Hays Travel - Hemel Hempstead Reviews 

623
TrustScore 5 out of 5

4.9

29 The Marlowes Centre, HP1 1DX Hemel Hempstead, GB


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Rated 5 out of 5 stars

Karen was very helpful she listened to what we required and did her very best to get it,which she did.Being friendly helps the customer to ask questions relating to what they require.

Rated 5 out of 5 stars

James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more

Company replied

Rated 5 out of 5 stars

Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.

Company replied

Rated 5 out of 5 stars

Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom

  • 01442816562

4.9

Excellent

TrustScore 5 out of 5

623 reviews

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4.9

All reviews

(623)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasant staff in Hemel Hempstead…

Very pleasant staff in Hemel Hempstead store, always a friendly greeting, a smile and eye contact from them all, even when with other customers they acknowledge you.
Sally was very helpful as usual and Keisha found us the perfect tour we wanted.
Very happy with our experience.

1 May 2026
Hays Travel - Hemel Hempstead logo

Reply from Hays Travel - Hemel Hempstead

Good Afternoon,

Thank you for taking the time to leave a review, and booking another holiday with us🙂

We really hope you enjoy your Tour to India 🐯 .

Best Wishes

Sally & Keesha

Rated 5 out of 5 stars

As always Sally and the team are very…

As always Sally and the team are very good at the jobs very good service I feel all most part of the team I always book my Holidays with them

6 May 2026
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Reply from Hays Travel - Hemel Hempstead

Good Afternoon,

Thanks for the lovely review.

I really do have an amazing team .
We all hope you have a fab time in Tenerife🍹🍻

Best Wishes

Sally & All the Team

Rated 5 out of 5 stars

Really friendly

Really friendly, chatty and welcoming staff that could give me live and relevant information on our destination.
The direct debit pay option was excellent.

We’ll definitely be going back to our next holiday booking.

6 May 2026
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Reply from Hays Travel - Hemel Hempstead

Good Afternoon

It was lovely to meet you both yesterday.

We really hope you enjoy your cruise ⛵

Best Wishes

Karen , Sally & all the Team at Hays Travel

Rated 5 out of 5 stars

The Staff are excellent and very…

The Staff are excellent and very adaptable to customer needs.
We always recommend Hays Travel Hemel Hempstead.
Manager Sally has a great team 😊

4 May 2026
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Reply from Hays Travel - Hemel Hempstead

Good Morning

Thanks for the lovely review.
I really do have an amazing team .
We all hope you all have a fab time in Benidorm 🍹🍻

Best Wishes

Sally & All the Team

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful

29 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good morning Carol,

Thank you for taking the time to leave a review. We hope you have the best time in Majorca with your family 😊

Kind Regards,
Keesha

Rated 5 out of 5 stars

Great Friendly Staff

Great Friendly Staff, always very helpful.

22 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good Afternoon

Thanks for the lovely review.

We hope you have a lovely holiday.

Kind regards

Sally

Rated 5 out of 5 stars

The staff were lovely all professional

The staff were lovely. Friendly and booked the holiday and also found the hotel which we wanted under our budget. They rented us our boarding passes which was excellent service.

22 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good Afternoon

Thank you for taking the time to leave a review.

We hope you all have a lovely holiday.

Kindest regards

Karen

Rated 5 out of 5 stars

Real expertise at work

Real expertise at work, we could have never done what was done for us by oursleves

29 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good Morning

Thank you for sharing your positive experience with us.

We hope you have a great flight to the Shetland Islands.

Best Wishes

Steve

Rated 5 out of 5 stars

Sally was very welcoming and patient…

Sally was very welcoming and patient answering all my questions. She had also done research before my visit. Felt much more confident having someone take me through the booking process.

29 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good Morning

Thank you for taking the time to leave a review.

We really hope you enjoy your cruise to the North Cape , it truly is a once in a lifetime holiday.

Best Wishes

Sally

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Steve went out of his way to find the right holiday for me. Definitely recommend Hays.

