
Thank you very much Jaime.My pleasure to have helped you to get your first cruise holiday confirmed.
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