This was my daughters and mine second visit asked for Mollie as she was so patient on our previous visit. Mollie again was so patient and professional we never felt rushed even though we did take a... See more
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All of the team worked so hard in helping me find a cruise for a special birthday in June next year(2027). We needed a fully accessible stateroom plus another stateroom for care staff. I cannot prais... See more
Company replied
Having found I was going to be home for Easter, but wanting to be in Gran Canaria, I knew where to go. At Hays, I often deal with Nici as she know what I want almost without asking. She confirmed by h... See more
Company replied
Lovely travel agent, very helpful but not at all pushy, didn’t feel pressurised to book anything. Agent had personally travelled on this particular cruise ship - it was great to have her knowledge of... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
907 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
All good as it always is Natalie found…
All good as it always is Natalie found us what we were looking for.
4 August 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback. I am so pleased you are booked onto such a lovely cruise. I am sure you will have a wonderful time. I am happy to help if you have any queries with it. Natalie
Reply from Hays Travel - Hedge End
Thank you for the 5-star review! It was a pleasure helping you book your cruise, I'm sure you will all have a great time!
Kind regards,
Mollie
Extremely helpful and very patient
Extremely helpful and very patient. Polite and friendly and informative
31 July 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback. I am pleased you are booked and ready to go! If you have any queries at all, I am happy to help, Natalie
I have said before and I'll say again
I have said before and I'll say again; Nici is amazing - knows her stuff but also she conveys confidence with her travel knowledge.
Thankyou
22 July 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review. I was so pleased to be able to help you with your trip again. Anything you need just shout. - Nici
Stephanie deserves recognition as going…
Stephanie deserves recognition as going on beyond normal expectations when booking both my future cruises
Very professionally well done Steph
23 July 2026
Reply from Hays Travel - Hedge End
Thank you for your lovely words, it is always a pleasure to book your cruises. Regards Stephanie
This was my daughters and mine second…
This was my daughters and mine second visit asked for Mollie as she was so patient on our previous visit.
Mollie again was so patient and professional we never felt rushed even though we did take a lot of her time.
We are booked for next year again through Mollie
Everyone in the agency at Hedge End are very pleasant and helpful
23 July 2026
Reply from Hays Travel - Hedge End
Thank you for the 5 star review! As always it is a pleasure booking your next holiday, i'm sure you will both have the best time!
Kind regards,
Mollie
Leah and Stephanie were courteous
Leah and Stephanie were courteous, welcoming, and very efficient on two separate visits to Hedge End.
22 July 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was an absolute pleasure helping you sort your cruise !
Kind Regards, Leah :)
Above and beyond
All of the team worked so hard in helping me find a cruise for a special birthday in June next year(2027). We needed a fully accessible stateroom plus another stateroom for care staff. I cannot praise them highly enough for their perserverance and dedication.
21 July 2026
Reply from Hays Travel - Hedge End
Thank you so much for your wonderful review. It was a pleasure to help you and so pleased that you now have a lovely cruise to look forward to for your special birthday. Kindest regards - Nici
The staff were super helpful and…
The staff were super helpful and treated us with high professionalism.
11 July 2026
Reply from Hays Travel - Hedge End
Thank you for your 5 star review it was a pleasure to get you booked. It is lovely to hear how helpful we were. Regards Natalie
The young lady was very helpful and…
The young lady was very helpful and polite very easy to to talk to
11 July 2026
Reply from Hays Travel - Hedge End
Colin,
Thank you for your wonderful feedback! We are so pleased to hear that Jess was helpful and polite, making your experience a positive one. We appreciate your kind words.
Kind Regards
Hays Travel Hedge End
Reply from Hays Travel - Hedge End
Thank you so much for your kind review and I was so pleased to book you on this amazing tour, I know you will have the best time. - Nici
My request was very specific
My request was very specific, so Natalie had to search for suitable accommodation and location. Nothing was too much effort for her, including constantly checking options on price and departure airports.
Her knowledge of visa requirements was also very helpful. A calm confident and friendly experience resulting in a holiday booking.
16 July 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated. Its great we were able to find the ideal property for you and I am sure you will have a great holiday and an adventure too. I am happy to help with any queries you might have, many thanks Natalie
Very satisfied with the holiday booking…
Very satisfied with the holiday booking advice and patience of the staff.
7 July 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review, I am so glad we could get your holiday booked for you!
Kind Regards,
Jess
Lots of different options
Lots of different options, tried to find the cheapest deal for the most days
5 July 2026
Reply from Hays Travel - Hedge End
Thank you so much for your 5-star review, I will pass on your comments to Mollie!
Kind Regards,
Jess
the young lady who served me,and im…
the young lady who served me,and im sorry my memory is terrible,was very helpful and worked hard to help me , when i decided on a cruise , she was brilliant and secured for me just what i wanted hays is my usual travel agency pete lucas
12 July 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was an absolute pleasure helping you get you cruise all booked!
Kind Regards, Leah :)
Thank you Nici for organising our…
Thank you Nici for organising our cruise with our elderly parents - you made it so easy! Exceptional service yet again - thank you
11 July 2026
Reply from Hays Travel - Hedge End
Thank you so much for booking your cruise with me again, I was very happy to help and glad we found cabins that suited your parents needs. Kindest regards - Nici
Wonderful service at Hayes ,Hedge End
First of all the air conditioning was great.
Mollie was knowledgeable, polite and friendly and very considerate to our needs. She was exceptionally patient with us and the other staff were helpful too fetching us water and organising our currency.
8 July 2026
Reply from Hays Travel - Hedge End
Thank you for the 5-star review! I'm glad we managed to find a lovely holiday for you to Majorca, i'm sure you will have a great time.
Kind regards,
Mollie
I had a complicated situation...
I had a complicated situation where I needed to swap a cruise and transfer my existing booking to another person. In addition to this I wanted to secure an accessible adapted cabin on a different cruise!
The team at Hedge End did me proud and sorted everything in a day! Excellent service and very much appreciated. THANK YOU.
7 July 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind comments and it is always a pleasure helping you with your bookings!
I will pass on your kind comments on to Emma.
Kind Regards,
Leah :)
Leah looked after us very well thank you
30 June 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you get your holiday booked!
Kind Regards, Leah :)
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