Saw Tom at your Hexham shop again on Monday morning to look at short Med cruises after dates for hotel stays from earlier searches and visit did not work out for us. Given excellent advice and options... See more
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You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
Company replied
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
699 reviews
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Very helpful Tom at Hexham branch
Very helpful Tom at Hexham branch. Good search for right price and flights.
5 March 2026
Reply from Hays Travel - Hexham
Thank you for your kind review Elizabeth :) - Tom
Reply from Hays Travel - Hexham
We appreciate you sharing your positive experience with us; we are so happy to hear Joe was helpful and friendly.
Hexham, Hays Travel
Reply from Hays Travel - Hexham
Thank you for your kind review, was a pleasure getting you booked :) Thanks - Karen
Reply from Hays Travel - Hexham
Ross,
We appreciate you taking the time to share your experience, and we are so glad to hear our staff were helpful and friendly!
Hexham, Hays Travel
Fabulous friendly and extremely helpful…
Fabulous friendly and extremely helpful thank you
8 March 2026
Reply from Hays Travel - Hexham
Christine Hodgkinson,
We appreciate your wonderful feedback and are so glad that you found our team helpful and friendly!
Hexham, Hays Travel
Very helpful and gave us the confidence…
Very helpful and gave us the confidence that all our requirements had been met.
8 March 2026
Reply from Hays Travel - Hexham
RWe appreciate you sharing your positive experience! We are so glad we could provide assurance that your needs were taken care of.
Hexham, Hays Travel
Thomas was excellent very helpful
Thomas was excellent very helpful. The phone system at the Hexham branch was not working. I emailed Thomas and he very kindly rang me back from his own phone so he could answer my questions.
7 March 2026
Reply from Hays Travel - Hexham
We're happy to hear that you had a great experience! We appreciate you mentioning how helpful our employee was.
Hexham, Hays Travel
Reply from Hays Travel - Hexham
Thank you for your kind words, was a pleasure getting you both fixed up, sure you will love Lake Garda, thanks Karen
Reply from Hays Travel - Hexham
Nichola,
We appreciate you taking the time to leave us such a great review; we are so glad you had a quick and easy experience.
Thanks Scarlett
Excellent service at Hays Travel Hexham
We have been using Hays Travel at Hexham for a number of years, we always get good service, in particularly Tom, They take an interest in what we want and go that extra mile to help.
22 February 2026
Reply from Hays Travel - Hexham
Thank you for your kind review Raymond. It is always great to have you in branch :) - Tom
Tom provided excellent service
Tom provided excellent service. Not rushed at all and gave us lots of options to think about. He pulled it all together in an excellent end-to/end package.
1 March 2026
Reply from Hays Travel - Hexham
Thank you for your great review Louise :), Tom
Karen in Hexham is a star!
Karen in the Hexham office was a TOTAL STAR! She listened to us and worked very hard to make our dream trip a reality. Thanks so much for your time and patience.
1 March 2026
Reply from Hays Travel - Hexham
Thank you for your amazing review. It was great getting you booked up. Karen
Package Holiday
Brilliant service and attention to detail from travel consultant Alisha,nothing was any trouble and it was great to experience the above and beyond attitude..
Thank you Hays and your great asset Alisha
26 February 2026
Reply from Hays Travel - Hexham
John Herron,
We appreciate you taking the time to leave us such a complimentary review. We are so glad to hear that you received brilliant service and that our attention to detail met your needs.
Hexham, Hays Travel
All Hexham staff are very knowledgeable.
Joe was great, answered all of our questions. Made some helpful suggestion's about Airport taxi service, we're coming in very early in the morning, so not fair to ask our friends for return lift, so this helps. He was just a thoroughly nice guy.
21 February 2026
Reply from Hays Travel - Hexham
Thanks for your lovely feedback, was lovely meeting you and getting you fixed up, have a fabulous time, thanks Joe
Reply from Hays Travel - Hexham
Was lovely meeting you and thank you for booking with us, hope you have a lovely time, thanks Tom
Brilliant service
Brilliant service. I was looking for a cheap last minute get away to spend time with my daughter and Hays found me the best affordable deal for me at an amazing price.
13 February 2026
Reply from Hays Travel - Hexham
Thank you for your kind review - Tom :)
Good experience
Very helpful gent via the phone for a booking. He rang me back a number of times to consult on arrangements. Nothing too much of a trouble. Listened to my requests and acted upon them. Good distinct telephone manner.
16 February 2026
Reply from Hays Travel - Hexham
Thank you. It was a pleasure managing to find you the hotel that you so wanted to go to. Have a lovely Holiday. Joe
Reply from Hays Travel - Hexham
Thank you for booking with us. Tom
Reply from Hays Travel - Hexham
Thanks for your feedback, was lovely meeting you and getting you fixed up on some summer sun, have a fabulous time, thanks Joe
The lady that helped us booked was very…
The lady that helped us booked was very imformative did what she could to find something within my budget was just a shame she couldnt help us find out more information about euro camp where on google it says hays deal with but she had no information in shop
8 February 2026
Reply from Hays Travel - Hexham
Thank you for your kind words, Scarlett said it was a pleasure getting you fixed up, however apologies over the Eurocamp, as Hays had an advert advising feature & book Eurocamp this is just selected parks and unfortunately the one you requested was not one of these. Hoping we can retain your future business & wish you a lovely holiday, thanks Tom - Branch Manager
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