After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
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See what reviewers are saying
We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
Natalie was so helpful and searched to fine us the best deal for our cruise, for our family, which included finding us the right cabins and the best prices. She spent time explaining it all to us.... See more
Company replied
Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
928 reviews
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Reply from Hays Travel - Hedge End
Thank you for your positive feedback. I am happy to help with any queries you might have with your booking and also your other ideas you might have in the pipeline, hope to see you soon, Natalie
Excellent advise and help from everyone
10 January 2026
Reply from Hays Travel - Hedge End
We're glad you found our advice and help excellent. Thank you for your feedback; we appreciate it. Regards Leah
Nicky
Nicky, very approachable and professional.Great credit of Hays Travel. Always a pleasure.
9 January 2026
Reply from Hays Travel - Hedge End
Thank you for your kind comments, this really means so much to me. Thank you for your continued loyality. - Nici
Very helpful in setting up my mobile…
Very helpful in setting up my mobile and apps
Stephanie and Mollie were very knowledgeable
9 January 2026
Reply from Hays Travel - Hedge End
Thank you so much for the lovely review! I'm glad we were able to help book your holiday, I'm sure you will have a great time!
Kind regards,
Mollie & Steph
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, Lindsay was pleased to help you get your holiday booked for you!
Kind Regards,
Leah :)
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you book your holiday!
Kind Regards, Leah :)
Warm welcome and great service
Once again Nici has booked another fabulous holiday for us. Always a warm welcome and great service - thank you Nici.
4 January 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Nici.
Kind Regards, Leah :)
No hassle Everything was covered
3 January 2026
Reply from Hays Travel - Hedge End
Thankyou for your kind feedback, it was a pleasure helping you get your holiday booked!
Kind Regards, Nici :)
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your kind comments on to Mollie!
Kind Regards, Leah :)
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Nici!
Kind Regards, Leah :)
Spoke to someone instead of doing on a…
Spoke to someone instead of doing on a travel app which can’t sort out your problems
2 December 2025
Reply from Hays Travel - Hedge End
Thank you for your 5 star review it was a pleasure to get your cruise booked. Regards Stephanie
Natalie was very helpful
Natalie was very helpful. She sorted out our accommodation very quickly on Ventura, doing a seven night cruise to Scandinavia. We were able to spread the cost of the cruise over 20 monthly payments with no interest. This was very helpful.
9 December 2025
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated. This is such a nice cruise, I am sure you will have a wonderful time and with the monthly payments, very affordable. Hope to see you soon, Natalie
Very knowledgeable
Very knowledgeable, friendly and helpful.
Have taken all the stress away.
9 December 2025
Reply from Hays Travel - Hedge End
Thank you for your lovely review. It was a pleasure to plan your holiday for you. I hope you have an amazing time. - Nici
Great experience
Molllie was very helpful and friendly while booking oir cruise and even though there was a glich in the system she remained calm and friendly.
Very professional.
29 November 2025
Reply from Hays Travel - Hedge End
Thank you so much for the lovely review! It was a pleasure to book your next cruise, i'm sure you will have a great time.
Kind regards,
Mollie
Nikki is very experienced in dealing…
Nikki is very experienced in dealing with all matters concerning the booking and we feel confident that all will be well with the holiday. We would say too that all the girls are very helpful when we have spken to them.
3 December 2025
Reply from Hays Travel - Hedge End
Thank you so much for your kind review, I was really pleased to be able to help you with your booking once again, I will pass this onto the girls and you are right we are all a very helpful bunch! - Kindest regards, Nici
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Nici :)
We'd like to say a big thank you for…
We'd like to say a big thank you for finding us the best deal for our 2026 holiday. Our travel assistant on the day was extremely helpful.
26 November 2025
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your kind comments on to Mollie!
Kind Regards, Leah :)
As soon as i went through the door I…
As soon as i went through the door I was meet with a friendly smile , we sat down and closed the holiday that I have already sorted and they sort out all the credit that the last holiday .
20 November 2025
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your kind comments on to Mollie!
Kind Regards, Leah :)
Very helpful staff member
Very helpful staff member . Really nice customer service with a smile .
26 November 2025
Reply from Hays Travel - Hedge End
Thank you for your 5 star review it was a pleasure to get you booked. Regards Leah
Holiday here I come
Very helpful staff, willing to help me find the holiday I wanted.
16 November 2025
Reply from Hays Travel - Hedge End
Thankyou so much for your lovely review, I will pass on your kind comments on to Natalie!
Kind Regards, Leah :)
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