28 April 2026
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Reply from Hays Travel - Hemel Hempstead

Thank you for your very kind comments.Another lovely holiday for you to look forward to Dawn

Rated 5 out of 5 stars

Booking a holiday

Steve from hemel .Has booked holidays for me before and Always been very helpful .

23 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good Morning

Thank you for taking the time to leave a review. We hope you have a lovely holiday.

Best Wishes

Steve

Rated 5 out of 5 stars

So nice to have Steve take my booking…

So nice to have Steve take my booking made sure this was the holiday that we needed would not stop looking to make sure
So helpful and friendly great customer service nice to see a man who still where’s a tie to Work? Hopefully one day he gets a tight properly apart from that service is great.

20 April 2026
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Reply from Hays Travel - Hemel Hempstead

Thank you for the kind review, we hope you all have a great time in Egypt.

Rated 5 out of 5 stars

Karen at the Hemel Hempstead branch is…

Karen at the Hemel Hempstead branch is amazing, she sat with us and gave us all the help we needed.

Never booked with Hays before, and after the great experience, we will not book another holiday with anyone else. 10/10

18 April 2026
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Reply from Hays Travel - Hemel Hempstead

I'm glad I was able to find you that amazing bargain! I look forward to finding more holidays for you in the future.

Karen x

Rated 5 out of 5 stars

We were treated most helpfully

We were treated most helpfully by a lady named Karen, who made the booking easy not only with our booking but also with information on possible future bookings. First class. Thank you.

10 April 2026
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Reply from Hays Travel - Hemel Hempstead

Thank you for the lovely review.
It was my pleasure to book your holiday. I look forward to booking your holidays in the future.

Have a fab time

Karen

Rated 5 out of 5 stars

Sally & Karen were so helpful

Sally & Karen were so helpful, making sure that we had the holiday that we wanted at a price we were willing to pay.

4 April 2026
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Reply from Hays Travel - Hemel Hempstead

Good Afternoon

Thanks for the kind review.

We hope you enjoy both of the holidays you booked , Cheeky little All inclusive fly & flop 🍹🍺

Safari with your friends later in the year 🦁🦒

Best Wishes

Sally

Rated 5 out of 5 stars

Hays in Hemel Hempstead are very…

Hays in Hemel Hempstead are very friendly and make you feel comfortable as soon as you walk in

7 April 2026
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Reply from Hays Travel - Hemel Hempstead

Thank you for your very kind comments.We do hope that you have a lovely holiday.

Rated 5 out of 5 stars

We use Hays because it works.

Immediately seen by your representative and straight down to business. Booking finished and all documents provided in 40 minutes. Congratulations to new (to us) employee James.

9 April 2026
Hays Travel - Hemel Hempstead logo

Reply from Hays Travel - Hemel Hempstead

Thank you for your very kind comments.We do hope you have a lovely holiday

Rated 5 out of 5 stars

Once again a excellent service from…

Once again a excellent service from Hays Hemel Hempstead
Went in and saw Karen not all Karen’s are Karen’s
We wanted to change one of our holidays wasn’t sure if we could do it we was there on Saturday Karen said I’ll try and call Monday as Saturdays are manic which we totally understood
Within 10 minutes of leaving I received a phone call from Karen all sorted this really is the best travel agent with the best staff
Oh well looks we have to book another holiday lol 😂

28 March 2026
Unprompted review
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Reply from Hays Travel - Hemel Hempstead

Hi Karen

Thank you for your kind comments. We pride ourselves on our customer service, and we look forward to booking your future holidays

Kind regards
Karen

Rated 5 out of 5 stars

Karen always goes above and beyond to…

Karen always goes above and beyond to make sure our expectations are exceeded, all staff are super helpful, we wouldn’t go anywhere else now 👍

23 March 2026
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Reply from Hays Travel - Hemel Hempstead

Thank you for your very kind comments.Your feedback is greatly appreciated.

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