We looked at this cruise for a long time and went in just two weeks before departure to book. Nadia was so helpful and went above and beyond to get us a great cabin. Sadly, due to family circumstances... See more
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Erin, the Hay's representative who attended to us, was very helpful and knowledgeable. Although she hadn't personally visited the place we were thinking about, she was able to give us informati... See more
From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
Company replied
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
963 reviews
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Had a couple of hotels but they were…
Had a couple of hotels but they were able to work out which was best for us
20 February 2026
Reply from Hays Travel - Inverness
We're happy to hear that we could assist in finding the best hotel for your needs. Thank you for your positive feedback; it means a lot to us.
inverness, Hays Travel
First class li will use again
First class li will get what you want goes a long way in this case you listen to what the customer wants
8 February 2026
Reply from Hays Travel - Inverness
We're glad you enjoyed your experience and that we met your expectations. Thank you for your positive feedback; we appreciate it a lot.
inverness, Hays Travel
Was very pleased with service.
Was very pleased with your customer service at your branch in Inverness.
The lady was very helpfull and we got what we wanted.
14 February 2026
Reply from Hays Travel - Inverness
We're pleased to hear that you were happy with the customer service at our Inverness branch. We're so glad we could help you find what you wanted!
inverness, Hays Travel
The member of staff was very helpful…
The member of staff was very helpful and went to a lot of trouble to find the right holiday at the right price for us. Samantha has helped us to find the right holiday often and we have a good relationship with her.
13 February 2026
Reply from Hays Travel - Inverness
We're so happy to hear that our team member was very helpful in finding the perfect holiday for you. We appreciate your continued loyalty and value your relationship with us.
inverness, Hays Travel
Reply from Hays Travel - Inverness
We appreciate you sharing your experience with us. We are so glad to hear that our service was excellent and helpful for you.
inverness, Hays Travel
Very satisfied
Efficient, helpful and flights booked, plus seats very quickly by Nadia.
10 February 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a complimentary review. We are so glad we could help book your flights quickly.
inverness, Hays Travel
I have booked through Hays Travel…
I have booked through Hays Travel numerous times and have not had a problem. Courteous and professional staff.
3 February 2026
Reply from Hays Travel - Inverness
We appreciate you choosing us for your bookings and are so glad to hear about the courteous and professional service you've experienced with our team.
Hays Travel
Excellent
Nothing was too much trouble and everything was explained clearly. Can’t fault them.
9 February 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We are so happy to hear that our team provided such clear explanations for you.
Hays Travel
Disney Paris
Excellent service from Elana sorted everything quickly and efficiently just as we wanted first class service.
1 February 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a complimentary review! We're so glad we provided first-class service and efficiently sorted everything for you.
Hays Travel
Reply from Hays Travel - Inverness
We appreciate your kind words and are so happy we could provide such a helpful and positive experience for you.
Hays Travel
Made to feel very welcome when I first…
Made to feel very welcome when I first went in and on subsequent visits. Erin who looked after me was very helpful as were the other members who helped out when 2 phone calls were needed!
8 February 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your kind words! We're so glad that you felt welcome and that our team could assist you effectively during your visits.
Hays Travel
Very good sorting out a place for us to go and good friendly chat as we sorted out holiday
Very good friendly staff
7 February 2026
Reply from Hays Travel - Inverness
Donald Brown i was very happy,
We appreciate your kind words regarding our staff; we are so glad that you had a very good experience with us.
Hays Travel
Staff are efficient
Sam the assistant very quick and helpful as I didn't have much time. Flight was a bit more expensive than I thought.
5 February 2026
Reply from Hays Travel - Inverness
James,
We appreciate your feedback and are glad the assistant was helpful and quick. We acknowledge your concern about the flight's cost and value your time.
Hays Travel
Reply from Hays Travel - Inverness
Robert Brown,
We appreciate you sharing your experience; we're so happy we could provide helpful and informative assistance!
Hays Travel
Great service as always
Booking process was quick and stress free. Assistant was friendly and efficient
26 January 2026
Reply from Hays Travel - Inverness
We appreciate you sharing your experience; we're so glad the booking process was quick and our assistant was friendly and efficient for you.
Hays Travel
Customer service is excellent .A big…
Customer service is excellent .A big thank you too Nadia and her team at the Inverness branch .
25 January 2026
Reply from Hays Travel - Inverness
We appreciate your fantastic feedback regarding the excellent customer service. We're happy the Inverness team provided such a positive experience.
Hays Travel
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your positive experience with us, and we're so happy Nadia was helpful and friendly!
Hays Travel
Really helpful staff friendly and we…
Really helpful staff friendly and we have had a few great holidays booked through them
25 January 2026
Reply from Hays Travel - Inverness
We appreciate you sharing your kind words. We are so happy to hear you have had great holidays booked with our friendly staff.
Hays Travel
Ease of booking
Nadia was helpful, professional and make us very welcome. Booking was completed promptly and any questions we had were handled with ease.
1 February 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that your booking was completed promptly and professionally.
Hays Travel
Erin was an excellent help
Erin was an excellent help. We were looking for a bespoke holiday and she has worked it all out!
31 January 2026
Reply from Hays Travel - Inverness
We appreciate your generous five-star review! We are so happy to hear that she was able to create the bespoke holiday you wanted.
Hays Travel
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