Sarah our travel agent at Hillsborough has been excellent. Her knowledge of various types of holidays made our decision much easier when booking our two breaks. She fully understands what we were look... See more
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As always, excellent service. Sarah took my original booking and phoned a few days later to say my single room request had been approved by the hotel. Richard took my deposit and went through my it... See more
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My travel consultant, Sarah, was amazing. She was very knowledgeable and helpful and was also very patient when I needed to make changes to my travel plan requests. Nothing was too much trouble, and... See more
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Always friendly and never rush you go through everything with you I always have my paperwork printed off. I always book by hayes never go anywhere else
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Middlewood Road, S6 4GY, Hillsborough, United Kingdom
- 01144075194
4.9
Excellent
974 reviews
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Jasmine was as usual very attentive
Jasmine was as usual very attentive, got back to me very quick.
24 January 2026
Reply from Hays Travel - Hillsborough
Hi Richard,
many thanks for your lovely review! We hope you have a wonderful holiday! please do not hesitate to contact us if you need anything further.
Richard is so helpful and a pleasure to…
Richard is so helpful and a pleasure to do business with.
17 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your review and for booking with us we hope you have an amazing Holiday
Sarah was amazing very helpful and got…
Sarah was amazing very helpful and got us our holiday we wanted very patient with us thank you Sarah
17 January 2026
Reply from Hays Travel - Hillsborough
Hi Peter and Jane, thanks for your lovely review and comments about Sarah! We are at your disposal if you need anything further.
Pleasant experience.
The assistant listened to our plans, she asked pertinent questions and made the travel arrangements that we requested.
We were not rushed and were encouraged to ask questions. The atmosphere was calm and it all made for a pleasant experience.
20 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday to Berlin. If you have any further questions or queries please do not hesitate to contact us
Very helpful staff.
20 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing cruise. If you have any further questions or queries please do not hesitate to contact us
Staff were very friendly and helpful
Staff were very friendly and helpful. They were able to give tips and information that we wouldn't have found out otherwise.
12 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your positive review! We really appreciate it.
Cruise
I thought Maddison was wonderful, she worked so hard to book the cruise we wanted. Highly satisfied thank you
20 January 2026
Reply from Hays Travel - Hillsborough
Thank you so much for your positive review and thank you for booking!
It was a pleasure
We booked 2 holidays close together and…
We booked 2 holidays close together and as ever the Hays experience was as efficient as always. As we are not tech savvy we find it reassuring to see and speak with agents rather than online.
11 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that your holidays to Kefalonia are as good as always. If you have any questions or queries please do not hesitate contact us
Great team at Hillsborough
Sarah at the Hillsborough branch was fantastic. I called with details of what I wanted for our family summer 2026 holiday and Sarah came back to me swiftly and with a great price that beat the Jet2 price I'd previously seen. Safe to say, I booked again via the Hillsborough branch for the third year running. Great team and service.
16 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your review and for booking with us again.We hope you have an amazing holiday
My sales agent was fantastic from start…
My sales agent was fantastic from start to finish i found her to be friendly and efficient.
17 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your review we hope you have an amazing holiday
This is the 3rd time we've booked with…
This is the 3rd time we've booked with Hays and will continue to. They honoured the price we found on the holiday. On one occasion they managed to better it. They are friendly and helpful, nothing seems too much trouble for them
9 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday to Lanzarote. If you have any questions or queries please do not hesitate to contact us
Sarah is always so welcoming and happy…
Sarah is always so welcoming and happy to help with any holiday .
14 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your booking. We hope that you have an amazing trip to Benidorm. If you have any further questions or queries please do not hesitate to contact us
Enjoyable experience
Staff were friendly, helpful and knowledgable whilst being flexible to our requirements.
13 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your review! We really appreciate the positive feedback!
Madison :)
The service was excellent
The service was excellent. We quickly were able to book exactly what we wanted in the resort of our choice. The travel agent was exceptionally helpful and friedly.
10 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday to Fuerteventura. If you have any further questions or queries please do not hesitate to contact us
Really helpful
Listened to what I wanted, found the best options and adapted the request as per our requests. Really helpful and great value
6 December 2025
Reply from Hays Travel - Hillsborough
Thanks for your feedback. I hope that you have a fab time in Disneyland Paris. If you have any questions or queries please do not hesitate to contact us
Fantastic travel agent
Fantastic travel agent, gave us some good advice, we were booking a cruise and we had never been on one before.
10 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely cruise. If you have any questions or queries please do not hesitate to contact us
Molly was very helpful she listened to…
Molly was very helpful she listened to our requests and advised us on travel and accommodation, reading through the travel details several times to make sure we were happy , she was very patient and polite .
8 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Cape Verde. If you have any questions or queries please do not hesitate to contact us
Used Hillsborough branch.
Used Hillsborough branch.
Molly was very knowledgeable about the places we were looking at and helped us decide on the hotel and resort. Overall a pleasant experience.
8 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Tenerife. If you have any questions or queries please do not hesitate to contact us
Brilliant staff
Richard was very helpful and sorted the best deal for us for our holiday, he is a credit to your company as are all the team at Hillsborough Sheffield.
5 January 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing holiday to Montenegro. If you have any questions or queries please do not hesitate to contact us
Extremely helpful
Extremely helpful, took all the stress out
Of booking a holiday. Sarah is wonderful
7 January 2026
Reply from Hays Travel - Hillsborough
We're happy to hear that the booking process was stress-free and helpful. We appreciate your kind words and are grateful for your feedback.
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