Hays Travel - Hexham Reviews 663

TrustScore 5 out of 5

4.9

44 Fore Street Town Centre, NE46 1LZ Hexham, GB


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Rated 5 out of 5 stars

We orinally went to visit alisha in hexham branch. She was really helpful as we had had a previous experience but it was before my child was diagnosed with autism, so we wanted to speak to someone rat... See more

Rated 5 out of 5 stars

Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more

Company replied

Rated 5 out of 5 stars

Couldn't be more helpful, answered all my questions, very polite young man. Tom went through everything that I needed to know would definitely recommend Hays Travel Hexham

Company replied

Rated 5 out of 5 stars

Once again Excellent service from the staff at Hexham branch. All the staff are lovely and helpful but especially Karen the assistant manager. All our questions were answered in a pleasant and profes... See more

Company replied


Company details

  1. #21 of 202 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #6 of 33 best companies in Cultural tours provider
  5. #4 of 32 best companies in Currency exchange service
  6. #10 of 95 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom

  • 01434 267658

4.9

Excellent

TrustScore 5 out of 5

663 reviews

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4.9

All reviews

(663)

116,676 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We orinally went to visit alisha in…

We orinally went to visit alisha in hexham branch. She was really helpful as we had had a previous experience but it was before my child was diagnosed with autism, so we wanted to speak to someone rather than booking it on the internet, she was brilliant and we ended uo booking it the week after, also the manager was really helpful as she has had the same issues within her family. Alisha helped us find a perfect place, where we wanted to be and with the flight times that would be brilliant for us. Absoloutly brill loved the experience. Thankyou hexham branch

4 June 2026
Rated 5 out of 5 stars

Great service

Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with connecting flights to Heathrow with overnight accommodation. Nothing was an issue. Great service.

18 June 2026
Hays Travel - Hexham logo

Reply from Hays Travel - Hexham

Thank you for your lovely feedback Mark, it was great getting you booked :) - Tom

Rated 5 out of 5 stars

Attention to detail

Good service backed up with detailed attention to our requirements and a helpful approach to delivering a holiday package to meet our needs.

18 June 2026
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Reply from Hays Travel - Hexham

Thank you for your kind words John, it was lovely getting you booked up! Karen

Rated 5 out of 5 stars

Couldn't be more helpful

Couldn't be more helpful, answered all my questions, very polite young man. Tom went through everything that I needed to know would definitely recommend Hays Travel Hexham

7 June 2026
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Reply from Hays Travel - Hexham

Thankyou for your lovely feedback, was a pleasure booking you :) Thanks - Tom

Rated 5 out of 5 stars

karen listened to everything wesaid wed…

karen listened to everything we said wed like and was v patient in helping us book our holiday

31 May 2026
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Reply from Hays Travel - Hexham

Hi Susan, Thank you for your kind words, it was a pleasure getting you & Diane fixed up, hope you have a lovely time in Kefalonia, thanks Karen

Rated 5 out of 5 stars

Popped in to book a cruise

Popped in to book a cruise, very professional experience, and a great price we were happy with , thank you .

23 May 2026
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Reply from Hays Travel - Hexham

Thank you for your kind words, was lovely meeting you and getting you fixed up
Have a lovely time, thanks Scarlett

Rated 5 out of 5 stars

We were assisted by Karen who was both…

We were assisted by Karen who was both professional and friendly . She booked a holiday for us and helped us arrange Special assistance at the airport . We were very thankful to her

29 May 2026
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Reply from Hays Travel - Hexham

Hi, thanks for your kind feedback, was lovely seeing you both again and getting you fixed up for your next trip, have a lovely time, thanks Karen

Rated 5 out of 5 stars

The staff r absolutely brilliant they…

The staff r absolutely brilliant they really help u

29 May 2026
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Reply from Hays Travel - Hexham

Hi Deb, thanks for your feedback, as always lovely serving you and have a fabulous time with your family, thanks Alisha

Rated 5 out of 5 stars

Karen was very friendly and made us…

Karen was very friendly and made us feel welcome. She was also very knowledgeable in what were our travel requirements, and made all the necessary bookings we needed.

16 May 2026
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Reply from Hays Travel - Hexham

Hi Martin, thank you for your kind words, was lovely getting you fixed up on your twin centre, have a lovely time, thanks Karen

Rated 4 out of 5 stars

Good information given

Good information given

10 May 2026
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Reply from Hays Travel - Hexham

thankyou for your lovely review, happy to get you booked up :) Thanks -Tom

Rated 5 out of 5 stars

Once again Excellent service from the…

Once again Excellent service from the staff at Hexham branch. All the staff are lovely and helpful but especially Karen the assistant manager. All our questions were answered in a pleasant and professional manner. Nothing was a bother. That's why we continue to return time after time. Definitely would recommend to people.

17 May 2026
Hays Travel - Hexham logo

Reply from Hays Travel - Hexham

thankyou for your kind review, it was a pleasure getting you booked :) - Thanks Karen

Rated 5 out of 5 stars

Friendly and competent advice

Friendly and competent advice, hassle free booking. All staff equally helpful.
I highly recommend the service offered by Hayes at the Hexham office

12 May 2026
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Reply from Hays Travel - Hexham

thankyou for your lovely review, it was a pleasure getting you booked :) Thanks - Scarlett

Rated 5 out of 5 stars

Both Scarlett and Tom worked well…

Both Scarlett and Tom worked well together to put together our 2 centre trip to Portugal.

12 May 2026
Hays Travel - Hexham logo

Reply from Hays Travel - Hexham

Thankyou for you kind review, happy we got you fixed up :) Thanks - Scarlett & Tom

Rated 5 out of 5 stars

The manager Tom

The manager Tom, and all of the staff in the Hexham store are brilliant! They are professional, very friendly and approachable. Nothing is too much trouble for them! As customers we felt fully informed of what we were booking.
We will definitely be returning to the store for future holidays and would highly recommend this store to others.

10 May 2026
Hays Travel - Hexham logo

Reply from Hays Travel - Hexham

Thank you for your lovely review James, we appreciate your feedback. - Tom :)

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