We looked at this cruise for a long time and went in just two weeks before departure to book. Nadia was so helpful and went above and beyond to get us a great cabin. Sadly, due to family circumstances... See more
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Erin, the Hay's representative who attended to us, was very helpful and knowledgeable. Although she hadn't personally visited the place we were thinking about, she was able to give us informati... See more
From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
Company replied
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
965 reviews
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Excellent service!
I was delighted with the service I received. I felt that Erin really cared about putting a package together for me.
11 January 2026
Reply from Hays Travel - Inverness
We appreciate you sharing your experience. We are so happy to hear that you felt cared for while we put your package together for you.
Reply from Hays Travel - Inverness
We are so happy to hear you received great service in both stores, and we appreciate you booking your holiday with us!
Friendly staff
Friendly staff, Erin who helped me with my enquiry was so helpful and nothing was a problem she was so professional.
4 January 2026
Reply from Hays Travel - Inverness
We're so glad to hear that you found our staff friendly and helpful! We appreciate you mentioning the professional service you received; thank you!
Fiona made it great as she knows what…
Fiona made it great as she knows what holiday suits me and my family
4 January 2026
Reply from Hays Travel - Inverness
We are so happy to hear that we know what kind of holiday is perfect for you and your family. Thank you for your review.
Great customer service and follow up
1 January 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us a wonderful review; we are so happy to hear about your great experience!
Elana was very helpful and nothing was…
Elana was very helpful and nothing was too much trouble for her. Always go to Hays for our travel plans. Everyone is so friendly and helpful
31 December 2025
Reply from Hays Travel - Inverness
We appreciate your continued trust in us for your travel arrangements. We're so happy to hear that our team is always so helpful and friendly!
Great service as always
Great service as always. All the girls are very helpful, informative and friendly.
28 December 2025
Reply from Hays Travel - Inverness
We appreciate your continued patronage and are so glad to hear that our team is helpful, friendly, and informative!
The lady who served us was very…
The lady who served us was very friendly and exceptionally helpful and the interaction and friendly banter in the office was great.
28 December 2025
Reply from Hays Travel - Inverness
We're so glad to hear that you found our team member to be exceptionally helpful and friendly! It's wonderful knowing you enjoyed the office atmosphere.
Reply from Hays Travel - Inverness
We are happy to hear that our team member met your needs and provided great support. Thank you for your positive feedback!
Very helpful and informative.
20 December 2025
Reply from Hays Travel - Inverness
We're glad our information helped you. Thank you for your feedback; we appreciate it.
Very helpful and welcoming.
19 December 2025
Reply from Hays Travel - Inverness
We're glad you felt welcome and found our assistance helpful. Thanks!
Excellent service
Maya was excellent at providing a complicated travel requirement that suited us perfectly. We could not have done it without her. Thank goodness there are still travel agents you can speak with face to face. I would highly recommend her at Hays Travel in Inverness.
12 December 2025
Reply from Hays Travel - Inverness
We are so pleased to hear that you received excellent service and that we were able to assist with your travel plans. Thank you for recommending our services! Mya
Freindly, informative and found just what we needed.
Very freindly and informative. Went in looking for a weekend city break that wouldn't break the bank in the new year. Came out with a fortnight all inclusive winter sun holiday, leaving in six weeks!
7 December 2025
Reply from Hays Travel - Inverness
We're happy to hear that you found our team friendly and informative. It's great you came away with a fantastic winter sun holiday! Thank you for your positive feedback.
Nadia was excellent in getting us from…
Nadia was excellent in getting us from some rough ideas through to a cruise proposal and accompanying flights, hotel etc..
7 December 2025
Reply from Hays Travel - Inverness
We appreciate you sharing your experience. We are so happy to hear that we could assist you in planning your cruise, flights, and hotel.
Reply from Hays Travel - Inverness
Thank you for your comments.
Very helpful and easy experience
Nadia was very helpful in getting us a price and then very helpful when we wanted to change a couple of things.
1 December 2025
Reply from Hays Travel - Inverness
Thank you for your comments about Nadia.
A visit to Hays Inverness is like…
A visit to Hays Inverness is like having a visit with your friends 😊 always professional but knowing us so well helps Nadia and the team find just what we are looking for , never disappointed. Thank you all
30 November 2025
Reply from Hays Travel - Inverness
Aw thank you we are always pleased to see you too .
Inverness staff more professional…
Inverness staff more professional helpful than the elgin Hays branch.
Inverness staff were pleasant, welcoming.
1 December 2025
Reply from Hays Travel - Inverness
Thank you for your comments happy to help.
Friendly, professional and helpful staff
The two assistants who dealt with my booking (on separate days) went out of their way to help me achieve the holiday I wanted at the best price.
28 November 2025
Reply from Hays Travel - Inverness
Thank you happy to be of help in sorting out your arrangments.
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