Such helpful staff that enable you to navigate and find the holiday that you're looking for. Sally was great this year and Karen has helped us in the past. Always friendly, knowledgeable and supportiv... See more
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Once again Steve in your Hemel Hempstead shop could not have been any more helpful. He managed to find a great last minute deal for me that 2 other travel agencies I visited were unable to get even cl... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Karen was great as usual. Very knowledgeable about all locations, she listened to out requests and found a holiday suitable. Friendly and informative. Thanks Karen
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
596 reviews
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Our first cruise.
Everything was explained down to the last detail. So simple to book our holiday (cruise) and saved so much money aswell. Staff at Hays are so helpful and friendly. And yes, we are so pleased.
3 August 2026
Reply from Hays Travel - Hemel Hempstead
So happy that I was able to assist you with your first cruise.I'm sure that you will have a fantastic time.
Regards
Steve
Friendly and helpful staff
Friendly and helpful staff. They take the time to find you the best deals and accommodate all your wishes for your holiday
2 August 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.You certainly have a lovely holiday to Gran Canaria to look forward to.
Such helpful staff that enable you to…
Such helpful staff that enable you to navigate and find the holiday that you're looking for. Sally was great this year and Karen has helped us in the past. Always friendly, knowledgeable and supportive.
26 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thanks for taking the time to leave a review, Enjoy Mexico
Sally
Always book with Hays
Always book with Hays. Everyone is so knowledgeable, caring and easy to talk to. Wouldn’t go anywhere else. Thank you Karen ( Hemel Hempstead) for your help.
1 August 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your lovely review. This is going to be a fantastic holiday. Cant wait to hear all about it.
Kind regards
Karen
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments .They are very much appreciated
Karen was great as usual
Karen was great as usual. Very knowledgeable about all locations, she listened to out requests and found a holiday suitable. Friendly and informative. Thanks Karen
1 August 2026
Reply from Hays Travel - Hemel Hempstead
Thanks for leaving this lovely review Julie. I'm sure you and Sarah will love Playa Blanca. Ibiza next year lol?
Regards
Karen x
Karen is an amazing travel agent
Karen is an amazing travel agent. She thought of everything and we came out of the Hemel Hempstead shop happy with the holiday we just booked.
29 July 2026
Reply from Hays Travel - Hemel Hempstead
Thanks for your kind words Mark. I hope you all have a wonderful time. I certainly enjoyed my time there. Enjoy the Gala Party on Friday night.
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.You certainly have a lovely trip to look forward to.
Great customer service
Once again Steve in your Hemel Hempstead shop could not have been any more helpful. He managed to find a great last minute deal for me that 2 other travel agencies I visited were unable to get even close to matching.
25 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you once again Carole for your lovely words.Another great trip for you to look forward to!
Kind Regards
Steve
Karen was lovely
Karen was lovely, we were drawn to her straight away and she found us the perfect trip to LA at a reasonable price and made the experience easy and advised us during the entire booking.
19 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review,
Can't wait to see the photos of the Hollywood sign
Kind regards
Karen
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks so much for the review.
Enjoy Bulgaria ✈ 🍻
Best Wishes
Sally
Extremely friendly and pleasant lady
Extremely friendly and pleasant lady. Showed us a variety of options before we settled on our choice.
21 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you so much for the review.
Enjoy Greece and sampling all the delicious tavernas 🥗🍷
Best wishes
Sally
Helpful and friendly staff
8 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank so much for leaving a review.
Enjoy Cyprus on your lovely flight times :)
Sally
Holiday booking
The operative I spoke to (Steve) was very helpful and looked at various options for my holiday.we decided which one suited me best
10 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments.I'm so glad that I was able to meet your requirements.You now have a lovely holiday to look forward to.
Kind Regards
Steve
Stephen was knowledgable
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system.
Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issues.
Printed out holiday insurance quote too.
James.. needs a mention too… very hot day & we’re given glasses of water.
Never been into Hays Travel in Hemel before but it will be my go too place in future.
First class service ! 😎🏖️ ✈️
9 July 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments.I'm so glad that I was able to meet your requirements.You now have a lovely holiday to look forward to.
Kind Regards
Steve
We had the most excellent service from…
We had the most excellent service from Sally she made time for us with a different booking as we wanted to join other family members that had already booked they could not have been more helpful it was so refreshing to have such great customer service
7 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We hope you and all the family enjoy Mexico.
Best Wishes
Sally
Danielle was extremely helpful
Danielle was extremely helpful, and nothing was too much trouble, all very simple and everything was done and organised by Danielle
4 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for your wonderful review! We are so pleased to hear that Danielle was extremely helpful
Best Wishes
Sally
Really helpful
Really helpful. Couldn’t ask for a better service in booking our holiday. Would definitely recommend to my friends and I will be booking another holiday again with Hayes travel.
2 July 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
It was my pleasure to book your lovely cruise.
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind review.
We hope you have a great trip.
Best Wishes,
James
The lady who dealt with my flight was…
The lady who dealt with my flight was very professional. helpful and friendly, there was another lady on the other end of the booking fone was also very professional, I could overhear the other staff in the room taking bookings and they too were the same
30 June 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for the review , We hope you enjoy your time with your brother in Tasmania on the bike & side car racing 🏍
Best Wishes
Sally
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