Rachel is so friendly and helpful. Booking was so quick and efficient and nothing is too much trouble. We have been using them for years (even when they were only online). Would absolutely recommend t... See more
Company replied
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Rachel is so friendly and helpful. Booking was so quick and efficient and nothing is too much trouble. We have been using them for years (even when they were only online). Would absolutely recommend t... See more
Company replied
The young lady who helped me couldn't have been anymore helpful she did her up most to book me the best HOLIDAYS I could possibly booked. Explained anything I didn't understand till I got it TO... See more
Company replied
A relaxed atmosphere . Friendly customers service Good advice given Explained in detail Would highly recommend sargh to book a holiday with Keep up the good wirk
We are always welcomed with a smile staff are great and would definitely tell friends and family to go to book their holidays there
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
15 King Street, HD1 2PZ, Huddersfield, United Kingdom
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Reply from Hays Travel - Huddersfield
Friendly service great search to find the best hotel great follow up to receiving the tickets.

Reply from Hays Travel - Huddersfield
Very helpful staff. Couldn’t do enough to help. Very patient and listened to needs.

Reply from Hays Travel - Huddersfield
I can't fault it i just walked in and Harry sorted it all out for me and got me a discount aswell

Reply from Hays Travel - Huddersfield
Helpful personable face to face interactions with knowledgeable, efficient staff…what more can a customer ask for.

Reply from Hays Travel - Huddersfield
Harry is very efficient and listened to what we wanted to book unlike our previous booking with KIM when we asked for a hotel that was close to a resort centre and flat as Joy has mobility issues. Instead we ended up at the top of a steep hill and no access to the "resort" barely a village. The only option was a taxi at 40 euros a round trip. Bitterly disappointing.

Reply from Hays Travel - Huddersfield
All the staff that I have dealt with over the years are really helpful and friendly.

Reply from Hays Travel - Huddersfield
The staff were very welcoming. Having booked with your company before and always been very happy with the service i have received.

Reply from Hays Travel - Huddersfield
very efficient and sorted us out with exactly what we wanted

Reply from Hays Travel - Huddersfield
As ever staff were really helpful and friendly. Took the time to ensure the holiday met our requirements. Very knowledgeable with lots of useful tips.

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Went on to find a 4 day break and they found exactly what we wanted really helpful 🙂

Reply from Hays Travel - Huddersfield
They make you feel welcome nice friendly Atmosphere at the Hays Travel Agency put your mind at ease which holiday you are going to buy from them good customer service all round 10/10

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Excellent as always. Hayes are always my first place to go to book a holiday. Nothing is too much trouble for the staff. Always feel a valued customer and that's why I keep coming back.

Reply from Hays Travel - Huddersfield
Both women that looked after me to book a holiday over the xmas period were really attentive to my needs. They stayed calm and found me a brilliant holiday. They appeared knowledgeable about Madeira and answered all my questions.

Reply from Hays Travel - Huddersfield
Kim went over and above in order to get the best possible break for me.

Reply from Hays Travel - Huddersfield
i was there almost 2 hours but the lady doing my holiday program was patient and spent a lot of time booking my holidays on phone with Alfa

Reply from Hays Travel - Huddersfield
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