Hays Travel - Huddersfield Reviews 

822
TrustScore 5 out of 5

4.9

15 King Street, HD1 2PZ Huddersfield, GB


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Rated 5 out of 5 stars

Rachel is so friendly and helpful. Booking was so quick and efficient and nothing is too much trouble. We have been using them for years (even when they were only online). Would absolutely recommend t... See more

Company replied

Rated 5 out of 5 stars

The young lady who helped me couldn't have been anymore helpful she did her up most to book me the best HOLIDAYS I could possibly booked. Explained anything I didn't understand till I got it TO... See more

Company replied

Rated 5 out of 5 stars

A relaxed atmosphere . Friendly customers service Good advice given Explained in detail Would highly recommend sargh to book a holiday with Keep up the good wirk

Rated 5 out of 5 stars

We are always welcomed with a smile staff are great and would definitely tell friends and family to go to book their holidays there

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 King Street, HD1 2PZ, Huddersfield, United Kingdom

  • 01484 817620

4.9

Excellent

TrustScore 5 out of 5

822 reviews

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4.9

All reviews

(822)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly service great search to find…

Friendly service great search to find the best hotel great follow up to receiving the tickets.

2 November 2025
Hays Travel - Huddersfield logo

Reply from Hays Travel - Huddersfield

Thank you Adrian , hope you guys have a fantastic holiday.
Kind regards
Kim

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Couldn’t do enough to help. Very patient and listened to needs.

29 October 2025
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Reply from Hays Travel - Huddersfield

Thank you for the lovely review Maria and have an amazing time away -Rachel

Rated 5 out of 5 stars

I can't fault it i just walked in and…

I can't fault it i just walked in and Harry sorted it all out for me and got me a discount aswell

7 November 2025
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Reply from Hays Travel - Huddersfield

Thank you Gordon for the lovely review. Have an amazing time away as I'm sure you will- Harry

Rated 5 out of 5 stars

Helpful personableand face to face…

Helpful personable face to face interactions with knowledgeable, efficient staff…what more can a customer ask for.

6 November 2025
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Reply from Hays Travel - Huddersfield

Thank you for your feedback ,have a fabulous holiday .
Regards Kim and Janine

Rated 4 out of 5 stars

Harry is very efficient and listened to…

Harry is very efficient and listened to what we wanted to book unlike our previous booking with KIM when we asked for a hotel that was close to a resort centre and flat as Joy has mobility issues. Instead we ended up at the top of a steep hill and no access to the "resort" barely a village. The only option was a taxi at 40 euros a round trip. Bitterly disappointing.

23 October 2025
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Reply from Hays Travel - Huddersfield

Thank you for your feedback Derek and have a lovely holiday - Harry

Rated 5 out of 5 stars
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Reply from Hays Travel - Huddersfield

Hi Mrs Cowgill,
Thank you for your lovely review, it was a pleasure to book you both. You will have a lovely time when it comes around.
Kind Regards
Rachel

Rated 5 out of 5 stars

The staff were very welcoming

The staff were very welcoming. Having booked with your company before and always been very happy with the service i have received.

17 October 2025
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Reply from Hays Travel - Huddersfield

Have a fantastic holiday in Lindos .
Thank you for taking time to leave a review .
Ruby

Rated 5 out of 5 stars

Great Customer Service

As ever staff were really helpful and friendly. Took the time to ensure the holiday met our requirements. Very knowledgeable with lots of useful tips.

25 October 2025
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Reply from Hays Travel - Huddersfield

Hi Rachel,
Thank you for your lovely review, it was a pleasure to get you both booked, especially for the cruise you had been thinking about for months! Have a fab holiday and see you soon.
Kind Regards
Rachel

Rated 5 out of 5 stars

Excellent

Excellent. Knowledgeable. Curtious. Patience. Kindness

15 October 2025
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Reply from Hays Travel - Huddersfield

Thank you for your feedback Rosalien , have a fabulous time with your family.
Kind Regards
Kim

Rated 5 out of 5 stars

Great staff

Went on to find a 4 day break and they found exactly what we wanted really helpful 🙂

22 October 2025
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Reply from Hays Travel - Huddersfield

Happy you were happy with your choice

Regards
Harry

Rated 5 out of 5 stars

fantastic

They make you feel welcome nice friendly Atmosphere at the Hays Travel Agency put your mind at ease which holiday you are going to buy from them good customer service all round 10/10

13 October 2025
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Reply from Hays Travel - Huddersfield

Thank your for your lovely review .
Kind regards
Kim

Rated 5 out of 5 stars

A Last minute booking

Kim found us a holiday that fulfilled all our requirements

15 October 2025
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Reply from Hays Travel - Huddersfield

Have a great time ladies .
Kim

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Hayes are always my first place to go to book a holiday. Nothing is too much trouble for the staff. Always feel a valued customer and that's why I keep coming back.

14 October 2025
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Reply from Hays Travel - Huddersfield

Hi Thank you so much for your patience with me my 3rd booking so you have done wonders for my confidence leaving this great review
Kind Regards
Keeley

Rated 5 out of 5 stars

FtirndlyFriendly

Friendly, knowledgeable staff

12 October 2025
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Reply from Hays Travel - Huddersfield

Thank you Alison , it was a pleasure.
Rachel

Rated 5 out of 5 stars

Both women that looked after me to book a holiday were…

Both women that looked after me to book a holiday over the xmas period were really attentive to my needs. They stayed calm and found me a brilliant holiday. They appeared knowledgeable about Madeira and answered all my questions.

18 October 2025
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Reply from Hays Travel - Huddersfield

Hi Mrs Wilson,
Thank you so much for your lovely review, it was a pleasure to book you. You will have an amazing time away.
Kind Regards
Rachel x

Rated 5 out of 5 stars

Kim went over and above in order to get…

Kim went over and above in order to get the best possible break for me.

15 October 2025
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Reply from Hays Travel - Huddersfield

Morning Daniela,
Its always a pleasure to book your Holidays , keeps me on my toes ,
Thank you for taking time to feedback
Kind Regards ,
Kim

Rated 5 out of 5 stars

i was there almost 2 hours but the lady…

i was there almost 2 hours but the lady doing my holiday program was patient and spent a lot of time booking my holidays on phone with Alfa

13 October 2025
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Reply from Hays Travel - Huddersfield

Thank you for the lovely review. I was so glad we could get your holidays all booked for you.

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