Hays Travel - Hinckley Reviews 

447
TrustScore 5 out of 5

4.9

2 Castle Street, LE10 1DB Hinckley, GB


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Rated 5 out of 5 stars

Knowledgeable staff with a friendly, relaxed attitude towards my enquiry. I did not feel rushed and I left feeling excited for my first cruise with all my questions answered! Booking was simple and... See more

Company replied

Rated 5 out of 5 stars

Always use Hays Travel in Hinckley. Friendly staff. Jody was very helpful & patience whilst finding holidays for ourselves & grandsons. Nothing too much trouble. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I have booked holidays with Hays travel for a few years . They always go above and beyond with customer service . Jodie was great and so knowledgeable.

Company replied

Rated 5 out of 5 stars

I visited Hays Travel with a friend to book a surprise break for her husband's birthday. We saw Izzy. We knew the break we wanted and Izzy did numerous searches to find the required date and pick up d... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Castle Street, LE10 1DB, Hinckley, United Kingdom

  • 01455348036

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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4.9

All reviews

(447)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Jade at Hays travel Hinkley was…

Jade at Hays travel Hinkley was excellent at sorting out a holiday for us later in the year. She took the time to take into account all our preferences and found us what looks like a fantastic holiday. All booked and now we just have to wait a little longer to enjoy. Thanks Jade...

15 February 2025
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Reply from Hays Travel - Hinckley

Thank you for such a wonderful review! It was an absolute pleasure to assist you in finding the perfect trip for you both, and I hope you have an amazing time. - Jade :)

Rated 5 out of 5 stars

Kacey was very helpfull in store …

Kacey was very helpfull in store told her what i was looking to do with my trip as was looking to go New Zealand and do some traveling there then to Thialand on way back for a few days while we was waiting for the confirmation we look at the travel and bike hire that we spoke about on the computer she was very helpfull and her colleges to realy good service many thanks

2 February 2025
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Reply from Hays Travel - Hinckley

Thank you so much for your kind review John, we hope you have a lovely time away. Hope to see you again in the future :) Kacey

Rated 5 out of 5 stars

Cruise through your booking

Very helpful and informative about a cruise we wanted to book. Very quick and straightforward booking.

10 February 2025
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Reply from Hays Travel - Hinckley

Thank you so much for sending over your feedback, I am glad everything was booked smoothly for you. Thanks again, Team Hays Hinckley.

Rated 5 out of 5 stars

We always book with hays

We always book with hays, we find all members of staff very helpful and knowledgeable.

2 February 2025
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Reply from Hays Travel - Hinckley

Thank you for the wonderful review! We really appreciate it. :D Jade

Rated 5 out of 5 stars

Would recommend

Very helpful and willing to give us all the time we needed.

30 January 2025
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Reply from Hays Travel - Hinckley

Thank you for your lovely review Gary, we hope to see you again in the future. Hays Travel Hinckley :)

Rated 5 out of 5 stars

Very helpful nothing was too much…holiday booking

Very helpful nothing was too much trouble very patient and knowledgeable

30 January 2025
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Reply from Hays Travel - Hinckley

Thank you so much for taking the time to send over a review, it is very much appreciated. It is lovely to hear you are happy with our service. Kind regards, Team Hinckley

Rated 5 out of 5 stars

Exceptional Service and Expert Holiday Planning

Kacey at Hays Travel was exceptional throughout our entire booking experience. She patiently guided us through multiple holiday options, showing genuine expertise and attentiveness to our needs. Her friendly, professional approach made the complex booking process feel effortless. The personal service was outstanding - she handled all our questions and requirements with remarkable efficiency. Outstanding customer service that gives complete confidence in our holiday plans. Highly recommend both Kacey and Hays Travel for anyone planning their next trip.

14 January 2025
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Reply from Hays Travel - Hinckley

Hi Eddie, What a lovely review and thank you so much for taking the time to send it over to us. We are so happy to hear Kacey looked after you well and offered such amazing service. Thanks again, Team Hinckley!

Rated 5 out of 5 stars

Lovely experience

Lovely experience, lovely friendly members of staff and of course the young lady who dealt with us, she listened to our requirements and did everything in her power to make sure everything was perfect. She was very knowledgeable and just so warm in her mannerisms. Myself and my two daughters left very happy, thankyou

12 January 2025
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Reply from Hays Travel - Hinckley

Thankyou for your kind feedback it was a pleasure to book your amazing trip .... thanks Jade :-)

Rated 5 out of 5 stars

Booking at the shop is far better.

So easy to book a holiday at the office, far better than doing it with the internet as you need to get get some questions answered before you book . Sam was extremely helpful .

10 January 2025
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Reply from Hays Travel - Hinckley

Thank you for the wonderful feedback and review! We hope you have a fantastic time :) Sam

Rated 5 out of 5 stars

Staff are amazing they helped us with…

Staff are amazing they helped us with everything that we needed thank you for everything

10 January 2025
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Reply from Hays Travel - Hinckley

Thank you for leaving such a wonderful review! It was a pleasure to assist you and we all hope you have a fantastic time :D Jade

Rated 5 out of 5 stars

Fantastic staff

Jade really helped us find the perfect trip for us , all the staff at this branch are always so good.

4 January 2025
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Reply from Hays Travel - Hinckley

Thank you for taking the time to leave such a lovely review! It was a pleasure to help you find the perfect trip and I hope you have an amazing time. :D Jade

Rated 5 out of 5 stars

The custermor service was great and…

The custermor service was great and very pleasant staff were all very nice and respectful

29 December 2024
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Reply from Hays Travel - Hinckley

Thank you so much for taking the time to send over your feedback/thoughts. It is great to hear our service was great. Thanks again, Team Hays Travel Hinckley.

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff treated us well find the holiday we was looking for at the right price excellent service

22 December 2024
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Reply from Hays Travel - Hinckley

Thank you for taking the time to leave us such a wonderful review! It was an absolute pleasure to assist you both in booking your dream holiday and we hope you have an incredible time! :) Jade

Rated 5 out of 5 stars

Brilliant customer serviceCalled in to Hinckley Hays Travel for a…

Called in to Hinckley Hays Travel for a holiday gift voucher for a present. All the staff were very friendly and Jade organised the voucher which looked very professional. She gave us all the information we needed and spoke about Hays Travel with great enthusiasm. We were offered a festive drink and mince pie. Will definitely be using them again in the future.

19 December 2024
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Reply from Hays Travel - Hinckley

Thank you for taking the time to leave such a wonderful review! It was a pleasure to meet you and assist you with purchasing your gift card for Christmas. :D Jade

Rated 5 out of 5 stars

They answer the questions that are so…

They answer the questions that are so difficult to find on-line.
Booking a holiday with a Travel Agent takes away the concern that you may have got something wrong by ticking the wrong box!
Most importantly of all you are dealing with real people with real experience of the travel industry.

6 December 2024
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Reply from Hays Travel - Hinckley

Thank you for your review. We really appreciate your time and comments. Thanks again, Team Hays Travel Hinckley.

Rated 5 out of 5 stars

Staff are always friendly and make you…

Staff are always friendly and make you feel welcome. We didn't feel rushed and Rachael spent time finding us the best package to suit our needs.

30 November 2024
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Reply from Hays Travel - Hinckley

Thank you for your lovely comments Kay. I am so happy we got the right package fo you. Regards, Team Hays Hinckley.

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