Knowledgeable staff with a friendly, relaxed attitude towards my enquiry. I did not feel rushed and I left feeling excited for my first cruise with all my questions answered! Booking was simple and... See more
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See what reviewers are saying
Always use Hays Travel in Hinckley. Friendly staff. Jody was very helpful & patience whilst finding holidays for ourselves & grandsons. Nothing too much trouble. Would highly recommend.
Company replied
I have booked holidays with Hays travel for a few years . They always go above and beyond with customer service . Jodie was great and so knowledgeable.
Company replied
I visited Hays Travel with a friend to book a surprise break for her husband's birthday. We saw Izzy. We knew the break we wanted and Izzy did numerous searches to find the required date and pick up d... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Castle Street, LE10 1DB, Hinckley, United Kingdom
- 01455348036
4.9
Excellent
447 reviews
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Reply from Hays Travel - Hinckley
Thank you for your kind feedback Julie! - Kacey :)
My booking was quite complicated but it…
My booking was quite complicated but it was sorted quite quickly. The staff were very friendly and efficient. I'll certainly go there again.
13 August 2025
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback Sue! It was a pleasure booking this with you, I hope you and your sisters have a great time! - Izzy :)
Reply from Hays Travel - Hinckley
Thankyou for your kind feedback :-) Jade
Very professional and friendly staff
Very professional and friendly staff, Sam in particular spent time ensuring that she searched for the holiday that I wanted. Most excellent service
5 August 2025
Reply from Hays Travel - Hinckley
Hi Norman, thank you so much for taking the time to send over your review. It's a lovely review and very much appreciated. It was great to meet you and we will see you again soon. Sam, Hays Travel Hinckley.
Excellent service from Sam
Excellent service from Sam
Holiday booked in minutes
Very knowledgeable about the area
27 July 2025
Reply from Hays Travel - Hinckley
Thank you for the lovely feedback!! We hope you have a fantastic time on holiday :) Sam
Reply from Hays Travel - Hinckley
Thank you for the kind feedback! - Sam :)
Reply from Hays Travel - Hinckley
Thank you for your lovely review! We hope that you have an amazing holiday! :) - Kacey
Helen - Thank you, for making everything so simple.
Im not sure what to say but Helen was FANTASTIC
Honest and very efficient in an ever changing world, it was nice to speak to an open and charismatic person such as Helen. They gave my Fiancé and I a few options and some brochures and with a few emails later everything was sorted.
i was so skeptical to use a more convetional travel agents. But I will 100% be doing it again, I was recommended by my family to go there. And would recommend it to my friends and Family too.
14 July 2025
Reply from Hays Travel - Hinckley
Thankyou for your lovely review, It was a pleasure to book your honeymoon for you and I am sure you will have an amazing time. I look forward to hearing all about it. Thankyou Helen :-)
Our first cruise now booked…
We always use Hays to book our holidays as we have found the staff and the manager Helen to be really helpful informative and nothing is too much trouble.As this is our first cruise and my wife was anxious so we needed reassurance and advice on our choices of cruise,cabin size and place on the ship,eateries destinations to visit.Helen completed the booking so no stress for us.Excellent service,thank you
1 July 2025
Reply from Hays Travel - Hinckley
Thank you so much for the lovely feedback Paul! We're so glad that we managed to find the perfect cruise for yourself and your wife, we look forward to seeing the both of you again soon! - Helen :-)
Thanks Izzy.
Helpful, friendly staff who made sure we got what we needed and more, like cost saving on a city pass and booking car park at airport.
22 June 2025
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback Robin, we hope you have a great time! - Izzy :)
Sam at the Hinckley store was…
Sam at the Hinckley store was exceptional, right on the ball, happy, talkative and extremely helpful.
22 June 2025
Reply from Hays Travel - Hinckley
Thank you so much for this lovely review Beverley, it is very much appreciated and great to hear you are happy with our service. Thanks again & see you soon. Sam :-)
Reply from Hays Travel - Hinckley
Thankyou for your kind response, it was a pleasure to book your holiday for you, thankyou Izzy :-)
Brilliant service from travel agents…
Brilliant service from travel agents everything sorted for us. 1st our cruise no problems whatsoever 2nd. Our holiday to Ireland all sorted. I would recommend Hayes travel to anyone Hinckley are ladies are wonderful. Very friendly and helpful.
18 June 2025
Izzy in Hinckley is a star.
We went into the Hinckley shop where we presented Izzy with a list of requirements for a 2026 holiday. Within 24 hours she had provided us with several different hotels/locations. We modified our search details and she came up with another set of options which included a hotel in Cyprus which we went with.
Looking forward to it.
12 June 2025
Reply from Hays Travel - Hinckley
Thank you so much for your lovely feedback! I'm glad that we managed to find something that met your requirements, I'm glad you're looking forward to it! - Izzy :)
Reply from Hays Travel - Hinckley
Thank you so much Simon, we are delighted that you are happy with our service. Team Hays Travel Hinckley :-)
Reply from Hays Travel - Hinckley
Thank you for your lovely review Sharon, we really appreciate it and glad you enjoyed your time in store :-)
No problems at Hays Travel
It was a relief to talk to a human rather than looking at a screen. Sam dealt with our booking efficiently.
31 May 2025
Reply from Hays Travel - Hinckley
Thank you for your kind feedback! - Sam
Very efficient service from Izzy in the…
Very efficient service from Izzy in the Hinckley branch
7 June 2025
Reply from Hays Travel - Hinckley
Thank you for your kind feedback Lisa! Have a lovely holiday - Izzy :)
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback Trish! - Kacey
Hays Travel,Brilliant.
The whole experience was so easy ,and explained in a way you understood and with no pressure,Sam at my local branch was lovely,will definitely recommend them to anyone.
2 June 2025
Reply from Hays Travel - Hinckley
Thank you so much for your lovely review and taking the time to send one, means a lot to me/us. I am really pleased you were happy with your experience in store. It was lovely to meet you both and any questions feel free to give me shout. Thanks again, Sam
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